UX Researcher Job at Billease in Korea, Dem. People's Rep. of

First Digital Finance Corporation (FDFC) is a fintech company building disruptive and innovative products in retail credit for Southeast Asia. 

The company operates BillEase, the top-rated, buy now pay later (BNPL) platform for merchants and their customers in the Philippines with more than 2m downloads. As of Oct 2023 we partner with over 10000 merchants.

Vision: Build financial services that delight and enable consumers

Mission: Use software and AI and to build financial products that are at least 10x better than status quo for our customers

The Role

UX Researcher will bridge users and the product team. They will study and understand how users interact with a product, their needs, and expectations. Collect, analyze, and present findings with the product team that will help inform the product design process. Will employ both qualitative and quantitative research, along with behavioral and attitudinal research.

Your responsibilities will include:

• Have an awareness of costs, budgets, and time management.
• Source and recruit participants for UX research studies.
• Plan, manage, gather, and analyze, insights about users through new studies and review of existing data. (ie: usability sessions, user interviews, etc)
• Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal consumption, and present findings to product team and other stakeholders.
• Take full ownership of all UX research and run multiple streams of work at one time.
• Be the voice of the user on your team, alongside the Product Managers and Product designers, ensuring that the products we deliver solve the customers’ problems while meeting commercial goals.
• Be able to influence product and design decisions with excellent interpersonal skills.
• Create a UX research roadmap for continuous improvement across the product.
• Advise on the most appropriate research methods.
• Conduct competitor and exemplar analysis.

Ideal Profile

• 3+ years working as a UX researcher in a fast-paced environment.
• Ability to share findings quickly and effectively.
• Experience in all research-related tasks including, research, planning, executing, evaluating, analyzing, and iteration of research.
• Proven competency in data analytics and qualitative aspects of UX research.
• Experience in remote testing tools.
• Strong commercial acumen with a positive, pragmatic attitude, and strong desire for creative problem solving.

Skills

• Data Analysis: Be proficient in analyzing qualitative and quantitative data.
• Empathy & Curiosity: Empathize with users to understand their needs and experiences. Curiosity to discover their behaviors and motivations.
• UX research methods & software tools: Familiar with various UX research methods is essential and proficiency in select UX research software tools.
• Interpersonal Communication skills: Communicate findings effectively.
• Critical thinking: Be able to identify problems based on findings and potentially provide possible solutions.

What's on Offer?

• Fantastic work culture
• Flexible working options
• Work alongside & learn from best in class talent