Customer Success Specialist Job at Kovai.co in Coimbatore

Kovai.co, the fastest growing SaaS organization is a premier enterprise software company offering multiple products at scale both in the enterprise arena and in the B2B SaaS space.We are a technology partner of choice for many of the world’s leading enterprises to manage and monitor their Microsoft BizTalk and Azure Serverless environments.We always stand out from the crowd with our product team consisting of thinkers and innovators who are re-defining the way robust Enterprise Software and SaaS products are built. Headquartered in London, U.K and with a development centre in Coimbatore, India, our engineers have niche skills and in-depth domain knowledge.Trusted by over 1,000+ business around the world. Key Products:BizTalk360Serverless360Atomic ScopeDocument360CerebrataKovai.co Awards & Recognitions:Kovai.co wins the title “Bootstrap Champ” at The Economic Times Startup Awards 2021.Winner of Bootstrapped SaaS start-up of the year by SaaS BOOMi.NASSCOM Recognizes Document360 at Emerge 50 Awards 2021.We wish to be known for our values of integrity, teamwork and excellence. As we grow, we ensure that our culture remains at the heart of Kovai.co.We are constantly on the lookout for smart people who are passionate about building great products, designing great experiences, building scalable platforms, and making customers happy. If you’re looking to make an impact, Kovai.co is the place for you and you will be a part of the $30 million journey!You'll own up to:Manage Client PortfoliosAnalyse Customer Data and improve customer experienceSustain business growth and profitability by maximising valueMinimise customer churnHandle and resolve customer requestsHighly organised and able to multi-taskSelf-driven and proactive in natureknowledge of customer success processWho’ll be a good fit Experience working with a CRMAbility to deliver engaging presentationsAttention to details and good problem-solving skillsExcellent Interpersonal skillsExcellent written and verbal communicationPerks:Collaborative and fun team.Flat organizational structure.Rewards and recognition.Health care benefits.Upskill allowance.Located at the heart of the city with world class infrastructure. If this excites you, apply for this opportunity, and the team would love to get on a call with you to discuss further.