205 IGT SOLUTIONS JOBS

IGT is hiring for the role of Process Associate.Contact Person: Shreya CarenDate: Every week Monday to Friday (Walk-in)Time: 9:00 AM – 3:00 PM ISTVenue: IGT Solutions Pvt. Ltd. MSR North Building, 4th Floor, Next toManayata Tech Park, Nagavara,Bangalore Karnataka 560045 Primary Job Responsibility:Understands the various computer screens and how to utilize them effectivelyInterfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staffAttends assigned training sessions for further improvement in client and customer satisfaction, client information and job performanceAdheres to all company and specific Contact Center policies and proceduresCompletes any work as assigned by ManagementEligibility:6 months BPO or Travel experienceBachelor's Degree or UndergraduateExcellent Written and spoken communication, business technical writingComputer Skills ability/experience using computer applicationsWilling to work in a contact center environment with 24/7 rotational shifts (including night shifts)Open to work in a blended environment(Voice) Interested candidates can share their resumes on shreya.jathanna@igtsolutions.com or can contact on the below: 8527900756

Greetings from IGT Solutions !!I am writing to inform you about the opportunity for the position of Process Associate at IGT Solutions. Below is the brief :-About IGT Solutions:IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys, providing services to 85 renowned customers worldwide. Established in 1998, IGT operates in 30 delivery centers across various countries, employing over 25,000 customer experience and technology specialists. Contact Person: Nimisha Arora Date: Every week Monday to Friday. Time: 9:00 AM 3:00 PM IST Venue: Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur Responsibilities:Handling the customer queries over inbound calls.Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with the customer accounts through open and interactive communicationAbility to work in a 24/7 environment in the blended process.Required candidate profileGrad fresher or experienced can applyComfortable in both English and Hindi languageAble to hold up the conversation Note Carry a hard copy of your resume. Mention "Nimisha Arora" on resume.Why Work at IGT Solutions:At IGT Solutions, we offer a competitive salary and an industry-leading benefits package. As a people-first company, we prioritize diversity, wellness, and engagement. Our global team members collaborate, learn, and grow together, fostering a rich cultural exchange. By joining us, you'll contribute to enhancing our clients' customer experiences while enjoying opportunities for personal and professional development.

Roles and Responsibilities - Urgent requirement for the position of Manager QualityRoles & responsibilities-Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned ProcessesShould have time and people management skillsQuality Activities - Documentation for Transaction MonitoringKeeping Track on Process TrendsAnalyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and MotivationalDip check compliance - Weekly basisCalibration compliance - Weekly basisWeekly and Monthly reports - Weekly and Monthly basisIdentify bottom Quartile and steps to improve them.Analyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and Motivational approachDesired Candidate ProfileWell versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Organized and Methodical, Target and deadline driven.Knowledge of all QC Tools like Pareto, Six Sigma etc.

About Us:IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.We have and Immediate Opening for Manager - Operations Cards Experience Must have. JOB DETAILS: Location- Gurgaon KNOWLEDGE ABOUT Credit CardsJOB RESPONSIBILITIES:Responsible to manage headcount of 80-120 FTE's and counterparts Ensure team meets and exceed Stipulated Timelines and Service level Agreements. Quality/AHT/Sales/CSAT Metrics - Ensure timely download of process updates/product guidelines. Manage Attrition and plan career mapping for agents. Manage daily activities for the client servicing team Manage daily operations to ensure smooth function Coordinate with support functions Front-line people management Provide feedback and suggestion to the team for improvement Lead and coach the associates and Team Leads on process knowledge and Team Management Initiative, independent, and customer focused KNOWLEDGE, SKILLS, OTHER ABILITIES: Preferred Credit Cards knowledge.Experience in Team HandlingGraduate in any stream Excellent written and verbal communication skills in English Ability to work in flexible working hours .

