7 ALYF JOBS

Role – Customer Relationship Management Executive About us: -ALYF is India’s first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF 's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.Job Summary:As a Customer Service Executive in the real estate industry, your primary responsibility will be to provide excellent customer service and support to existing clients and rental tenants for any grievances. You will act as a liaison between the company and customers, ensuring their needs are met and addressing any inquiries, concerns, or issues they may have. Your role is crucial in building strong relationships, promoting customer satisfaction, and enhancing the overall experience throughout the buying, selling, or renting process.Key Responsibilities:1. Customer Support and Assistance:Respond promptly to customer inquiries via various communication channels (phone, email, in-person) and provide accurate information regarding properties, pricing, availability, and relevant processes.Guide customers through the buying, selling, or renting process, providing detailed explanations of documentation requirements, legal procedures, and financial considerations.2. Relationship Management:Build and maintain strong relationships with customers to understand their preferences, needs, and expectations.Follow up with customers to gather feedback, address concerns, and ensure satisfaction with the services provided.Anticipate customer needs and provide personalized recommendations or solutions to enhance their experience.3. Documentation and Administration:Ensure accurate and timely completion of necessary documentation (KYC, Payment receipt, Agreements) and other legal documents.Coordinate with internal teams, including sales, marketing, and legal, to ensure seamless and efficient processing of customer requests and transactions.Maintain organized MIS and up-to-date customer records and databases.4. Conflict Resolution:Handle customer complaints, disputes, or conflicts professionally and empathetically, aiming to find mutually satisfactory resolutions.Escalate complex or unresolved issues to the appropriate departments or management, following established procedures.Qualifications and Skills:Graduate or Post Graduate (Bachelor's degree in a related field preferred).Previous experience in customer service, preferably in the real estate industry, with at least 2 years of experience.Excellent communication skills, both verbal and written.Strong interpersonal skills and the ability to build rapport with diverse customers.Proficiency in using CRM software’s, MS Office, databases, and other relevant tools.Good knowledge of real estate market trends, property types, and legal procedures.Detail-oriented with strong organizational and multitasking abilities.Problem-solving skills and the ability to handle customer complaints and conflicts with tact and professionalism.Flexibility to work in a fast-paced environment and adapt to changing priorities.         Required Experience: 2-4 years         Work Location: Vikhroli and Chembur         Working Days: 6 Days (Monday to Saturday)

ALYF is India’s first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF’s vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.Key Responsibilities:·       Oversee the hospitality operations function of ALYF managed properties·       Ensure full compliance to property operating controls, SOP’s, policies, procedures and service standards·       Monitor all guest satisfaction process, and ensure high performance for guest satisfaction scores·       Track & monitor guest relations initiatives & provide guidance & course corrections to ensure high effectiveness of guest relation programs & initiatives·       Own all guest relation processes, ensure seamless integration of guest interactions and information flow across all guest touch points·       Analyse guest satisfaction levels & define guest specific plans to ensure delight to all current & prospective guests·       Conduct regular analysis to identify gaps in process quality which impact guest satisfaction·       Monitor the implementation & effectiveness of planned guest specific initiatives·       Champion the cause of guest delight by proactively planning guest relationship skill development initiatives for the team·       Handling complaints and oversee the service recovery procedures. Create an operating environment that assures consistent guest satisfaction·       Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Own NPS and other VoC feedback/metrics·       Recognise the guest's circumstance and offer the best remedy. Ensure that all guests have a positive experience at the properties·       Knowledgeable of guest service inclusive of reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to the guests·       Improve guest service experience, create engaged guests and facilitate organic growth·       Enabling the service team to provide an excellent, customer-centric experience by holding the team accountable and removing roadblocks·       Monitor the performance of the properties through verification and analysis of guest satisfaction systems and financial reports·       Ensure all decisions are made in the best interest of the properties and management·       Deliver property budget goals and set other strategic goals for the properties. Develop improvement actions, carry out costs savings·       A strong understanding of P&L statements and the ability to react with impactful strategies·       Ensure that monthly financial outlooks for Rooms, Ancillary Services, Admin & General, on target and accurate·       Maximizing room yield and property revenue through innovative sales practices and yield management programs·       Understand the government regulations affecting property operations, ensuring properties are operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority·       Take part in new client acquisition along with the sales team whenever required·       Maintain an appropriate level of community public affairs involvementRequirement and skills: ·       Degree in Hotel Management or a related field with experience in a leadership role and managed the P&L for 8 to 10 years·       A seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience in working and driving cross functional teams·       Should have worked in fast paced organizations·       Strong problem-solving skills and the ability to make quick decisions·       A customer-centric mindsetJob Location - North Goa

