12 FORTINET JOBS

Job Description –Distributed systems backend developer This position is in a Cloud based device management product team in Fortinet. The product provides a single pane of glass interface to customers across the world and enables them to perform configuration, management and troubleshooting of network devices. The product caters to a wide range of customers who manage a few tens of devices to corporations who manage thousands of devices across multiple branch offices.Job Description:We are looking for an engineer who can function as a hands-on backend developer and technical leader, with deep technical expertise in the domain of Python, Django, Relational and non-relational databases. Knowledge of distributed system backend components such as Kafka/Celery, Elastic Search and application deployments with Docker/Kubernetes is necessary.On a day-to-day basis, the technical responsibilities involve designing and implementing new product features along with taking ownership of debugging and addressing challenging field reported problems. This role requires a high degree of self-motivation and the ability to work independently and deliver features with high quality, while also being the owner for the deliverables of a small team of junior engineers.Responsibilities: This role will involve:development using Python/Django framework, which interacts with multiple relational/non-relational databases and an ELK stack.to end ownership of features, which involves integration and delivery of self-developed modules with components developed by other team membersin design of features, evaluating impact of features on system modulesbreakdown and guidance for a small team of junior engineerswith cross functional and geo diverse stakeholders to achieve project objectivesRequirements: Must have5-8 years of software development experience. 2+ years of tech lead experiencein Python programming and the Django frameworkdeploying and debugging applications with Docker/Kuberneteson experience with relational databases and non-relational databaseswritten and verbal communication skills with prior experience in working with international teams across timezonesGreat to havedevelopment environment and OS level debugging experienceknowledge of Java/Javascript programming

Objective:Fortinet is looking for a Senior Systems Engineer to work closely with a sales representative in North India to handle large PSU & key Government customers. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. Key Skills:10+ year's experience in technical/pre-sales support as a sales or systems engineerStupendous presentation skills5 - 7 years experience in Network & Security Strong understanding of SDWAN, SDN, Cloud Security, Virtualization, NFV etc Preferably working in OEM Responsibilities:Pre-sales - assist in qualifying sales leads from a technical standpoint.Ability to respond to RFP compliances and able to work on cross references and handling pre-bid meetings.Sales calls - be the main technical resource on sales calls and answer / educate the customer on issues ranging from features, specifications and functionality to integration.Conversant with networking applications and solutions.Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support escalation team and engineering to answer, elevate and resolve customer's technical issues.Understand and follow escalation processProvide channel partners sustainable training on Fortinet solutions and competitive differentiationProvide channel partners technical expertise and oversight as requiredWork in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell Fortinet solutionsProvide complex design and systems engineering configurationsMaintain a high level of technical knowledge of Cyber security solutions and the relevant industryUtilize the Fortinet Sales Strategy and Solution Messaging to identify solutions for customer business objectivesParticipate in the development and support of presentations for customers and partnersClearly articulate technical elements of the Fortinet value proposition to customers and partnersContribute to the creation of case studies, white papers, and media articles for customers and/or partnersFoster a collaborative, team-based environment, sharing best practices and building lasting relationshipsEffectively negotiate and pursue conflict resolutionLead strategic (organizational) opportunities and proactively provide consultative supportCreate customer documentation for POCWork effectively with SME, Sales and Technical Support TeamEducation: Bachelors Degree or equivalent experience.

In this key role, you will manage and drive direct sales engagements of Fortinet Product Portfolio into a set of Named Accounts with strategic Partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Customer Mindshare , Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.Major Accounts Manager In this key role, you will manage and drive direct sales engagements of Fortinet Product Portfolio into a set of Named Accounts with strategic Partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Customer Mindshare , Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.Job Responsibilities:· Generating Enterprise business opportunities and managing the sales process through to closure of the sale.· Achievement of agreed quarterly sales goals.· Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.Job Experience Required:· Proven ability to sell solutions to Fortune and Competitive Account· A proven track record of quota achievement and demonstrated career stability· Experience in closing large deals.· Excellent presentation skills to executives & individual contributors· Excellent written and verbal communication skills· A self-motivated, independent thinker that can move deals through the selling cycle· Minimum 10 years sales experience selling to Fortune 1000 Major Accounts.· Minimum 5 years selling enterprise network security products and services.· Candidate must thrive in a fast-paced, ever-changing environment.· Competitive, Self-starter, Hunter-type mentality.Educational Requirement:· BS or equivalent experience, graduate degree preferred.

Solution Architect – Secure Networking – India Gurgaon / NCRJob DescriptionSince its inception Twenty four years ago, Fortinet was founded on the principle of converging networking and security into our solution. For the past twelve years, we have aggressively added Wired and Wireless solutions to our portfolio, either organically or through acquisitions. This has been acknowledged by Gartner®, who recognised us as a Leader in 2024 Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure.If you believe you have more than 12 years of Hands-on experience in designing, implementing and troubleshooting Wired and Wireless Enterprise products, come join our Subject Matter Expert (SME) team to experience a next-level in your career with our Network Security solutions.As a member of the Subject Matter Expert (SME) Engineering Department, you will work closely with the Account Team to position our Portfolio of Secure Networking Solutions consisting of NAC, Wireless, Switches, Identity and Access Management(AAA), and Voice solution components, drive field Systems Engineers (SE) in their projects and report product evolution requests to Consulting Systems Engineering (CSE) team.Responsibilities:Member of the SME team which covers India region (India & SAARC Region)Expected to work from the office three days per week. This enables collaboration with the extended teams, fostering trusted relationship and teamwork.Second level of pre-sales support assisting the field SE organization: in responding to RFPs/RFIs: design, solution specification, product information.in supporting key projects to ensure Fortinet's success.in leading technical discussions, articulating the technology and demonstrating differentiated value.in conducting compelling solution presentations, demonstrations and POC (Proof of Concept).Hands on assistanceResponsible for building technical materials to support sales activities (slideware, solution brief, white papers, success stories, technical notes, competitive comparison etc.) and designing Internal workshops.Perform External workshops & PoCs for prospects or customers on product evaluations and do demonstrations, in collaboration with Account SE.Perform hands-on tests to validate network designs, customer proof-of-concept setups and network deployments for new products and feature.Effectively disseminate product knowledge to the Sales Team and Channel.Point of contact for the CSE team: responsible to report and consolidate customer needs across India region, validate business cases, write, and escalate feature requests.Report project activities, analyze project trends and provide market vision.Participate in the development of commercial strategies.Ability to Travel at a short notice, as required within India region.Collect information on competitive solutions, products, and services and update the Channel and Account teamRequirements:At least 10 years of experience in a Senior SE, Consulting SE, Technical role within the Networking or IT Security industries. Vendor and SI experience. Expertise in designing, proposing, demonstrating and conducting Proof of Concept for Network Access Control (NAC) solution to customers Experience with Wireless technology, design, site survey, implementation, and troubleshooting. Proficiency in designing and proposing DataCenter, Campus and Branch switching solutionsExperience in Identity and Access management solutions(AAA) solutions related to NAC, Wireless and switches.Knowledge of pitching ZTNA technology, SD-Branch Switching: VXLAN, MCLAG, ACL’s, QOS, Port Security(802.1x authentication), Stacking. IEEE 802.1Q VLAN Tagging, IEEE 802.3af/at/bt, PoE budget calculations, IEEE 802.3ad/ax/ae, LLDP/MED/MAC Sec, STP, RADIUS CoA, DHCP Snooping, IEEE 802.3z/ab/ae/az/bz/ba/bg/bm, Split port, Port Fast, Private VLAN, Storm Control, LoopGuard, IEEE 802.1ad QinQ, IGMP/Dhcp snooping.Strong fundamental understanding of TCP/IP(IPv6), Switching, WLAN, Network Security and AuthenticationAdvanced Technical understanding of Routing Protocols, specifically OSPF & BGPExperience in IP Voice solutions would be an added advantage.Hands-on experience in NGFW / UTM / Threat preventionKnowledge in some of the following areas of specialization: Basic knowledge of MDM solutions, IoT solutions, MAC Address Bypass, LAN Micro-segmentation, SNMP, MIB OIDs etc Wireless: Must have deep understanding in IEEE 802.11a/b/g/n/ac/ax/be, IEEE 802.11e/h/i/k/r/v, CAPWAP, BLE/Zigbee, EAP-TLS, EAP-TTLS/MSCHAPv2, PEAPv0/EAP-MSCHAPv2, PEAPv1/EAP-GTC, EAP-SIM, EAP-AKA, EAP-FAST, WPA™, WPA2™, and WPA3™ with 802.11, Wireless Controller Architecture (campus and remote AP deployment), Basic understanding of Wireless spectrum analyser and WIPS, OFDMA, Spatial Reuse, UL MU-MIMO, DL- MU-MIMO.AAA: RADIUS and LDAP Authentication, Certificate based authentication for wired and wireless deployment, SAML authentication, Single Sign-On User Identification Methods, Two-factor authentication, Onboarding techniques of BYOD and IOT devices. IPSec Encryption, Basics on IPv6, Multicast, NAT, VRF, VoIP, QoS, LTE/5G, Packet Capture/Analysis Tools, SSL/TLS.Scripting knowledge using Python / Bash / PowerShell / Golang or alternative Administrative knowledge of Linux Knowledge of Public Cloud concepts in technologies like GCP, Azure and AWSKnowledge of Private Cloud concepts in technologies like VMWare and KVMStrong presentation skills to executives & consulting skillsDemonstrate extensive hands-on level skills in deploying and troubleshooting complex networksSetup labs to learn and evaluate new technologiesExcellent written and verbal communication skills. A self-motivated, independent thinker.An ability to manage multiple tasks and opportunities by prioritizing them efficiently, generate product demand at a large scale and be self-motivated.Must be a team player and have exceptional communication skills.Bachelor’s Engineering degree in Computer Science, Information Technology, Electronics, Computer Application or equivalent experience in network security industry.Fortinet is an equal opportunity employer.We will only notify shortlisted candidates.Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