Designation: Manager / Sr. Manager-FPnALocation: Gurgaon Responsibilities:Financial Planning and Forecasting: Preparation of Annual Budgets and Roll-over ForecastsFinancial Reporting and Analysis: Financial reporting to stakeholders including reporting for different legal entities and lines of business. MIS Reporting periodic reporting and review of financial trends by providing variance analysis of actual expenses with respect to the budgeted and forecast figuresKPI reporting and Dashboards: Developing Monthly Business Performance scorecards, dashboards and metrics.Month End Closing and Accounting Controls: Monthly closing and finalization of financial statement for all Entities. Establishing checkpoints for accruals accounting and internal controls to ensure that the firm's accounting policies and practices are followedCost Modelling: Developing expense models using assumptions and scenarios for financial decision making and establishing controls in the business process re-engineering. Tracking , Monitoring &Controlling of all Expenses (Opex/ Capex)SAP Full knowledge & experience on FICO ModuleProject Profitability - Review project profitability for the company in line with budgets. Weekly and Monthly review of key performance indicators viz. utilization pipeline, cash collections, expenses.Financial Modelling: Preparing financial models to present business implication and decision support for the leadership. Preparation of Project Reports, Business Plans, Financial Projections, Cash Flows, P&L, Ratio analysis, NPV/IRR/Pay Back Charts.Introduce industry benchmarks and develop reporting on the company's performance compared to benchmarksLiaison with Internal auditors to ensure review and implementation of recommendations.Responsible for effective and efficient use of systems About IGT: IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 90+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 26 centres in 15 countries, with 26,000 plus CX and Technology experts from 30+ nationalities It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

10 years of experience in BPO Operations at a leadership level, Corporate Travel Operations PreferredShould have deep knowledge and understanding of the Travel market, Competition & Market trends in BPOGraduation in any disciplineLean, Six sigma Green Belt / black belt trained / certified (preferred)Proven ability to build, manage and foster a team-oriented environment.Have an ability to understand Staffing adherence and Schedule AdherenceProven ability to work creatively and analytically in a problem-solving environment.Deep desire and passion to work in service/Sales environment.Excellent communication (written and verbal) and interpersonal skills.Min. 2 Yrs. of experience in a Manager Operations role, managing International Travel preferred account for Voice / Back office OpsSalary - Till 12 LPA

Job Title: Senior Manager Pricing Job Description:Summary:As a Senior Manager Pricing, you will play a crucial role in developing and implementing pricing strategies to maximize profitability and support overall business objectives. You will be responsible for analyzing market trends, competitor pricing, and cost structures to make informed pricing decisions. The Pricing Manager will collaborate with cross-functional teams to ensure alignment with sales, marketing, and product strategies.Key Responsibilities:Develop and implement pricing strategies that align with overall business goals and objectives.Analyze market conditions, competitor pricing, and customer behavior to identify opportunities for pricing optimization.Preparation of all financials for the new opportunities for management review and approvals such as Project P&L. Cash flow, NPV, IRR and Payback period.Stay abreast of industry trends and economic factors that may impact pricing decisions.Financial analysis of existing processes for exploring areas for cost reduction and efficiency for improving profitability.Conduct comprehensive pricing analysis using relevant data and market research.Utilize pricing models to simulate and evaluate the impact of different pricing scenarios.Monitor and analyze sales data to assess the effectiveness of pricing strategies.Conduct regular competitive analysis to understand pricing trends in the market.Evaluate competitor pricing strategies and recommend adjustments to maintain a competitive edge.Pricing of BPO deals and preparing commercial proposals for client submissions and RFP response.Identify market opportunities and threats to inform pricing decisions.Work closely with sales, marketing, finance, and product teams to ensure pricing strategies align with overall business objectives.Collaborate with product managers to integrate pricing considerations into product development and lifecycle management.Set and adjust prices based on market conditions, cost factors, and strategic objectives.Monitor and manage the implementation of pricing changes, ensuring accurate and timely execution.Develop and maintain pricing policies and guidelines.Support sales teams in pricing negotiations with customers and partners.Develop and maintain pricing structures for contracts, bids, and long-term agreements.Qualifications:Bachelor's degree in business, finance, economics, or a related field. Master's degree is a plus.Proven experience in pricing management, preferably in a similar industry.Strong analytical and quantitative skills, with proficiency in using pricing models and tools.Excellent communication and interpersonal skills for effective collaboration.Knowledge of market research and competitive analysis techniques.Ability to work in a fast-paced environment and adapt to changing market conditions.Familiarity with pricing software and tools is advantageous.Note:The above job description is a general overview and may be subject to change based on the needs of the organization.IGT is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to fostering a diverse and inclusive workplace

