43 CUSTOMER SUCCESS SPECIALIST JOBS

Vitals

• Salary: Rs 8 lpa to Rs 13 lpa
• The actual amount will depend on (i) skill (as demonstrated in the assessment, assignment and interview), and (ii) experience
• 100% cash
• No ESOPs to begin with. ESOPs may be offered after 1 year, based on performance
• Location: Our office in Sanjaynagar, Bangalore.

When is this Role a good fit for you?

• You like interacting with prospects and customers
• You are familiar with B2B SaaS tools, and are convinced that they help people get more efficient at their jobs
• You like to sell, and want to sell by delighting the customer with a great product experience

Day-To-Day Responsibilities

• You handle Equip's live chat. Users may be: (i) recruiters looking to use us, asking us questions and requesting demos; and (ii) recruiters who are already using us, with doubts about the product
• If a prospect requests an online demo, you schedule one and give them a ~20 min demo of the product
• You help the marketing team gain insights into user acquisition and which channels seem to be working
• Via your user interactions, you inform the product team on how the product needs to improve

Important

Being available on live chat is extremely critical to our business. We have customers from around the globe and we respond in minutes. The more readily we are available on live chat, the better we can serve our customers. (If you sent Swiggy a chat message and they took 6 hours to reply, would you be OK with it?)

So, this role will require a high degree of availability on chat: early morning, late night, weekends, etc. Apply for this role only if you are not looking for a 10-7 type job. You won't be the only person on chat, and if you aren't available, someone else from the team will reply. But, bear in mind that we are hiring for this role specifically because we want one dedicated person for chat.

Skills

Required

• Excellent English Communication (oral/written)
• Attention to Detail
• Customer Empathy (we win if the user wins)

Good-to-have

• Prior Customer-facing Experience with a B2B SaaS product
• CRM tools like Hubspot
• Marketing Experience with Google Ads, LinkedIn Posts, etc

Hiring Process

You can find the process detailed here: https://whimsical.com/customer-success-JiwzonArsegy6MbGXqhrB5

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

American Solar Repair is the fastest growing solar repair company in the US. Our mission is to treat every solar repair customer like they are our Grandma, and every employee like they are a Human. What does that mean? For our customers, we aim to provide a compassionate experience, only use proper materials, stand by our work with a strong warranty, and not "sell" the customer on anything they don't need. For our employees, that means avoiding burn out, a culture of trust (get your work done at the beach, as long as it gets done..), providing great benefits, etc. We are a team of eclectic, caring, dedicated professionals trying to use our skills and passion to scale a nation-wide company and do some good along the way.

The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

• You have at least 6 years experience within a Customer Success or Sales Operations / Sales Support role, ideally within the Real Estate and Other Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of sales and customer service
• You are highly goal driven and work well in fast paced environments
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong networker & relationship builder

What's on Offer?

• Fantastic work culture
• Attractive Salary & Benefits
• Opportunity within a company with a solid track record of performance

American Solar Repair is the fastest growing solar repair company in the US. Our mission is to treat every solar repair customer like they are our Grandma, and every employee like they are a Human. What does that mean? For our customers, we aim to provide a compassionate experience, only use proper materials, stand by our work with a strong warranty, and not "sell" the customer on anything they don't need. For our employees, that means avoiding burn out, a culture of trust (get your work done at the beach, as long as it gets done..), providing great benefits, etc. We are a team of eclectic, caring, dedicated professionals trying to use our skills and passion to scale a nation-wide company and do some good along the way.

The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

• You have at least 6 years experience within a Customer Success or Sales Operations / Sales Support role, ideally within the Real Estate and Other Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of sales and customer service
• You are highly goal driven and work well in fast paced environments
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong networker & relationship builder

What's on Offer?

• Fantastic work culture
• Attractive Salary & Benefits
• Opportunity within a company with a solid track record of performance

American Solar Repair is the fastest growing solar repair company in the US. Our mission is to treat every solar repair customer like they are our Grandma, and every employee like they are a Human. What does that mean? For our customers, we aim to provide a compassionate experience, only use proper materials, stand by our work with a strong warranty, and not "sell" the customer on anything they don't need. For our employees, that means avoiding burn out, a culture of trust (get your work done at the beach, as long as it gets done..), providing great benefits, etc. We are a team of eclectic, caring, dedicated professionals trying to use our skills and passion to scale a nation-wide company and do some good along the way.

The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

• You have at least 6 years experience within a Customer Success or Sales Operations / Sales Support role, ideally within the Real Estate and Other Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of sales and customer service
• You are highly goal driven and work well in fast paced environments
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong networker & relationship builder

What's on Offer?

• Fantastic work culture
• Attractive Salary & Benefits
• Opportunity within a company with a solid track record of performance