Client / Customer Services
Tele caller
About the Role
As a Customer Service Representative, you will be responsible for handling both outbound and inbound calls to provide information about products or services, address customer inquiries and complaints, and ensure high levels of customer satisfaction. You will also be tasked with data entry and documentation to maintain accurate records of customer interactions.
Responsibility
- Making outbound calls to potential or existing customers using prepared scripts
- Generating leads and setting up appointments for sales representatives
- Receiving inbound calls from customers and providing product information or resolving complaints
- Ensuring excellent customer service and building relationships through effective communication
- Recording details of customer interactions and maintaining accurate records
- Adhering to company scripts and guidelines for professionalism
- Meeting sales targets and personal performance metrics
- Participating in training sessions for continuous improvement
- Collaborating with team members to achieve department goals
Qualifications
- Excellent communication and interpersonal skills
- Proficiency in CRM software and Microsoft Office
- Ability to handle rejection and remain persistent
- Good negotiation and persuasion skills
- Strong time management and organizational abilities
- High school diploma or equivalent; additional qualifications in sales or customer service are a plus
Vadodara, Gujarat, India