4 INSPIREDGE IT SOLUTIONS JOBS

Role                   : Senior Telecom Analyst

Experience      : 3+ years

Location           : Remote

Essential Functions:

• Financial analysis knowledge
• Excellent English to enable customer communication (Written and Verbal)
• Ability to handle any customer interaction professional and with a service-oriented attitude
• Reliable and precise work style, even under time pressure
• Excel / PowerPoint Skills.
• Experience in telecom industry is a plus

Required Skills:

• Inventory Management - In depth knowledge of Inventory and components for building Telecom Inventory.
• Should have worked on Inventory creation for a minimum period of 3-4 years for both Voice and Data service.
• Good knowledge on Vendor portal for various global Telecom vendors.
• Should be able to work as an individual contributor.
• Should have knowledge on Contractual Audits
• Should have experience on client engagements.
• Good knowledge on Vendor reports.
• Good Communication is must.
• Good understanding on Telecom products and services.
• Possess knowledge on various TEM verticals like Inventory, Audit, Ordering, Dispute validations, saving recommendations etc.

Soft skills:

• Good communication skills (Written & Oral)
• Flexible to work in the evening/ nights shifts
• Individual and team player

Skills:- Inventory Management, Inventory control, Inventory optimization and contractual audits

Role: Technical Support Engineer

Experience: 2 + years

Location: Visakhapatnam

Roles & Responsibilities:

• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service

• Triage Simple to Intermediate complexity hardware faults and software defects

• Work on Service Requests related to End-user configuration requests

• Proactively assign email tickets and make outbound calls to end customers on their Service Requests

• Work with end users on issues related to Windows Application & Software

• Troubleshooting hardware and computer peripherals such as printers and fax machines

• Perform password resets and provides required access to end users

• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed

• Provide Complete management of Service Request from Case creation to Resolution

• Suggest improvements to process and workflow in the support center

• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.

Technical Skillset Requirements

• Knowledge of OSI reference model and Protocols

• Understanding of a Domain/corporate IT environment including PC & Laptop setup

• Provide technical support on Windows OS and MACOS platform

• Troubleshoot system specific issues related to PC & Laptop

• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider

• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals

• Knowledge of DHCP and troubleshoot issues related to Network

• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.

Role Qualifications and Requirements:

• The following are minimum qualifications and requirements required for this role.

• Able to work independently with limited supervision and be successful in a team environment.

• 2-3 years of relevant work experience.

• Understanding of Operating systems and Desktop hardware.

• Ability and desire to quickly learn new technologies and concepts.

• Strong Oral and Written communication skills.

• Strong Interpersonal & Analytical skills.

• Adherence to QA Program.

• Ability to work well in a team environment.

• Work a flexible work schedule including nights and weekend shifts (24/7)

Skills:- Active Directory, DNS, DHCP, Troubleshooting and International voice process

Role: DaaS Support EngineerExperience: 3+ yearsLocation: VisakhapatnamRole Overview:The DaaS Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration. The role requires strong communication and analytical skills to assist the Company’s Service Desk clients. Roles & Responsibilities:• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service • Triage Simple to Intermediate complexity hardware faults and software defects• Work on Service Requests related to End-user configuration requests • Proactively assign email tickets and make outbound calls to end customers on their Service Requests • Work with end users on issues related to Windows Application & Software • Troubleshooting hardware and computer peripherals such as printers and fax machines• Perform password resets and provides required access to end users • Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed• Provide Complete management of Service Request from Case creation to Resolution• Suggest improvements to process and workflow in the support center• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause• Support multiple different customer’s environments and ticketing systems.Technical Skillset Requirements:• Knowledge of OSI reference model and Protocols • Understanding of a Domain/corporate IT environment including PC & Laptop setup• Provide technical support on Windows OS and MACOS platform• Troubleshoot system specific issues related to PC & Laptop • Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals• Knowledge of DHCP and troubleshoot issues related to Network • Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLockerRole Qualifications and Requirements:• The following are minimum qualifications and requirements required for this role• Able to work independently with limited supervision and be successful in a team environment• 2-3 years of relevant work experience• Understanding of Operating systems and Desktop hardware• Ability and desire to quickly learn new technologies and concepts• Strong Oral and Written communication skills• Strong Interpersonal & Analytical skills• Adherence to QA Program• Ability to work well in a team environment• Work a flexible work schedule including nights and weekend shifts (24/7)• International Voice Process

Role: DaaS Support EngineerExperience: 3+ yearsLocation: VisakhapatnamRole Overview:The DaaS Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration. The role requires strong communication and analytical skills to assist the Company’s Service Desk clients. Roles & Responsibilities:• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service • Triage Simple to Intermediate complexity hardware faults and software defects• Work on Service Requests related to End-user configuration requests • Proactively assign email tickets and make outbound calls to end customers on their Service Requests • Work with end users on issues related to Windows Application & Software • Troubleshooting hardware and computer peripherals such as printers and fax machines• Perform password resets and provides required access to end users • Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed• Provide Complete management of Service Request from Case creation to Resolution• Suggest improvements to process and workflow in the support center• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause• Support multiple different customer’s environments and ticketing systems.Technical Skillset Requirements:• Knowledge of OSI reference model and Protocols • Understanding of a Domain/corporate IT environment including PC & Laptop setup• Provide technical support on Windows OS and MACOS platform• Troubleshoot system specific issues related to PC & Laptop • Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals• Knowledge of DHCP and troubleshoot issues related to Network • Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLockerRole Qualifications and Requirements:• The following are minimum qualifications and requirements required for this role• Able to work independently with limited supervision and be successful in a team environment• 2-3 years of relevant work experience• Understanding of Operating systems and Desktop hardware• Ability and desire to quickly learn new technologies and concepts• Strong Oral and Written communication skills• Strong Interpersonal & Analytical skills• Adherence to QA Program• Ability to work well in a team environment• Work a flexible work schedule including nights and weekend shifts (24/7)