ALYF is India's first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights. Roles & Responsibilities: -·       Getting new clients on board, account management and expansion in the assigned region ·       Helping the team close potential deals by negotiating with the prospects/clients·       Sharing the latest updated Marketing Collaterals with the assigned teams·       Daily Meetings with the team in the Day Start and End and discuss POA for the day, activities planned, take daily closure commitments, follow up activity plans, etc to manage a highly productive day. Share the Consolidated Day plan and EOD Reports with Sales Head·       Keep testing the team members on product knowledge so that the team is abreast with all projects dealt with ·       Resource planning and forecasting to achieve targets and monitor channel performance·       Enroll, train and motivate new channel partners and promote the existing ones·       Develop and execute plans for Direct & Channel Sales activities·       Conceptualize and implement new schemes & promotional offers in order to increase the sales velocity·       Maintain cordial relations with all internal & external stakeholders and manage their expectations·       Review and ensure proper execution & documentation of application, agreements and allotments·       Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions·       Daily review with the team to make sure all are promptly updating all feedback promptly, identify active cases, filter into Hot, Warm, Cold and push for closures Required Skill Sets:·       Post Graduate with 5-6 years of experience in real estate·       Excellent communication and negotiating skills·       Problem solving skills, strong analytical and quantitative skills·       Ability to work on deadline driven work environmentJob Location - North Goa

Preferred Industry: Real EstateALYF is India's first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights. Key Responsibilities:·       Will be responsible for handling overall sales strategies and activities for the projects marketed by ALYF·       Should drive and execute a scalable process driven real estate sales ecosystem. This includes formulating & executing the overall sales plan, hiring and engaging with the team directly to drive sales targets·       Identifying and networking with prospective customers, generating business from existing accounts and achieving profitability and increase sales growth with help of a team·       Carrying out pre-sales and post-sales activities to ensure the accomplishment of projected sales targets·       Develop the complete sales strategies to build consumer preference and drive sales volume·       Contact potential and existing clients to understand and quantify their requirements and budgets·       Overlooking pre-show meetings to communicate trade show events in accordance with objectives and marketing strategies. Collaborate with the marketing team to create marketing plans for attendees·       Develop sponsorship opportunities, generating leads, concept selling and analyze results. Provide strategic leadership by suggesting improvements, alternatives and upgrades·       To lead the sales team and effectively coordinate, coach, motivate them to bring out the potential of the team members·       Developing and managing relationships with potential clients, influencers and key stakeholders·       Develop & grow a relationship with channel partners to aid in generating opportunities·       Work closely with the management to scale up growth as per the designed plan·       Analyze sales statistics to determine business growth potential·       Create an action plan to seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the Company·       Forecast monthly/quarterly / annual revenues in coordination with BD/Design/Project teams and ensure they are met·       Preparing daily, weekly, monthly MIS of nature of activitiesRequired Skill Sets:·       IIT/IIM/ISB having overall 8 - 10 years of experience in real estate, FMCG or Financial Sector·       Should have experience of managing a field sales team and lead the team to achieve the set targets·       Should have excellent leadership & People management skills·       Should be very aggressive and target oriented·       Should have excellent communication skills and interpersonal skills·       Demonstrate success in developing new business and increasing existing businessJob Location - Vikhroli West

ALYF is India’s first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF’s vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.Key Responsibilities:·       Oversee the hospitality operations function of ALYF managed properties·       Ensure full compliance to property operating controls, SOP’s, policies, procedures and service standards·       Monitor all guest satisfaction process, and ensure high performance for guest satisfaction scores·       Track & monitor guest relations initiatives & provide guidance & course corrections to ensure high effectiveness of guest relation programs & initiatives·       Own all guest relation processes, ensure seamless integration of guest interactions and information flow across all guest touch points·       Analyse guest satisfaction levels & define guest specific plans to ensure delight to all current & prospective guests·       Conduct regular analysis to identify gaps in process quality which impact guest satisfaction·       Monitor the implementation & effectiveness of planned guest specific initiatives·       Champion the cause of guest delight by proactively planning guest relationship skill development initiatives for the team·       Handling complaints and oversee the service recovery procedures. Create an operating environment that assures consistent guest satisfaction·       Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Own NPS and other VoC feedback/metrics·       Recognise the guest's circumstance and offer the best remedy. Ensure that all guests have a positive experience at the properties·       Knowledgeable of guest service inclusive of reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to the guests·       Improve guest service experience, create engaged guests and facilitate organic growth·       Enabling the service team to provide an excellent, customer-centric experience by holding the team accountable and removing roadblocks·       Monitor the performance of the properties through verification and analysis of guest satisfaction systems and financial reports·       Ensure all decisions are made in the best interest of the properties and management·       Deliver property budget goals and set other strategic goals for the properties. Develop improvement actions, carry out costs savings·       A strong understanding of P&L statements and the ability to react with impactful strategies·       Ensure that monthly financial outlooks for Rooms, Ancillary Services, Admin & General, on target and accurate·       Maximizing room yield and property revenue through innovative sales practices and yield management programs·       Understand the government regulations affecting property operations, ensuring properties are operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority·       Take part in new client acquisition along with the sales team whenever required·       Maintain an appropriate level of community public affairs involvementRequirement and skills: ·       Degree in Hotel Management or a related field with experience in a leadership role and managed the P&L for 8 to 10 years·       A seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience in working and driving cross functional teams·       Should have worked in fast paced organizations·       Strong problem-solving skills and the ability to make quick decisions·       A customer-centric mindsetJob Location - North Goa

Preferred Industry: Real EstateALYF is India's first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights. Key Responsibilities:·       Will be responsible for handling overall sales strategies and activities for the projects marketed by ALYF·       Should drive and execute a scalable process driven real estate sales ecosystem. This includes formulating & executing the overall sales plan, hiring and engaging with the team directly to drive sales targets·       Identifying and networking with prospective customers, generating business from existing accounts and achieving profitability and increase sales growth with help of a team·       Carrying out pre-sales and post-sales activities to ensure the accomplishment of projected sales targets·       Develop the complete sales strategies to build consumer preference and drive sales volume·       Contact potential and existing clients to understand and quantify their requirements and budgets·       Overlooking pre-show meetings to communicate trade show events in accordance with objectives and marketing strategies. Collaborate with the marketing team to create marketing plans for attendees·       Develop sponsorship opportunities, generating leads, concept selling and analyze results. Provide strategic leadership by suggesting improvements, alternatives and upgrades·       To lead the sales team and effectively coordinate, coach, motivate them to bring out the potential of the team members·       Developing and managing relationships with potential clients, influencers and key stakeholders·       Develop & grow a relationship with channel partners to aid in generating opportunities·       Work closely with the management to scale up growth as per the designed plan·       Analyze sales statistics to determine business growth potential·       Create an action plan to seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the Company·       Forecast monthly/quarterly / annual revenues in coordination with BD/Design/Project teams and ensure they are met·       Preparing daily, weekly, monthly MIS of nature of activitiesRequired Skill Sets:·       IIT/IIM/ISB having overall 8 - 10 years of experience in real estate, FMCG or Financial Sector·       Should have experience of managing a field sales team and lead the team to achieve the set targets·       Should have excellent leadership & People management skills·       Should be very aggressive and target oriented·       Should have excellent communication skills and interpersonal skills·       Demonstrate success in developing new business and increasing existing businessJob Location - Vikhroli West

ALYF is India's first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights. Roles & Responsibilities: -·       Getting new clients on board, account management and expansion in the assigned region ·       Helping the team close potential deals by negotiating with the prospects/clients·       Sharing the latest updated Marketing Collaterals with the assigned teams·       Daily Meetings with the team in the Day Start and End and discuss POA for the day, activities planned, take daily closure commitments, follow up activity plans, etc to manage a highly productive day. Share the Consolidated Day plan and EOD Reports with Sales Head·       Keep testing the team members on product knowledge so that the team is abreast with all projects dealt with ·       Resource planning and forecasting to achieve targets and monitor channel performance·       Enroll, train and motivate new channel partners and promote the existing ones·       Develop and execute plans for Direct & Channel Sales activities·       Conceptualize and implement new schemes & promotional offers in order to increase the sales velocity·       Maintain cordial relations with all internal & external stakeholders and manage their expectations·       Review and ensure proper execution & documentation of application, agreements and allotments·       Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions·       Daily review with the team to make sure all are promptly updating all feedback promptly, identify active cases, filter into Hot, Warm, Cold and push for closures Required Skill Sets:·       Post Graduate with 5-6 years of experience in real estate·       Excellent communication and negotiating skills·       Problem solving skills, strong analytical and quantitative skills·       Ability to work on deadline driven work environmentJob Location - North Goa