2 METAMORF JOBS

Job Description :- Responsible for constructing flows using Architect (Call, Email, Chat, Message, Survey, Voice Mail, In-Queue, etc.) & IVR development. - Candidate should have depth of technical knowledge and experience architecting and delivering IVR and bots (Genesys and 3rd party bot platform such as Google Dialog flow, Amazon Alexa, etc.).- Experience with Genesys API's and integration with 3rd party solutions and CRM's- Genesys cloud CX certified developer and architect certification is preferred.- Work independently on design, develop and maintain IVR's, Bots and routing applications for DTMF and speech interaction. - Experience in WFM configuration, forecast and scheduling.- This role is a senior contributor with the ability to lead self-service, enhancement, new initiative projects.- Identify and Interface with required teams, OEMs, Vendors to achieve desirable goals for the function and people.- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.Primary Skills :- Hands on Genesys Cloud enablement, configuration, and support- Candidate should have depth of technical knowledge and experience architecting and delivering IVR and bots (Genesys and 3rd party bot platform such as Google Dialog flow, Amazon Alexa, etc.).- Expertise on Call Flow Design- Web Services Integration (3rd party)- Experience with Genesys API's and integration with 3rd party solutions and CRM's- Genesys Cloud Scripts and Screen pop- Genesys Cloud WFM configuration, forecast and scheduling.- Genesys Cloud Dialer- Good experience and exposure on Contact Center Technology- Excellent written, verbal communication skillsSecondary Skills :- Genesys Cloud Developer- Custom Reports (Rest API)- Genesys Cloud Dialer- Genesys certifications would be added advantage. (ref:hirist.com)

The main purpose of the role is to provide architectural design governance, and technical leadership, develop and deliver cusomized solutions within the Salesforce Marketing Cloud platform to support critical business functions, and meet project requirements. This will be an established working model with various IT stakeholders across different business sectors.As an SFMC Architect, This role would be required to provide architectural design governance, work with multiple stakeholders provide technical oversight to Salesforce Marketing Cloud-related initiatives. The SFMC solution is implemented in 10 Markets and new capabilities would be added to improve marketing productivity and efficiency.Key Responsibilities :1. Work with SFMC Business Analyst, Sector Product Owner, Sector IT, and Marketing teams to transform new requirements into best practice-led Salesforce Marketing Cloud technical design. 2. Work directly with stakeholders to design/govern highly usable, scalable, extensible, and maintainable Salesforce solutions. 3. Create detailed level project plans and status reports 4. Deal with ambiguous problems, take responsibility for finding solutions and drive towards simple solutions to complex problems. 5. Troubleshoot key implementation issues and demonstrate the ability to drive to a successful resolution. 6. Use deep business knowledge of SFMC to help assist with estimation for major new initiatives. 7. Provide oversight to the development team (up to 5 resources) and ensure sound technical delivery of the product 8. Design and Implement complex solutions in Email Studio, Mobile Studio, Web Studio (cloud pages), Automation Studio, Journey Builder, etc9. Implement integrations with other systems using SSJS and APIs10. Contribute to SFMC CoE building activities by creating reference architectures, common patterns, data models, and re-usable assets that empower our stakeholders to maximize business value using the breadth of the Salesforce solutions available, also harvesting knowledge from existing implementations. 11. Evangelize and educate internal stakeholders about SFMC technologySkills/Experience :- Bachelor's degree in IT, Computer Science, or equivalent 9-14 plus years of IT experience with at least 5+ years of experience with SFMC developer toolkit including Email Studio, Mobile Studio, Advertising Studio, Web Studio, Administration, etc- Bachelor's degree in information technology, Computer Science, MIS, Business, or similar field.- Experience developing customer-facing user interfaces with Lightning Components- Active SFMC Developer Certification (SFMC Admin, Email Specialist, SFMC Developer, SFMC Consultant)- Experience in API Integrations using SSJS - Agile delivery experience.- Self-motivated and creative- Experience in providing technical governance on architectural design and leading a development team in a technical capacity- Good communication and interpersonal skills- Motivated self-starter, able to change directions quickly when priorities shift and quickly think through problems to design and deliver solutions- Passion for technology and for learning (ref:hirist.com)