4 CUSTOMER SERVICE SPECIALIST JOBS IN MUMBAI

Customer/Desk manager revertals on queries and issues: All mails to be replied within 1 working day. Wherever time required for exact response is higher, reply back stating the reason and expected time.dispatch planning reports and check on-hold containers for respective customers, follow up for release with concerned person. Explore possibility of planning additional containers with dispatch plannerscheck all customer details in dispatch planning report to ensure there are no wrong details sent to factoryfor new order receipts and confirmation, ensure timely confirmation within 2 working days.all related order details at time of confirmation, Send dummy invoices wherever applicabledocumentation of shipments is sent on time, if not received on time, follow up for samefinal documents are held for payments, follow up for payments to be madeloading lists and forward to customer/desk managers.for filler requirements wherever containers are ready for shipments but held up for small quantity – User customer level sale specific free stock circulated by dispatch plannerscheck with all overseas counterparts (Desk Managers) for any pending issues missedmatters wherever necessary at right timeBackorder details to customers AND/OR Desk Managers in 3 categories: Overdue, Current,free stock to customers AND/OR Desk Managers. Free stock needs to be as per customer salesto enable them place orders as per their requirementwith respective Desk Managers. Send List of points to be discussed before the call (preferablyday prior) along with status of action items discussed in previous call. After call send the Minutes of meeting with action items, timelines and person(s) responsiblecustomers/desk managers with shipment tracker showing shipment made in last week and plan for next weekup with production planning team in case of critical sizes awaited from production which are delaying shipmentson time Delivery (OTD) score of respective customers and analyses cases for low scores. Follow up for dispatches due next week to ensure on time Delivery.customer complaints data with new complaints, progress on previously received complaintsBackorder status and check for overdue and critical orders before month production plan is released. Also suggest priority for production in case of critical itemschangesco-ordination required for new customers or process change for existing customersorders/Special orders tracking

Job Title: Customer Service SpecialistLocation: AiroliCompany: AiroliEducation: HSC / GraduatesExperience: Minimum 6 months of customer service experience preferred. Freshers can also apply.Salary Range: 18,000 – 23,000 per month + Basic Incentives + TAShift Time: Any 9 hours between 5:30 pm – 6:30 amWeekly Off: Any 2 days off (5 days working)Responsibilities:1. Handle customer inquiries and provide appropriate solutions promptly.2. Assist customers with product information, order status, and issue resolution.3. Maintain a high level of professionalism and customer satisfaction.4. Utilize company systems and resources effectively to address customer needs.5. Meet or exceed productivity and quality targets set by the company.6. Collaborate with team members and other departments to ensure seamless customer service.7. Adhere to company policies and procedures at all times.Requirements:1. HSC or Graduates with excellent communication skills in English.2. Prior experience in customer service preferred, but freshers are welcome to apply.3. Ability to work in a flexible shift schedule, including nights and weekends.4. Strong problem-solving skills and attention to detail.5. Proficiency in using computers and navigating multiple software applications.6. Positive attitude, team player, and willingness to learn and grow within the company.Round Details:1. HR Interview: Assess candidate's communication skills, experience, and suitability for the role.2. OPS Interview: Evaluate candidate's ability to handle operational aspects of the job.3. Berlitz: Language proficiency assessment.Benefits:1. Competitive salary with additional incentives and transportation allowance.2. Opportunity for career growth and development within the company.3. Comprehensive training and support provided to all employees.4. Night drop facility available for employees working late shifts.5. Positive work environment with a focus on employee satisfaction and well-being.

Responsibilities· Handle day to day reactive issues with customers email and chat channel.· Outreach could be phone. · Complete assigned tasks and responsibilities in a timely and efficient manner· Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.· Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.· Work as per defined processes and SLA - outlook issue process.· Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.· Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)· Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes· Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution.· Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy.· Share timely findings with the Account Manager and key stakeholder.· Share learning with team in daily huddles for exciting/unique issue/query worked.· Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution.· At times, use negotiation and influence to advocate on behalf of eBay and/or the customer.· Summarize and provide customer feedback to management.· Conduct Outreach activities (outbound phone and/or email) including but not limited to - Outreach to customers with product/policy information/education/rollout- Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.· Handing escalation and complicated cases. · Identify process gaps and share insights/process improvement which is helpful for seller/buyer.· Research information using available resources to satisfy customer inquiries. Ensure high resolution %, self and be advocate within the team to meet business goals. Qualification & Skills required: -· Graduation is Mandatory· Demonstrate strong probing and problem-solving skills.· Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.· Expert knowledge of MS Office especially PPT and Excel. · Data interpretation and Quality insight understanding is an added advantage to succeed in this role.· Ability to work well in a team environment and collaborate effectively with others.· Excellent time management, strong communication and interpersonal skills.· Self-starter with a positive attitude.· Ability to always remain professional.· High on accountability to provide E2E solution to customer.· 5+ years of experience in customer service/ecommerce/handling email or chat services.· Experience in handling customer complaints is an advantage.TCGplayer, a subsidiary company of eBay, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at careers@tcgplayer.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.

Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.

Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries

Take the next step in your career with us and be part of an exciting journey!

Contract Period: 6–12 months

Skills:- Customer Relationship Management (CRM), Customer Success, Google Docs, Customer Service and Logistics management