Customer Service Engineer Job at CIRCOR International, Inc. in thane

ORGANIZATIONAL STRUCTUREBUSINESS: Customer Service Representative LOCATION: Thane, India DIRECT REPORTING: Manager Cust service SSC. FUNCTIONAL REPORTING: POSITION DETAILSPosition SummaryOrder Execution of pump- and spare part orders Principal Activities· Processing of pump and spare part orders· Closely work with Shipping department & Handling IHM documents· Selection of the complete delivery package· Processing of Pump and Spare part orders via CRM into SAP system with technical and commercial details · Create Sales order in SAP with complete details of previously supplied pump, end user details, industry etc· Coordinate with Order Management function in plant to get order related status and delivery updates· coordination with export control department in country of manufacturing· coordination with internal and external interfaces· clarification of technical and commercial issues· follow-up of orders, dealing with warranty claims· Handling CRM enquiries daily basis· Using Cloud tools for submitting ordersCANDIDATE REQUIREMENTS Knowledge Skills & Abilitieso very good English skills is must (telephone and email)o able to read, write, analyse and interpret general business and technical documents in Englisho good technical understandingo SAP SD knowledge will be an added advantage.o experience with integrated CRM systems (e.g., Microsoft Dynamics)o Should be Team-capable, self-motivated, resilient, customer-focusedRequirementsEducation & Experienceo 2 years professional experience in customer service of industrial goodso Diploma degree in any Specializationo Any GraduateCIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities