Subject Matter Expert (HR) Job at Nway Technologies Pvt Ltd in Indore

NWAY TECHNOLOGIES PVT LTD

COMPANY PROFILE

Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to

3000 crores at most.

Job Description

Department: Support

Qualification: Bachelor’s (BE/B.Tech) or other

Position: Subject Matter Expert (HR)

Experience: 4 years – 7 years

Location: Indore

Roles & Responsibilities:-

? Provide first-line support to clients via telephone/email/tickets according to decide by the

company.

? Troubleshooting and resolving IT issues in a timely manner.

? Answering customer questions.

? Receive, Review and Manage client data in the software.

? Facilitate valuable and clear verbal and written communication with clients.

? Coordinate with internal teams to identify & resolve issues as well as opportunities for

improvement of system and services.

? Provide strategic guidance to client personnel on various modules of ERP.

Requirement:-

? Degree in computer science or information technology preferred.

? Microsoft certification is advantageous.

? Previous experience in a support role.

? Experience with remote desktop applications.

? Strong analytical and problem-solving skills.

? Good communication skills, both written and verbal.

? Excellent interpersonal skills.

Skills:- Communication Skills, Analytical Skills, Problem solving and Interpersonal Skills