Position: General Manager Operations (Banking / Cards Domain) Overview:IGT Solutions is seeking a General Manager Operations (BPO) to oversee and manage the company’s CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in banking/cards operations, a strategic mindset, and a strong track record of achieving operational excellence and will be responsible for ensuring the overall efficiency, profitability, and growth of the organization, while developing and implementing effective operational strategies and processes. Responsibilities:You will be responsible for overseeing and managing the overall operations of our banking/cards process.Develop and implement operational strategies and processes that align with the organization’s goals and objectives for BPO operations, ensuring that they are efficient, effective, and meet client needs. Drive Continuous improvements and innovations to enhance quality, CSATCollaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visitsMeet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice BusinessEnd to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clientsPosition IGT Solutions as a major player in the customer services.Monitor and evaluate key performance indicators, with a strong emphasis on P&L and EBITDA, making necessary adjustments to improve efficiency and profitability.Oversee the daily operations of the company, ensuring that all departments are working effectively and efficiently.Develop and maintain effective relationships with clients, suppliers, and stakeholders to ensure the smooth flow of operations.Monitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.Identify and mitigate risks that may negatively impact the organization’s operations.Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.Collaborate with other members of the executive team to develop and implement overall company strategies.Ensure compliance with all regulatory requirements and standards.Identify opportunities for growth and expansion and develop plans to capitalize on them. Requirements:Bachelor’s degree in business, operations management, or a related field; a master’s degree is preferred.Overall 15+ years of experience with 10+ years of senior leadership experience in operations within the banking/cards industry.In-depth knowledge of (banking/cards) operations, regulations, and industry best practicesDemonstrated ability to develop and implement effective operational strategies and processes.Strong leadership and management skills, with the ability to lead and inspire teams.Excellent communication, interpersonal, and negotiation skills.Strong analytical and problem-solving skills.Ability to work under pressure, handle multiple tasks, and meet deadlines.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Position : Travel Consultant | GDS | WFO Location : PuneProfile Summary:IGT is looking for Travel Consultant. She/he will handle customer service inquiries and problems associated with the servicing of company’s client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional servicePrimary Job Responsibility:Provide exceptional traveler care and customer service to customers through Voice Process.Accurately complete end to end travel requirements both international and domestic travel arrangements for flight booking requests for ticketing, fares, routing and post booking queriesIncumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)Open to work in flexible shift environment, roster off, weekend working, public holidays and festivalsCo-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLAHandle calls, emails, Chats simultaneously in order to deliver a smooth customer experienceFocus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement processExpect to work on GDS tools. Ensure latest updated policies, procedures, desk Instructions are read & compliedExcellent Customer service and communication skills (Both Written and Verbal)Service online requests for clients where online requests are decentralized through the offline servicing teamProviding consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policiesMaximize the benefits of desktop applications and telephony to deliver a superior experienceResearch and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel ConsultantsDeliver expectations against individual and shared team key performance indicatorsComply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order takerEnsure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation processAdheres to all company and specific Contact Center policies and proceduresEducation and Essential Experience:1-5 year of Travel experience with Dual GDS experienceShould be well versed working on more than 1 GDS. Sabre, Galileo & Amadeus will be preferred.Bachelor's Degree or Undergraduate dropouts.Diploma/ Degree in travel & tourism would be added advantageExcellent Written and spoken communication, business technical writingComputer Skills – ability/experience using computer applicationsOpen to work in flexible shift environment, roster off, weekend working, public holidays and festivalsOpen to work in a blended environment (Voice &Chat/Email). Must have experience in handling client through Chat/emails.Graduate from Aviation or AirlineStrong Communication Skills.Interview Address : Vatika Business Centre Pvt LtdPanchshil Tech Park One, Tower C, 5th Floor Nagar Road, Yerwada, Don Bosco High School Pune 411006Budget 3.5 LPA to 4.8 LPAIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non- discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Title: General Manager, Process Excellence (Master Black Belt)Location: GurgaonJob Summary:As the General Manager of Business Excellence (Six Sigma) for our Business Process Outsourcing (BPO) division in Gurgaon, you will be responsible for driving continuous improvement initiatives, implementing Six Sigma methodologies, and ensuring operational excellence across various business processes. You will play a key role in optimizing efficiency, enhancing quality, and delivering superior customer satisfaction.Key Responsibilities:Strategic Leadership:Develop and implement a comprehensive Business Excellence strategy aligned with the overall business goals.Provide leadership and direction to cross-functional teams to drive a culture of continuous improvement.Six Sigma Implementation: Lead the deployment of Six Sigma methodologies to identify and eliminate process inefficiencies, defects, and variations.Drive DMAIC (Define, Measure, Analyze, Improve, Control) methodology to improve operational processes.Performance Metrics:Establish and monitor key performance indicators (KPIs) to measure and report on the effectiveness of process improvements.Regularly analyze performance data to identify trends, root causes, and areas for improvement.Cross-functional Collaboration:Collaborate with various departments to understand business processes, identify pain points, and develop improvement plans.Foster a collaborative environment to ensure successful implementation of process enhancements. Quality Assurance:Oversee the development and maintenance of robust quality assurance processes.Implement best practices to ensure consistent and high-quality service delivery. Customer Satisfaction:Drive initiatives to enhance customer satisfaction by improving service delivery processes.Monitor customer feedback and implement improvements based on insights gained.Qualifications and Experience:Bachelor's degree in Business, Engineering, or a related field. Master's degree is a plus.Certified Master Black Belt is mandatory requirement.Proven experience in leading Six Sigma initiatives within the BPO industry.Strong leadership and people management skills.Excellent communication and interpersonal skills.Experience in change management and driving a culture of continuous improvement.If you are a results-oriented leader with a passion for driving operational excellence through Six Sigma methodologies, we invite you to apply for this challenging and rewarding opportunity.This job description is an overview of the responsibilities and qualifications required for the role. Specific responsibilities may evolve based on the dynamic nature of the organizational needs.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.Job description:Roles and Responsibilities - Urgent requirement for the position of Manager QualityRoles & responsibilities-Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned ProcessesShould have time and people management skillsQuality Activities - Documentation for Transaction MonitoringKeeping Track on Process TrendsAnalyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and MotivationalDip check compliance - Weekly basisCalibration compliance - Weekly basisWeekly and Monthly reports - Weekly and Monthly basisIdentify bottom Quartile and steps to improve them.Analyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and Motivational approachDesired Candidate ProfileWell versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Organized and Methodical, Target and deadline driven.Knowledge of all QC Tools like Pareto, Six Sigma etc.

We have an immediate openings for Product Trainer |BPO| Credit Card DomainJob Location : GurgaonInterested candidates share the resumes:sameer.gandhi@igtsolutions.com JOB RESPONSIBILITIES:Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires & Production StaffKNOWLEDGE, SKILLS, OTHER ABILITIES-Very Strong written and verbal communication skills (English)Customer/ Client Handling SkillsAbility to work during all shiftsExperience in any product/process/soft skill/up-skilling training1- 5 years of experience in Training (line trainer experience can also be considered )CTC - 4.50 LPA

Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires & Production StaffKNOWLEDGE, SKILLS, OTHER ABILITIES-Very Strong written and verbal communication skills (English)Customer/ Client Handling SkillsAbility to work during all shiftsExperience in any product/process/soft skill/up-skilling training1- 5 years of experience in Training (line trainer experience can also be considered )

Hi Connections!!Spread a word!!IGT is #hiring for the role of #processassociate.Eligibility:Experience required- 0-4 yearsQualification- Graduate or Undergraduate freshers and experienced both can apply.Excellent communication skillsContact Person: Bhanu ShreeDate: Every week Monday to Friday (Walk-in) Time: 9:00 AM – 3:00 PM ISTVenue: Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: SikanderpurVasuda Dagar Prashast Bhatnagar Sonika Nagpal Jaisika Bhardwaj Nimisha Arora Sameer Gandhi Riya Arora Sonam Singh Himanshi BairwaInterested candidates can share their resumes on Bhanu.2@igtsolutions.com#customerservice #customersupport #customercare #domesticprocess #domesticvoiceprocess #voiceprocess #voicesupport #voice #internationalvoiceprocess #blendedprocess #immediatehiring #walkin #interviews #Hiring #jobs #openings #currentopenings , #fresherjobs #internationalvoiceprocess #internationalprocess #blendedprocess #opportunity

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.Job Responsibilities (Manager WFM (RTA)) -Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and ReportingTo co ordinate with operations and various departments on a regular basisDaily Monitor all required KPIs effectively to ensure they meet their targetsEffectively manage outage scenariosManage ad-hoc requirements from Ops & any other functionsDiscuss daily / weekly performance with stakeholdersOutlier management for all efficiency parametersAnalysis Strong Analytical skillsShould be able to handle & achieve the departmental requirementsExperience in any WFM tools IEX, Avaya, Variant, Blue PumpkinMaintain data integrityOwn the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, ReportingCapacity planning, Forecasting and Scheduling & Accurate and Timely reportingAccurate and Timely reportingClient Management Internal and ExternalAbility to work on data and generate various types dashboards, reports/ad-hoc reportsMeeting client requirements within TAT and with accuracyAbility to handle high level data analysis and dataShould contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ RevenueRequired Candidate profileShould have knowledge of WFM - Planning, Scheduling, Forecasting, And ReportingGood communication skills (Role requires interaction with Sr. Leadership and customers)Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reportsKnowledge of IEX preferableShould have exposure to standard WFM toolsShould be sound in his knowledge of IEXShould be able to think on the feet to make decisions related to steps which would impact businessCandidate should be ready to work in a 24*7 and rotational shift environmentExcellent communication.Designated as Manager (or) equal to itShould be from a BPO Background WFM verticalPerks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groundsCompany Profile : https://www.igtsolutions.com/overview/Location: PuneShifts: RotationalSalary Till 12LPAExperience - 8+ yearsPlease share your resume on sameer.gandhi@igtsolutions.com

Position: Process Associate - Premium Travel Corporate Account B2B Customer ServiceLocation: Infotech Centre, Old Delhi Road, IDPL Twp, Sec - 22A, Gurgaon, Haryana, 122016Job Description:· Answer incoming calls and emails from clients traveling or interested in purchasing/researching travel by following standard scripts and procedures.· Greet and converse with clients in a courteous, friendly and professional manner.· Effectively turn client inquiries into sales· Utilize appropriate selling techniques to meet revenue and close rate goals.· Research travel rates, destinations, options and packages for customers· Read provided scripts verbatim while maintaining sales and quality standards.· Accurately answer general travel and site related questions.· Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.· Both side cabs· Promote and sell client products or services.· Solicit sale of new or additional client services.· Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with international premium B2B travel account.· Meet or exceed quality standards.· Fresher/ Experience of • Voice • Email • Chat • Back Office Management· Open to Work 24*7Office Address - Tower C, 5th Floor, Vatika Business Center Pvt. Ltd., Panchshil Tech Park One, Nagar Road, Yerwada, Beside Don Bosco High School, Pune, 411006Working Hours:? 24 x 7 Shift? 9 hours shift with 1 hour break. Work From OfficeWorking Days:? 5 Days working in a week (2 Rotational Off Days)Benefits:? Attractive salary? Rewards & Recognition (Awards & Gifts)It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

About the Organization - IGT Solutions Pvt LtdIGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide.IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels.IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.Exciting Opportunity- IGT Solutions Hiring for Blackbelt Process Excellence (BPO/Contact Center/KPO/Travel) role || Gurgaon Location Role : Manager/Sr Manager- Black Belt – Lean Six Sigma, Process Excellence (BPO/Contact Center/KPO)Reporting to - Vice President Global CX TransformationLocation – Gurgaon, India (work from office)Work timings – 24x7 (US shifts) Job Description, Desired experience and skillsIdentify and scope key process improvement opportunities within Travel domain Customer Service / BPO Operations – Voice, Chat, Back-office.Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound voice, outbound voice, chat, digital, social and back-office Processes).Preference to candidates who have supported, Travel, e-commerce, customer service processes in Process Excellence capacityStrong understanding of contact centres and multi-service channelsLean/ Six Sigma Black Belt Certification through a recognized, national organizationWork closely with business leadership to implement and deliver process improvements within Customer Operation verticals to improve metrics, KPIs, process excellence, continuous improvement and digital automationLead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS and Value Stream Management).Strong problem-solving, analytical and quantitative skillsDemonstrated ability to guide and manage business change and transformation projectsAbility to analyse qualitative and quantitative data and identifies opportunities for improvement of processes and customer experiences.Ability to verify and document current processes as part of gap and root cause analysis, identify gaps which impact business outcomes and CX metrics.Able to work within a team however be self-sufficient as an individual contributor in driving change within complex matrix working environments.Comfortable managing work that combines the use of data analysis, and business process improvement, with service design thinking.Knowledge and experience in understanding and identifying process gaps and opportunities for RPA and digital automation deploymentAbility to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.Enhance process capability from the current base-line of key metrics through process improvement methodologiesAnalyze current operations to identify new project opportunities with financial and operational benefits. Determine key drivers to meet the business objectives.Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned verticalActive participation in WBR/MBR/QBRs with internal stakeholder & clientsRepresent Process Excellence during client / internal review calls and present analysis/ insights/solutions/improvementsManages Client expectations and ensures Client satisfaction.Conduct diagnostic studies on the key business processes and implement a Process excellence framework in line with the business objectivesExperience / knowledge in RPA, automation and digital operations preferredPresent project analysis and findings to senior leadership to share insights, obtain approvals, and other requirementsStrong knowledge and experience in Process Improvement Techniques/Certification Black Belt in Lean, Six Sigma and Digital transformationCapability to conduct workshops on Process Excellence Tools TechniquesExperience in preparing Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business insights with recommendationsMust be able to prioritize multiple projects, perform complex tasks, organize and follow through consistently and work under pressure to meet deadlines in a fast-paced environmentChange leadership experience: willing to take risks, challenge the status quo and work under ambiguous circumstances Qualification, Experience required:Bachelor’s/Master’s degree in any discipline from a reputed and recognized universityCertified Black Belt in Lean and Six Sigma from a reputed certifying body, with an outlook to automate, digitize and simplify processes12+ years working experience, 5 years + experience in Process Excellence and Quality function10+ years working experience in BPO/KPO/Contact Center/Travel VerticalExcellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.Application experience and skill (MS Excel, Visio, PowerPoint, Word; MINITAB, or other analysis tools)Exposure to Data analytics tools such as Power BI or other equivalentProficient in using Microsoft Office applications, especially Microsoft Excel and PowerPointIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

We are seeking a highly skilled and experienced Saber IX Architect to join our team. As a Saber IX Architect, you will be responsible for designing, implementing, and maintaining the Saber IX architecture for our organization. You will work closely with cross-functional teams to ensure the successful integration of Saber IX into our existing systems and infrastructure. Responsibilities: 1. Design and develop the Saber IX architecture, ensuring scalability, reliability, and performance.2. Collaborate with stakeholders to understand business requirements and translate them into technical specifications.3. Lead the implementation and deployment of Saber IX, ensuring adherence to best practices and industry standards.4. Conduct regular system audits to identify areas for improvement and optimize the Saber IX architecture.5. Troubleshoot and resolve any issues or challenges related to the Saber IX architecture.6. Collaborate with cross-functional teams, including developers, engineers, and project managers, to ensure seamless integration of Saber IX.7. Stay up-to-date with the latest trends and advancements in Saber IX technology and recommend innovative solutions to enhance our systems.8. Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and growth. Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.2. Proven experience as a Saber IX Architect or a similar role, with a strong understanding of Saber IX principles and best practices.3. In-depth knowledge of Saber IX components, including Saber IX Core, Saber IX Studio, and Saber IX Server.4. Proficiency in programming languages such as Java, C++, or Python.5. Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.6. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.7. Experience with cloud-based architectures and technologies, such as AWS or Azure, is a plus.8. Certification in Saber IX architecture or related technologies is highly desirable. If you are a highly motivated and skilled Saber IX Architect looking for an exciting opportunity to contribute to the success of our organization, we would love to hear from you. Please submit your resume and portfolio showcasing your previous Saber IX projects.

Position: General Manager - Admin Location: GurgaonEmployment type: Permanent Job type: Full timeIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.Job Responsibility:Oversee the daily operations of the administrative department, including facilities management, office supplies procurement, and vendor management.Develop and implement administrative policies, procedures, and systems to streamline processes and enhance operational efficiency.Manage office budgets, expenses, and financial transactions. Monitor expenditures and identify cost-saving opportunities.Supervise administrative staff, including administrative assistants, receptionists, and office support personnel. Provide leadership, guidance, and performance feedback to ensure high performance and productivity.Coordinate office logistics for meetings, conferences, and events. Arrange catering, audiovisual equipment, and other resources as needed.Ensure compliance with health and safety regulations, building codes, and workplace standards. Implement measures to maintain a safe and healthy work environment for employees.Oversee facilities maintenance and repairs, including office equipment, furniture, and infrastructure. Liaise with external vendors and service providers to address maintenance issues promptly.Manage office space planning and utilization. Coordinate office moves, renovations, and expansions as necessary.Serve as the primary point of contact for administrative inquiries and requests from employees, management, and external stakeholders.Develop and maintain effective communication channels within the organization. Facilitate interdepartmental collaboration and information sharing.Handle sensitive and confidential information with discretion and confidentiality. Ensure compliance with data protection and privacy regulations.Stay updated on industry trends, best practices, and regulatory changes related to administrative management. Recommend and implement improvements to enhance organizational effectiveness. QualificationsBachelor's degree in business administration, management, or a related field. Minimum of 15 + years of experience in administrative management or related roles, with demonstrated leadership and supervisory experience.Strong organizational skills and attention to detail. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.Excellent communication and interpersonal skills. Ability to interact effectively with employees at all levels of the organization.Proven problem-solving abilities and a proactive approach to addressing challenges. Ability to make sound decisions under pressure.Knowledge of office management software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and facility management systems.Experience with budget management, financial analysis, and reporting.Familiarity with health and safety regulations, compliance standards, and best practices in workplace administration.Ability to lead and motivate a diverse team of administrative professionals. Strong coaching and mentoring abilities.Professionalism, integrity, and discretion in handling confidential information and sensitive situations.Flexibility to adapt to changing priorities and work schedules. Willingness to work occasional evenings or weekends as needed.Commitment to fostering a positive work environment and promoting a culture of collaboration, excellence, and continuous improvement.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Description Position: Manager/Sr Manager - M&A (Corporate Development)Location: Mumbai / Gurgaon / Bangalore (Remote)Profile SummaryIGT Solutions is looking for a Manager/Senior Manager - M&A (Corporate Development) to execute fast-moving M&A projects aligned to IGT vision and strategy for inorganic growth. The successful candidate should have extensive deal experience with a track record of running deal teams.Manager/Sr Manager Mergers & Acquisitions will develop, coordinate, and implement plans designed to capture new opportunities for M&A. As the Director of Mergers & Acquisitions, you will be responsible for sourcing of deals, and manage all day-to-day aspects of Corporate Development. An ideal candidate for this role is someone who has the ability to work a flexible schedule, as necessary.Primary Job ResponsibilityManage all stages of the M&A transaction, including industry research, sourcing of deals, due diligence, analysis, valuation, legal documentation and closingShould have extensive experience in deal identification, sourcing, evaluation, due diligence, documentation and closing inorganic opportunities, directly working on international end-to-end M&A of both private and public company nature, irrespective of sizeBuild financial models, forecasts, and conduct valuation analysis through a thorough understanding of the industry and company financial statementsSupport transaction execution across the M&A lifecycle including strategic and market research, deal sourcing, pipeline development, Founder/Shareholder/C-level outreach, Due Diligence, Shareholder Agreements, Closing and Business IntegrationDevelop a deal pipeline by conducting industry research and cultivating new relationships with bankers, Private Equity (PE) and other industry playersStrong financial modeling skills including comparable company deal multiples, DCF, and other ROI and PE evaluation methodologiesIndependently run quantitative and qualitative analyses to support decision-making on strategic criteriaExceptional technical and soft skills suited to a Front Office Investment Banking profileHigh execution orientation, able to handle multiple projects and priorities and work in an ambiguous environmentExcellent storyboarding, presentation and communication skills. Adept at creating professional pitch decks, deal presentations and Information MemorandumsGood at stakeholder management (at the Founder / C-level)Experience of M&A in the US will be a plusExperience with deal related fundraising will be a plusIndustry: Familiarity with the Outsourcing industry is a must (Digital CX, Content Moderation AI Services or Data Annotation). Understanding of Gaming, Financial Crime, Analytics and other High Growth Tech verticals will be a plusAffinity for current market events, critical issues, and relevant newsFamiliarity with key bulge-bracket and mid-market banks in the Outsourcing or TMT space. Candidates who come in with existing/pre-developed banking networks will be preferred, especially in the USWork closely with the senior leadership team to address the most pressing questions facing the companyEducation and Essential ExperienceMinimum 5+ years of experience in Investment Banking, Private Equity, Venture Capital or in the Corporate Development / M&A function of multi-geo BPM companiesBanks: TMT Investment Banking divisions of large and mid-market investment banksEducation: MBA from a top-tier institution in the US, Singapore, UK, India or a CFA level II holderExcellent communication and networking skillsProven proficiency in Microsoft Office products, especially Microsoft Excel, PowerPoint. Google Suite is a plusWillingness to travel overseas at a short noticeKey EnablersAbility to motivate and inspire collaborative teams towards a common objective, including teams involving higher hierarchiesInnovative and able to foresee market conditionsPersuasive with details and factsAbility to work without explicit directions in a proactive manner suited to the organization’s objectivesConfident, flexible with the ability to work in a fast-paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promiseIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

If you have an interest in travel and hospitality, want to learn the know-how & way around of it and want to associate yourself with one of the finest travel boutiques of the country, here’s your chance to apply for the role below and join us in this journey ahead of ‘exceptional customer experience’!We’re on a lookout for people who are trained and certified on SABRE travel tool (certified on GDS/ Amadeus) who can help partner with and lead the customer service profile for one of the leading international travel companies. So Why wait…Apply Now!!!We’re on a lookout for people who have · A Graduation degree or even undergraduate carrying a minimum of 6 months of experience with travel sales (Must Have Skill!!)· Have a flair and strong command over English language, written, verbal and comprehension, we need people to qualify on all parameters· Are inclined to kick start and continue their careers in the customer service domain as front line brand ambassadors to the customers providing redressal to their queries Join us in this journey if you· Are flexible and can adapt to a 24*7 rotational shift work environment· Willing to give all it takes for a continued 5 day work schedule with 2 rotational week offsWhat’s In it for you?· Our compensation and benefits are best in class in the industry · You stand a chance to earn monthly incentives too (Upto INR 15,000), if you’re the one to go above and beyond in your performance · Get a flavor of the world of travel and hospitality and the ways of working and stand a chance to get promoted and accelerate your growth to other avenues in the organization

Position: HR Governance Location: Gurgaon IGT is looking for HR Governance. This role will be responsible for driving Governances in TA team globally. This role requires work with stakeholders of various HR sub-functions e.g. Talent Acquisition, Payroll Operations and Vendor Management, Legal & Compliance, etc. to cater to their analytical needs.Periodic Reporting related to Governance, Risk & Governances in talent acquisition function globallyOffer Strategy and Consulting, Support and suggest improvements to the entire recruitment processExpert level knowledge in Success Factors, Vendor Management, Data Governance, Audit, MIS Reporting, Data Visualization, Analytics & ConsultingBuilding relevant HR dashboards / MIS to track effectiveness of HR processes.Lead Audit related meetings and ensure 100% complianceTo create Executive summary and Workforce data sets like Headcount, Attrition, Turnover,Performance Review, Service Anniversaries, Hierarchy, Learning & Development, Vendor Management, Data Governance, and Payroll reports.Support and suggest improvements to the entire recruitment process.Track and analyze hiring data to identify trends, gap progress against goals with allocated budgets.· Conducting internal audits for vendor contract & making sure all mandatory steps / process are taken care in talent acquisition process· Implement and manage an effective Talent Acquisition Governance program· Provide Daily, Monthly ,Weekly and Quarterly HR Analysis and Reporting to Top Management of Organization· Develop and review company Talent Acquisition policies· Interact with TA Heads in different geographies and help in closure of gaps highlighted either in Internal OR External Audits· Launch various initiatives for the enhanced recruitment practices which are compliant as per IGT’s standards & law of land across geographies· Periodic audit of establishments, interview process, recruiter performance· Create and manage effective action plans in response to audit discoveries and Governance violations· Regularly audit company procedures, practices, and documents to identify possible weaknesses or risksEnsure all employees in TA team are educated on the latest regulations and processesGlobal Reporting Dashboard for all Delivery Centers including financials and Head countReleasing weekly MIS reports for hiring related activitiesRelevant Experience & Desired Education· Minimum 12+ years total experience & 8+ years of relevant experience in driving internal Audits, MIS Reporting, HR Analytics & Governance. Competencies RequiredHighest Level of Accuracy in numbers timelinessHighest Level of Confidentiality of the information and understanding of responsibilities.Conceptual analytical thinkingShould be hands -on/Individual contributor, should be a proactive communicator, easily build credibility and trust across a wide range of peopleComfortable having difficult discussions It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead- BPO Operations, you will be responsible for overseeing and managing the overall operations of our Travel process.Ensuring efficiency, effectiveness, and overall customer Satisfaction. Drive Continuous improvements and innovations to enhance quality, CSATMeet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice BusinessMonitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.Identify and mitigate risks that may negatively impact the organizations operations.Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.Collaborate with other members of the executive team to develop and implement overall company strategies.Ensure compliance with all regulatory requirements and standards.Requirements:Bachelors degree in business, operations management, or a related field; a masters degree is preferred.Overall 2 - 5 + years of experience with 1+ years of SME/ Team leading/People Management experience in operations within travel industry.In-depth knowledge of travel operations, regulations, and industry best practicesDemonstrated ability to develop and implement effective operational strategies and processes.Strong leadership and management skills, with the ability to lead and inspire teams.Excellent communication, interpersonal, and negotiation skills.Strong analytical and problem-solving skills.Ability to work under pressure, handle multiple tasks, and meet deadlinesMust have travel domain experienceGDS (Sabre) knowledge Must Interested candidates kindly send there resumes onswapnil.gupta@igtsolutions.com7042379178

Position: Subject Matter Expert SME (Banking / Cards Domain)Overview:IGT Solutions is seeking an SME -Operations (BPO) to oversee and manage the company's CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in banking/cards operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:Taking care of team in absence of TL.knowledge about Attrition, Shrinkage, AHTmanage the team.knowledge about the credit card , solve the issue of related to the credit cards.good communicationInterested candidates kindly send there resumes on sameer.gandhi@igtsolutions.comSalary - CTC (22K)