6 HEADSPIN JOBS

Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.Key Responsibilities:Track accounts to identify churn risk and work proactively to eliminate that risk.Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience. Work with customers to ensure deployment, onboarding, user adoption, retention and overall success.Impart technical leadership and direction on all aspects of HeadSpin’s products and services.Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering.Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers.Maintain and gain knowledge of the languages and technologies supported by HeadSpin.What are we looking for:Bachelor's Degree in Engineering or similar. You need to be experienced with developer products and platforms.Understanding of any or all of the following Python, Java, or JavaScript.Experience with using a CI/CD system.Experience with mobile app support.3+ years work experience in a software development role, or a customer-facing role such as technical customer success, account management, presales engineering or technical consultant role.Experience successfully managing customer engagements to completion and customer satisfaction and a proven record of professional customer service in a high growth environment.Maintain a positive, empathetic, and professional attitude toward customers at all times.Good understanding of technology and remote support and the ability to work after hours support.Excellent interpersonal communication and customer service skills.Ability to collaborate well with global support teams, engineering, sales, and other cross-functional teams in resolving customer and prospect reported issues.Ability to handle a fast-paced environment and challenging workload.Experience in or understanding of Web/Mobile app development & architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.Comfortable working in a Linux/Mac environment and using Rest APIs.Able and willing to travel as the job requires.

Who We AreHeadSpin is a unique developer platform that combines data science insights and globaldevice infrastructure to enable companies to perfect their digital experiences during theengineering cycle. HeadSpin platform is present in over 50 countries. Its data scienceplatform has an ability to assess over 130 performance KPIs, analyze root cause of the poorexperience issues and recommend solutions to address them. HeadSpin differentiatesitself from other testing solutions that only focus on functional or load testing. By usingHeadSpin, companies have enhanced their customer experience, reduced time to marketand optimized the cost of their digital applications.About the RoleThis is an entry level position where you will become Appium Pro certified and enjoybuilding web UIs. Love building and/or testing mobile UIs (preferably both Android andiOS). You have experience in digging into device internals via USB and building andevolving production-grade back-end services.What You'll Will LearnWrite automation code for mobile applications.Capture data and complete analysis on mobile applications.Create a dashboard with the data captured and provide it to the customers.Assist customers with automation where applicable.Understanding of iOS and Android applications and UI structure and building tooling to automate interactions.Deep knowledge of Appium and Appium Desktop internals working understanding of mobile frameworks like Espresso and XCTest.Developing/evolving production-grade web services and agents written in Python and Tornado.Being a member of a highly motivated team pushing all the boundaries in the mobile testing space.Maintain automation test framework to ensure continuous quality of productsMaintain existing testing codebasesCollaborate with software engineers and testers to develop rigorous test casesIdentify, record, document thoroughly, and track bugsEnsure quality of all code and products produced by the companyPerforms other duties as requiredWhat You NeedFresh college graduate with a focus on Engineering or Computer Science (BS inSoftware Engineering, Computer Science, or similar field)Programming skills in preferably in Python or any other language0-2 years hands-on experience in software development or SQACollaborative and enthusiastic about the role of testingStrong/In-depth/Good knowledge of at least one programming language(Python, Java)Strong/In-depth/Good skill set with MySQL or other databases, Linux/UnixenvironmentStrong/In-depth/Good verbal and written communication abilities andtroubleshooting skillsAbility to collaborate with engineers and content creatorsCreative, focused, results-oriented, self-motivated, problem solver

Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.Key Responsibilities:Track accounts to identify churn risk and work proactively to eliminate that risk.Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience. Work with customers to ensure deployment, onboarding, user adoption, retention and overall success.Impart technical leadership and direction on all aspects of HeadSpin’s products and services.Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering.Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers.Maintain and gain knowledge of the languages and technologies supported by HeadSpin.What are we looking for:Bachelor's Degree in Engineering or similar. You need to be experienced with developer products and platforms.Understanding of any or all of the following Python, Java, or JavaScript.Experience with using a CI/CD system.Experience with mobile app support.3+ years work experience in a software development role, or a customer-facing role such as technical customer success, account management, presales engineering or technical consultant role.Experience successfully managing customer engagements to completion and customer satisfaction and a proven record of professional customer service in a high growth environment.Maintain a positive, empathetic, and professional attitude toward customers at all times.Good understanding of technology and remote support and the ability to work after hours support.Excellent interpersonal communication and customer service skills.Ability to collaborate well with global support teams, engineering, sales, and other cross-functional teams in resolving customer and prospect reported issues.Ability to handle a fast-paced environment and challenging workload.Experience in or understanding of Web/Mobile app development & architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.Comfortable working in a Linux/Mac environment and using Rest APIs.Able and willing to travel as the job requires.

Who We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.About the RoleAs a Solutions and Offering Manager, you will be responsible for providing world class pre-sales management to our enterprise customers looking to drive flawless connected experiences across devices, networks and locations. You will be aligned to the enterprise account(s) to provide bid support, lead and manage product demos, answer requests for proposals and information, and be the subject matter expert for HeadSpin products and the solutions offered.What You’ll Do Own and drive Presales efforts of HeadSpin’s product offerings that can be pitched to multiple industry verticals across the US.Support the sales team to build use-cases with in-depth product and business knowledge across domains (Banking, Telecom, Retail, Gaming, Automotive etc.)You will collaborate with sales, development and technical teams to ensure proposed deals include technical solutions that accurately address customer needs.Responsible for driving RFI and RFP responses. Structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients.Articulate solutions through written submissions and presentations to customers.Proactively scope the solution required to address customer requirements, exceptions and business needs.You will drive product demos, and tailor presentations according to customers’ expectations.Maintain thorough knowledge of the HeadSpin’s products and service offerings and methodologies.Create and confidently deliver technical presentations internally and externally.Assist customers with use cases around HeadSpin Remote Control, Test Automation and DevOps Workflow, Performance Management, Continuous UX Monitoring, etc.What You Need Bachelor's Degree in Computer Science or related field with 2-3 years of professional experience, preferably in management consulting/GSI, professional services organization of a SaaS provider or IT organization of a global company undergoing digital transformation.MBA preferred.A great collaborator: someone who can work with colleagues from enterprise sales and engineering organizations and instill confidence in senior client stakeholders.Strong client stakeholder management and presentation skills.Excellent communication, critical thinking, analytical skills.Previous work experience with mobile applications and/or testing solutions (QA) a plus.

Who We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.About the RoleAs an SEO (Search Engine Optimization) executive, you will be responsible for improving the website's visibility and search engine ranking, analyzing and optimizing the content, and website performance to make it more attractive to search engines and increase its relevance to specific keywords and search queries.What You’ll Do ? Conducting keyword research and analysis to identify relevant and high-value search terms that will drive traffic to the website.? Analyzing the website/URL structure, content, and performance to identify areas for optimization.? Implementing SEO strategies, including on-page and off-page optimization, link building, and technical SEO.? Monitoring and analyzing website traffic and performance data to track progress and identify areas for further optimization.? Staying up-to-date with the latest SEO trends, Google algorithm updates, and best practices.? Conducting regular site audits to identify technical issues that may be affecting SEO performance.? Communicating SEO performance and recommendations within the team.? Providing ideas for updating outdated content.? Technical content publishing- participating in testing-related technical platforms, including but not limited to blog republishing platforms, testing forums, and testing communities for backlinking.What You've Done BeforeIn your previous role as an SEO Executive, you've executed SEO initiatives to improve your website's visibility and organic traffic. When focusing on on-page strategies, you conducted extensive keyword research through tools like Google Keyword Planner and SEMrush, identifying the relevant keywords for the business. To enhance user experience, you optimized meta tags, headings, and images and ensured keyword density and alignment within content. Implementing schema markup, interlinking, and refining site structure improved indexing and search engine visibility. Shifting to off-page efforts, you orchestrated successful link-building campaigns, reaching out to authoritative websites in your industry. You conducted thorough competitor backlink research to identify valuable linking opportunities. You were engaging in social bookmarking guest posting. You've done technical content publishing, like forum participation and strategic blog republishing. You nurtured a diverse backlink portfolio. Additionally, you used third-party multimedia platforms for image and video sharing, engaging wider audiences. You executed successful email outreach campaigns for backlinks and published educational PDFs and whitepapers to secure high-quality backlinks from relevant domains. By combining these strategies, you consistently boosted your website's domain authority (DA) and overall SEO performance.What You’ll Need? Bachelor's degree in any stream.? 2-4 years of proven experience (preferred - B2B SaaS) as an SEO Executive or a similar role.? In-depth knowledge of search engine optimization techniques, including link building, contentmarketing, and social media engagement.? Proficiency in using SEO tools and analytics platforms, such as Google Analytics, SEMrush, Moz,Ahrefs, or similar tools.? Strong understanding of search engine algorithms, ranking factors, and SEO best practices.? Strong communication and interpersonal skills, with the ability to collaborate effectively withcross-functional teams.

Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.About the RoleThe right candidate for this position will have a demonstrated history of directing and managing customers and proven success in selling software and services, preferably in the B2B SaaS spectrum. The ability to work independently in a rapidly growing environment is important. Value-based consultative sales approach shall be a major advantage. The candidate is a strategic thinker; and understands how operational activities are vital in supporting the overall strategy of the businessWhat You’ll Do Generate, build, and broaden mid-market and enterprise client base in the Middle East and Indian region. Actively manage the pipeline and develop a strategy for long-term sustained growth and success.Work closely with Solutions, Pre-Sales Engineering, and Customer Success teams to identify and improve cross-functional efforts for Up-Sell and Cross-Sell.Lead, manage, and grow business pipelines independently with minimal supervision. Serve as the main link of communication between Enterprise Accounts and the company’s leadership and key stakeholders.Play an integral part in generating new sales that will turn into long-lasting relationships.Address and resolve any challenges/hurdles/issues faced by customers and deal with complaints to maintain trust.Ensure that the correct products and services are delivered to the customers in a timely manner. What You Need Have an experience of 3+ years in the field. Proven track record and experience in consultative sales, strategic planning & and solutions, and relationship management.Must be target-oriented.Mandatory proven experience in B2B SAAS domain handling Enterprise and Key Accounts.Technical and consultative selling skills and capability and understanding of the competitive landscape.Experience in handling enterprise accounts with multiple stakeholders.Proficiency in handling CRM software and other relevant tools. Demonstrated ability to multitask and manage multiple client relationships simultaneously. What You’ve Done BeforeAs an accomplished Account exec. in the SaaS and software testing industry, you have consistently excelled in managing technical & and non-technical client relationships and driving customer satisfaction. Your track record includes successfully leading, onboarding, and implementing processes for clients onto SaaS platforms and software products, ensuring seamless adoption and user satisfaction. You have provided expert sales consultation and support to clients and delivered effective solutions. Through conducting online consultations, you have empowered clients to fully understand platform features for optimal results. Your ability to collaborate effectively with cross-functional teams, including support, engineering, and product management, has enabled you to advocate for clients and facilitate prompt issue resolution. You have a proven track record of identifying upselling and cross-selling opportunities based on clients' evolving needs, thereby contributing to revenue growth.