In this key role, you will manage and drive direct sales engagements of Fortinet Product Portfolio into a set of Named Accounts with strategic Partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Customer Mindshare , Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.Major Accounts Manager In this key role, you will manage and drive direct sales engagements of Fortinet Product Portfolio into a set of Named Accounts with strategic Partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Customer Mindshare , Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.Job Responsibilities:· Generating Enterprise business opportunities and managing the sales process through to closure of the sale.· Achievement of agreed quarterly sales goals.· Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.Job Experience Required:· Proven ability to sell solutions to Fortune and Competitive Account· A proven track record of quota achievement and demonstrated career stability· Experience in closing large deals.· Excellent presentation skills to executives & individual contributors· Excellent written and verbal communication skills· A self-motivated, independent thinker that can move deals through the selling cycle· Minimum 10 years sales experience selling to Fortune 1000 Major Accounts.· Minimum 5 years selling enterprise network security products and services.· Candidate must thrive in a fast-paced, ever-changing environment.· Competitive, Self-starter, Hunter-type mentality.Educational Requirement:· BS or equivalent experience, graduate degree preferred.

Solution Architect – Secure Networking – India Gurgaon / NCRJob DescriptionSince its inception Twenty four years ago, Fortinet was founded on the principle of converging networking and security into our solution. For the past twelve years, we have aggressively added Wired and Wireless solutions to our portfolio, either organically or through acquisitions. This has been acknowledged by Gartner®, who recognised us as a Leader in 2024 Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure.If you believe you have more than 12 years of Hands-on experience in designing, implementing and troubleshooting Wired and Wireless Enterprise products, come join our Subject Matter Expert (SME) team to experience a next-level in your career with our Network Security solutions.As a member of the Subject Matter Expert (SME) Engineering Department, you will work closely with the Account Team to position our Portfolio of Secure Networking Solutions consisting of NAC, Wireless, Switches, Identity and Access Management(AAA), and Voice solution components, drive field Systems Engineers (SE) in their projects and report product evolution requests to Consulting Systems Engineering (CSE) team.Responsibilities:Member of the SME team which covers India region (India & SAARC Region)Expected to work from the office three days per week. This enables collaboration with the extended teams, fostering trusted relationship and teamwork.Second level of pre-sales support assisting the field SE organization: in responding to RFPs/RFIs: design, solution specification, product information.in supporting key projects to ensure Fortinet's success.in leading technical discussions, articulating the technology and demonstrating differentiated value.in conducting compelling solution presentations, demonstrations and POC (Proof of Concept).Hands on assistanceResponsible for building technical materials to support sales activities (slideware, solution brief, white papers, success stories, technical notes, competitive comparison etc.) and designing Internal workshops.Perform External workshops & PoCs for prospects or customers on product evaluations and do demonstrations, in collaboration with Account SE.Perform hands-on tests to validate network designs, customer proof-of-concept setups and network deployments for new products and feature.Effectively disseminate product knowledge to the Sales Team and Channel.Point of contact for the CSE team: responsible to report and consolidate customer needs across India region, validate business cases, write, and escalate feature requests.Report project activities, analyze project trends and provide market vision.Participate in the development of commercial strategies.Ability to Travel at a short notice, as required within India region.Collect information on competitive solutions, products, and services and update the Channel and Account teamRequirements:At least 10 years of experience in a Senior SE, Consulting SE, Technical role within the Networking or IT Security industries. Vendor and SI experience. Expertise in designing, proposing, demonstrating and conducting Proof of Concept for Network Access Control (NAC) solution to customers Experience with Wireless technology, design, site survey, implementation, and troubleshooting. Proficiency in designing and proposing DataCenter, Campus and Branch switching solutionsExperience in Identity and Access management solutions(AAA) solutions related to NAC, Wireless and switches.Knowledge of pitching ZTNA technology, SD-Branch Switching: VXLAN, MCLAG, ACL’s, QOS, Port Security(802.1x authentication), Stacking. IEEE 802.1Q VLAN Tagging, IEEE 802.3af/at/bt, PoE budget calculations, IEEE 802.3ad/ax/ae, LLDP/MED/MAC Sec, STP, RADIUS CoA, DHCP Snooping, IEEE 802.3z/ab/ae/az/bz/ba/bg/bm, Split port, Port Fast, Private VLAN, Storm Control, LoopGuard, IEEE 802.1ad QinQ, IGMP/Dhcp snooping.Strong fundamental understanding of TCP/IP(IPv6), Switching, WLAN, Network Security and AuthenticationAdvanced Technical understanding of Routing Protocols, specifically OSPF & BGPExperience in IP Voice solutions would be an added advantage.Hands-on experience in NGFW / UTM / Threat preventionKnowledge in some of the following areas of specialization: Basic knowledge of MDM solutions, IoT solutions, MAC Address Bypass, LAN Micro-segmentation, SNMP, MIB OIDs etc Wireless: Must have deep understanding in IEEE 802.11a/b/g/n/ac/ax/be, IEEE 802.11e/h/i/k/r/v, CAPWAP, BLE/Zigbee, EAP-TLS, EAP-TTLS/MSCHAPv2, PEAPv0/EAP-MSCHAPv2, PEAPv1/EAP-GTC, EAP-SIM, EAP-AKA, EAP-FAST, WPA™, WPA2™, and WPA3™ with 802.11, Wireless Controller Architecture (campus and remote AP deployment), Basic understanding of Wireless spectrum analyser and WIPS, OFDMA, Spatial Reuse, UL MU-MIMO, DL- MU-MIMO.AAA: RADIUS and LDAP Authentication, Certificate based authentication for wired and wireless deployment, SAML authentication, Single Sign-On User Identification Methods, Two-factor authentication, Onboarding techniques of BYOD and IOT devices. IPSec Encryption, Basics on IPv6, Multicast, NAT, VRF, VoIP, QoS, LTE/5G, Packet Capture/Analysis Tools, SSL/TLS.Scripting knowledge using Python / Bash / PowerShell / Golang or alternative Administrative knowledge of Linux Knowledge of Public Cloud concepts in technologies like GCP, Azure and AWSKnowledge of Private Cloud concepts in technologies like VMWare and KVMStrong presentation skills to executives & consulting skillsDemonstrate extensive hands-on level skills in deploying and troubleshooting complex networksSetup labs to learn and evaluate new technologiesExcellent written and verbal communication skills. A self-motivated, independent thinker.An ability to manage multiple tasks and opportunities by prioritizing them efficiently, generate product demand at a large scale and be self-motivated.Must be a team player and have exceptional communication skills.Bachelor’s Engineering degree in Computer Science, Information Technology, Electronics, Computer Application or equivalent experience in network security industry.Fortinet is an equal opportunity employer.We will only notify shortlisted candidates.Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

Description The Inside Sales Rep will provide support to the India Sales Team. Specifically identify, qualify and penetrate leads to the field. The Inside Sales Rep will use lists and databases from strategic accounts, target campaigns, marketing events and 3 rd party services. Responsibilities · Out-Bound calling and emailing to penetrate, identify, and clear qualified leads from strategic accounts from lunch & learns, show events, webinars and target campaigns. · Schedule web demos, sales appointments for all Regional Sales Managers · Modify lead stage in SaleForce.com and Marketo · Update weekly tracking of all qualified leads converted to opportunities Required Skills · Demonstrates sales aptitude; assertive, persistent, good listener, self-motivated · Excellent customer relation skills · Excellent oral and written communication skills · Well organized with effective time and activity management skills · Ability to manage multiple tasks · Goal oriented, able to meet and exceed monthly/yearly goals · Knowledgeable in SaleForec.com · Systems literacy knowledge in MS office, Excel, Word and Internet · Self confident with the ability to work well in a fast paced environment · Able to work independently as well as on a team Education · BS in Business Administration Marketing or related fields

Select Account Manager The Select Account Manager (MAM) will build and promote the company’s position as the worldwide leader in Cyber Security within assigned selected Mid Enterprise and Commercial account patch. Must be a key contributor to the revenue growth and manage CSAT with company growth targets. Accountable for managing Mid Enterprise patch and develop Customer relationship within the guidelines of Fortinet’s programs. The MAM is responsible for sales & revenue, Fortinet products penetration (Selling Fortinet Fabric capability) and service adoption. Job Responsibilities Handle a combination of very Strategic accounts (Mid Enterprise, with a BFSI focus with very few from other Industry verticals). Expect hired resource to be hands-on on all counts of Sales and Account ManagementAcquire and farm with-in the assigned Mid-Enterprise patch of accountsAchieve desired revenue target in each account Develop multi-level extensive relationship building HEAT maps and Account Cards Organize specific events & marketing initiatives for accounts to get mind share Ability to hold CXO conversation and build double digit growthFollow Fortinet sales forecast and internal update process. Drive architecture discussions with clients and help deliver POC/POV Drive certification and training program in farming accounts. Do business ethically and meet Fortinet compliance guidelines. Job Experience Required 8+ years of experience in Sales and Account Management. Preferably in Mid Enterprise ITES and BFSI sectors in district Cooperative banksShould have Local Market knowledge Experience building Account, business and marketing plans. Experience using multi partner/channel model to achieve desired resultsExperience in sales forecasting, opportunity identification, development and drive joint business engagement with partnerShould have experience in new client acquisition and farming existing clients. Excellent written and verbal communication skills and able to speak English fluentlyExcellent presentation skillsGood to have knowledge of Cyber security, Networking & Security Operation product and solutions Candidate must thrive in a fast-paced, ever-changing environmentCompetitive, self-starter, team player Educational Requirement: · BS or equivalent experience, graduate degree in Business admiration preferred.

Description The Inside Sales Rep will provide support to the India Sales Team. Specifically identify, qualify and penetrate leads to the field. The Inside Sales Rep will use lists and databases from strategic accounts, target campaigns, marketing events and 3 rd party services. Responsibilities · Out-Bound calling and emailing to penetrate, identify, and clear qualified leads from strategic accounts from lunch & learns, show events, webinars and target campaigns. · Schedule web demos, sales appointments for all Regional Sales Managers · Modify lead stage in SaleForce.com and Marketo · Update weekly tracking of all qualified leads converted to opportunities Required Skills · Demonstrates sales aptitude; assertive, persistent, good listener, self-motivated · Excellent customer relation skills · Excellent oral and written communication skills · Well organized with effective time and activity management skills · Ability to manage multiple tasks · Goal oriented, able to meet and exceed monthly/yearly goals · Knowledgeable in SaleForec.com · Systems literacy knowledge in MS office, Excel, Word and Internet · Self confident with the ability to work well in a fast paced environment · Able to work independently as well as on a team Education · BS in Business Administration Marketing or related fields

Select Account Manager The Select Account Manager (MAM) will build and promote the company’s position as the worldwide leader in Cyber Security within assigned selected Mid Enterprise and Commercial account patch. Must be a key contributor to the revenue growth and manage CSAT with company growth targets. Accountable for managing Mid Enterprise patch and develop Customer relationship within the guidelines of Fortinet’s programs. The MAM is responsible for sales & revenue, Fortinet products penetration (Selling Fortinet Fabric capability) and service adoption. Job Responsibilities Handle a combination of very Strategic accounts (Mid Enterprise, with a BFSI focus with very few from other Industry verticals). Expect hired resource to be hands-on on all counts of Sales and Account ManagementAcquire and farm with-in the assigned Mid-Enterprise patch of accountsAchieve desired revenue target in each account Develop multi-level extensive relationship building HEAT maps and Account Cards Organize specific events & marketing initiatives for accounts to get mind share Ability to hold CXO conversation and build double digit growthFollow Fortinet sales forecast and internal update process. Drive architecture discussions with clients and help deliver POC/POV Drive certification and training program in farming accounts. Do business ethically and meet Fortinet compliance guidelines. Job Experience Required 8+ years of experience in Sales and Account Management. Preferably in Mid Enterprise ITES and BFSI sectors in district Cooperative banksShould have Local Market knowledge Experience building Account, business and marketing plans. Experience using multi partner/channel model to achieve desired resultsExperience in sales forecasting, opportunity identification, development and drive joint business engagement with partnerShould have experience in new client acquisition and farming existing clients. Excellent written and verbal communication skills and able to speak English fluentlyExcellent presentation skillsGood to have knowledge of Cyber security, Networking & Security Operation product and solutions Candidate must thrive in a fast-paced, ever-changing environmentCompetitive, self-starter, team player Educational Requirement: · BS or equivalent experience, graduate degree in Business admiration preferred.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing. performance requirements of the borderless network - today and into the future. Fortinet ranks #1 in the most security appliances shipped worldwide and more than 415,000 customers trust Fortinet to protect their businesses.Location - Mumbai/ BengaluruWhat You Will Do:Pre-sales: Assist in qualifying sales leads from a technical standpoint, understanding customer requirements, and providing relevant technical information.Sales calls: Serve as the primary technical resource during sales calls, addressing customer inquiries, educating them about features, specifications, and functionality, as well as integration possibilitiesDemonstrate proficiency in networking applications and solutions, highlighting the value proposition of Fortinet products and servicesPost-sales: Act as the main technical contact for assigned accounts, actively engaging with the technical support team and engineering to promptly address and resolve customer's technical issues.Provide post-sales training and ongoing assistance to customers, ensuring they can effectively utilize Fortinet solutions.Who We Are Looking for:We are seeking insightful, inclusive connector to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization.Must have minimum 7 years experience in pre-sales along with degree in computer engineering or equivalent Excellent Communication and Presentation Skills: Must be able to deliver presentations to CXO's, Partners etc.Must be able to interface seamlessly between Sales and Presales team/Customers/Partners: Requires good Technical, Presentation and PR skills.Excellent Hands-on experience on AWS, Azure, GCP and OCI is a must. Public Cloud Certifications would be preferred.Must have working experience on IACs like TerraformMust have experience developing Cloud Security Solutions/Architectures for born-in-cloud customers as well as customers who are migrating/extending their on-premises Infra to cloud.Must have exposure to DevSecOps along with associated tools like CI/CD Pipepline(s), GitHub etc.Knowledge of programming would be preferred.Excellent Hands-on experience with deploying at least NGFW, WAF, CASB, CSPM, App Delivery Controllers in the Public Cloud environment.Must have K8S/Container working experience.Must be able to deliver technical training to partners.Must be able to create use-cases basis the available solutions and the different type of existing/potential customers.

Job DescriptionAs a Advanced support Manager you will need to build and maintain long-term relationships with our customers, as well as providing guidance to a team of Technical Account Managers.This position requires both management skills to carry out day-2-day supervision of the team, as well as strong customer facing skills particular in the telco and large enterprise space when engaging with our customers.The position requires strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.For this position, you have to demonstrate experience in participating in the post-sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space.Key Responsibilities:Provide first level supervision to a team of Technical Account Managers managing workload, response, resolution and qualityMonitor and manage support queues and escalate issues as necessaryPerform case reviews and provide feedback to the team ensuring there is continuous improvementParticipate in customer conference calls or face to face customer meetings to discuss technical issues and ongoing projectsEnsure consistent delivery across the AS Enterprise teamBe flexible to work with the Advanced Service Enterprise Manager on higher priority task Improve productivity by highlighting deficiencies and recommending changes in methods, processes and tools.Manage customer escalations; follow up with customer satisfaction surveys.Highlight serious issues and bugs to engineering and escalation teams for resolution.Ensure SLA´s are honored and premium support accounts are managed properlyEnsure TAMs have the proper training, tools and environment according to business needsDevelop best practices deployment and troubleshooting documentationCreate technical documentation and bulletins to improve internal and external knowledge baseSkills and Attributes Requirements:Energized by making customers happy and successfulStrong troubleshooting and problem solving skillsTranslator between business, technical, and sales peopleExcellent organizational, analytical and negotiation skillsEffective communication and customer management skillsExcellent written and verbal communication skillsDriven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistenceAble to perform well in the face of tight deadlines and tough technical and organizational challengesSteadfast and calm in explosive situationsPrevious call centre experience, preferably supporting data networking products and/or security products is desirable.Previously worked in a technical support position with the telco and large enterprise space.Demonstrated leadership skillsEducational and Experience Requirements:Minimum of 7-9 years of experience in a high technical support/post-sales roleAt least 2+ years’ experience with direct customer interaction, preferably in a supervisory roleBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable