18 IKS HEALTH JOBS

ABOUT IKS HEALTH BACKGROUND IKS Health is a leading Provider Enablement Platform that enables providers to deliver better, safer & more efficient care through a strategic blend of technology and expertise. Our solutions help provider groups create a physician-led & patient-centric care delivery model where providers are the co-navigators of the patient’s care journey through the continuum of care. Our solutions are designed with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient.As an integrated Provider Enablement Platform, IKS Health is a go-to resource for providers and organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward thinking solutions.The care delivery process and business solutions are driven through four interrelated Feature Clusters or Product Suite -Revenue Optimization Services: We offer a comprehensive financial solution that maximizes revenue, maximizes cash, and minimizes the cost of collections for our customers. This line of business boasts of solutions like Revenue Cycle Management (RCM), Denial Prediction Engine, POS Collection, Liability Estimation, AR Decision Support Tools, Real-time Adjudication, & more.Clinical Support Solutions: Suite of clinical support services that help providers deliver better clinical outcomes, better patient satisfaction, and lower medical costs, resulting in improved clinician engagement Synchronous & Asynchronous Scribe. IKS AssuRx, IKS Migrate, IKS Stacks, Inbox Management, Pre-Visit Summary, Coding Solutions, and Synchronous Clinical Concierge.Value Based Care: We support our customers through an array of solutions that help them achieve better outcomes and therefore greater value for the care provided. Some of these solutions include Risk & Quality Optimization, Care Coordination, TCM, CCM, Patient Navigators, Utilization Management (UM), Medicine Reconciliation and Adherence, and Payment Reconciliation and Adjudication.Digital Health Solutions: A platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises leverage the full potential of their technology assets by helping them build, enhance, maintain, support, and manage their IT assets, including building unifying data platforms; creating bespoke IT solutions leveraging Hyper Automation, Data/Analytics, Interoperability Solutions, Application Engineering; & so on.IKS Health provides an excellent platform for leaders with exceptional clinical talent as well as experience in leading and managing a business unit. IKS currently impacts over 35000+ physicians with leading health systems in the US. With a strongly visible pipeline, IKS’ solutions will start touching and improving the lives of many more physicians in the next couple of years.POSITION SPECIFICATION Position: Vice President Location: Navi MumbaiReporting To: SVP and Business Unit Head, CAREQualification: MBBS + MBA15+ years of experience working in US healthcare operations with solid understanding of provider organizations including fee for service and fee for value practice models Clinical/Medical background (India or US) Degree in Management from a premier institute preferred Proven track record of managing teams across geographies, driving results and progressive leadership experience Familiar with EHR workflow and documentation along with working knowledge of Practice Management Systems Experience in working in hyper-growth environment and ability to deliver solutions through structured problem solving Demonstrated ability to show thought leadership and drive consultative conversations with executive leadership Self-driven and proactive with ability to multi-task and prioritize issues in a complex environment. Project management, implementation, planning and organizational skills Excellent verbal and written communication skills Excellent organization, motivation, leadership, and interpersonal skills Ability to travel as needed CHALLENGES The Vertical Lead (Virtual Scribe) is a core part of the Care Leadership team and will be an important enabler to IKS Health’s endeavor of delivering best in class clinical solutions to US based Physician enterprises. This role will lead the Delivery and Implementation organization to ensure high levels of Customer Satisfaction and collaborate extensively with functional departments across IKS including but not limited to Sales, Product Development, Technology, Finance and Workforce Management. This role will require travel to the US 3-4 times a year that includes spending time at customer locations.GROWTH OPPORTUNITIES The incumbent on the back of a good performance can choose their growth path in the company.RESPONSIBILITIES Lead the entire IKS Virtual Scribe business unit to ensure high levels of customer satisfaction, employee engagement and operational excellence. Take end-to-end ownership of operations, delivering services that are aligned to meet customer goals and success including contractual commitments. Manage the P&L to drive financial performance that meets and exceeds budgets; actively participate in the annual budgeting and monthly forecasting process. Work with the delivery teams to resolve operational issues affecting the customer promptly and reporting performance metrics including economic value to the customer on a regular basis. Serve as a key senior client liaison with deep & meaningful relationships in the client organization that enable successful long-term partnerships. Mentor and coach direct reports to enable professional & personal growth. Developing, implementing & monitoring frameworks to elevate the human capital of the team. Leverage understanding of industry best practices to assess existing internal and client processes and identify opportunities to enhance the quality of outcomes or efficiency of delivery including automation. Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions and executives. Review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concerns Provide cost effective value-adds beyond the Statement of Work that will add value to a customer Proactively reduce escalations if any from the customer Proactively anticipate operational issues early and escalate within IKS before the customer is aware so issues can be resolved. Drive implementations of Virtual Scribe solutions across the enterprise for both new and existing customers Program manage the onsite aspects of the Transition/Onboarding Plan Review customer process documents and work with the IKS team to ensure the standard operating process appropriately capture customer nuances and processes Work with the Operations teams to baseline the performance of the practice’s performance prior to IKS Work with the provider and their support staff to implement IKS processes Train and possibly coordinate the training of a provider and practices Ensure the provider and practice leaders are comfortable with the new service till they are in steady state Support the design of Virtual Scribe solutions across the enterprise for both new and existing customers Lead teams to provide pre-Sales Solutions and co-create fit-for-purpose solutions for the prospects and customers. Collect/review customer requirements and work with the IKS team to ensure the IKS proposed solution adequately addresses customer needs Collaborate with Design & Development to help define and shape new solutions / products under development based on clients’ needs & IKS’ product development goals. Thought-leadership coupled with networking within the customer community to enhance the positioning of IKS as well as its products & services Support IKS revenue growth at customers by expanding existing service and other related opportunities. Work with the customer’s project leader and the IKS delivery team to identify opportunities to expand IKS services for the customer Work with the IKS sales team (farming and hunting) to assist in proposals for prospects and customers for IKS services Key Measurements of Success Ensure operational metrics with regards to ensuring SLAs are met and/or exceeded Ensure business metrics and value proposition is met and shared with the customer Ensure solutions meet customer needs and protect IKS interests Reduce provider escalations and ensure high levels of customer satisfaction and retention High employee engagement, satisfaction, and retention Ensure the customer will serve as a reference for IKS Support revenue growth for the customer _______________________________________________IKS HEALTHDALLAS8951 Cypress Waters Blvd, Ste 100, Irving, TX 75063HYDERABADM/s. NSL SEZ (Hyderabad) Pvt. Ltd., IDA Uppal, Hyderabad - 500 039, IndiaM/s. NSL Pvt. Ltd. (SEZ), IDA Uppal, Telangana - 500 039, IndiaLOS ANGELES6565 W Sunset Blvd, Ste 525, Los Angeles, CA 90028MUMBAIMindspace Business Park (SEZ), Airoli, Navi Mumbai - 400 708, India www.ikshealth.com

Role & Responsibilities:Drive Operational Efficiencies for Business with Automation of business processes leading to bend in Cost curve with reduced FTE requirement and improved efficiencies.An experienced engineering manager ready to partner with all stakeholders to take on responsibility for a significant portion of a blended DevOps-style team delivering the core of our product.Development and maintenance of Engineering processes required to deliver services across the practice function required to support existing and emerging worksEnsuring safety, quality, schedule and cost objectives within the engineering and technical functions of the business can be metTechnical Delivery, Governance and Assurance across the function.Nurture and grow individuals so that they are constantly improving. This includes providing candid, constructive criticism and performance management when needed.Lead technical decision making. You don’t need to be the smartest person in the room, but you should be able to identify who is and lean on them.Balance short term scope-trimming with long-term foundational investments.Adapt to the culture and rhythm of various business teams, then effectively translate that to the engineering team.Required to understand business goals and customers’ needs to build and deliver tech solutions and service offering roadmap.Drive positive customer satisfaction and feedback and manage solution consumptionLeadership of software development activities throughout the product development lifecycle for entire product offering for Service lineTransform high-level strategic product direction into tactical product directionEffectively propose and manage schedules as well as resourcesCoordinate and coach development teams with a focus on collaboration, automation, and testingAssist in architecting and designing solutions based on strong knowledge of the technologies involvedContribute to development, and review of product requirements documents, and functional specificationsNet Technology Stack: C#, ASP.Net MVC, Razor, Javascript, JQuery, MySQL/ SQL server, IIS, OOPS, Design patterns, Solid principlesSQL Technology Stack: MySQL / SQL Server, Performance tuningCloud: 3+yrs working and deploying application in any cloud environment( GCP Preferred)Qualification:Masters\Bachelors in Computer Science.Agile Certification Preferred.Project Management Certification PMP / PRINCE II desirable.At least 15+ years Experience with full software development lifecycle including but not limited to waterfall, Agile and Scrum development practices.At least 5 years experience in agile development.At least 5 years of hands-on application development experience using Microsoft Technologies.Proven expertise in application architecture & system design & development.Understanding of industry best practices and experience in cloud services, automation and integration would be preferred.US Healthcare knowledge and experience required.Exp: 15-20 yrsLocation: Navi Mumbai

Position DetailsDesignationAssociate Vice PresidentIKS OverviewIKS Health is a leading Provider Enablement Platform that enables providers to deliver better, safer & more efficient care through a strategic blend of technology and expertise. Our solutions help provider groups create a physician-led & patient-centric care delivery model where providers are the co-navigators of the patient’s care journey through the continuum of care. Our solutions are designed with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient.As an integrated Provider Enablement Platform, IKS Health is a go-to resource for providers and organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward thinking solutions.The care delivery process and business solutions are driven through four interrelated Feature Clusters or Product Suite -Revenue Optimization Services: We offer a comprehensive financial solution that maximizes revenue, maximizes cash, and minimizes the cost of collections for our customers. This line of business boasts of solutions like Revenue Cycle Management (RCM), Denial Prediction Engine, POS Collection, Liability Estimation, AR Decision Support Tools, Real-time Adjudication, & more. Clinical Support Solutions: Suite of clinical support services that help providers deliver better clinical outcomes, better patient satisfaction, and lower medical costs, resulting in improved clinician engagement Synchronous & Asynchronous Scribe. IKS AssuRx, IKS Migrate, IKS Stacks, Inbox Management, Pre-Visit Summary, Coding Solutions, and Synchronous Clinical Concierge. Value Based Care: We support our customers through an array of solutions that help them achieve better outcomes and therefore greater value for the care provided. Some of these solutions include Risk & Quality Optimization, Care Coordination, TCM, CCM, Patient Navigators, Utilization Management (UM), Medicine Reconciliation and Adherence, and Payment Reconciliation and Adjudication. Digital Health Solutions: A platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises leverage the full potential of their technology assets by helping them build, enhance, maintain, support, and manage their IT assets, including building unifying data platforms; creating bespoke IT solutions leveraging Hyper Automation, Data/Analytics, Interoperability Solutions, Application Engineering; & so on.IKS Health provides an excellent platform for leaders with exceptional clinical talent as well as experience in leading and managing a business unit. IKS currently impacts over 35000+ physicians with leading health systems in the US. With a strongly visible pipeline, IKS’ solutions will start touching and improving the lives of many more physicians in the next couple of years.Profile DescriptionThe AVP of Coding will be responsible for ensuring that the Site’s operations of IKS Coding meet or exceed client requirements and are operationally efficient. It is critical that we quickly ramp to scale and establish industry wide best practices across the coding services. This role will lead the site for the coding Line of Business.Key ResponsibilitiesProcess: Accountable for delivery of operations as per SLAs for all accounts aligned to them.Responsible for managing end to end transitions and migrations of new accountsCollaborate with the Client and the Client services team towards efficient execution of Operations and the business.Ensure governance and smooth functioning of Operations as well as with clients, through daily calls and meets, Weekly/ Monthly/Quarterly reviewsBring about Process Improvement to overcome identified gaps in the process.Manage the Budgeted Headcount to the optimum capacity. Responsible for final invoices and accuracy of invoices of his/her account(s)WFM: Maintain Detailed Capacity Plan at account levelData Analysis: Prepare Collective Dashboard and conduct cross Functional analysis of Quality data, RVU, and Coding for Client Calls. Collaborate with sales in building the business and to design new offerings. Ensure focus and execution of the key measurements for the role and i.e. Revenue, Gross Margin, and Customer SatisfactionContribute to the development of short and long term strategies operational goals.Should be able to guide operations on functional aspects of coding and endeavor to improve coding standards in the team.Ensure best in class Operations: Create and manage operational frameworks to deliver high quality work in the field of medical coding.Liaison with internal stakeholders Work with delivery leaders to launch and lead six sigma quality projects across IKS CodingResponsible for new developments (in discussion with Practice team) across codingAccountable for managing headcount optimization across all accounts in consultation with the PL/AVPs and ensure resources are utilizedPeople: Provide functional support and direction to the team.Boost the morale of the employees and develop a work environment based on equity and meritocracyMaintain fairness in the performance management system and create an environment of guidance, mentoring and development of teams.Review whether the training needs of all operation employees identified and training is imparted to develop the level of employees as expectedAccountable for the performance management and improvement of the Bottom Quartile employeesAccountable for overall people engagement in codingResponsible for assessing hiring requirements across levels in discussion with WFM. Responsible for hiring decisions based on headcount/P&L and planning of supervisor/leadership for the FY based on budgets.Work on attrition mitigation plan for the verticalDefine career paths and development goals for every individual in the team.Ensuring a Learning culture through constant training needs identification, training program coverage at all levels as per development plans for his/her account/department designed in the Career Architecture.Ensuring that all programs planned for Self Development are completed.Client:Accountable for preparing dashboards/reports for the client and senior managementWork with client services and ML's to create new solutions for existing or new accountsResponsible for partnering in the implementation/transition of new accounts. Ensure all new accounts are implemented based on agreed timelines in discussion with the client(s)Manage high Customer Satisfaction Levels.Financial:Accountable for overall P&L for the vertical, revenue forecasts, budgeting, and liaising with market leaders on new/existing SOWs, implementation of COLA, minimum billing clauses.Functional Competencies:Strong expertise on ICD -10 and CPT with any of the specialties would be preferred.Deep understanding of the coding guidelines with the ability to provide supervision on quality reviews to the delivery team. Detailed understanding of the end to end RCM cycle related to US healthcare and related key areas of measuring success would be preferred.Ability to Lead, guide and mentor large delivery teams. Familiarity with clinical documentation codingShould be flexible in travelling within India as well as to the US. Client Management SkillsGood Governance and Process Improvement abilityGood knowledge and experience of handling P&Ls and Budgets at an account levelEducation & ExperienceShould be a graduate from any field.AHIMA/AAPC certification is a must.BPT, MPT, BSC Nursing, MSC Nursing, B Pharm, M Pharm, BOT, Life Science would be preferred.MBBS, BDS, BAMS, BHMS, BUMS etc would be an added advantage.12+ years experience in running core coding operations including having significant experience in coding audits, workflow assessments, onsite and remote client management is a must.Experience of managing and working on P&L of the business OR account is a must._______________________________________________IKS HEALTHDALLAS8951 Cypress Waters Blvd, Ste 100, Irving, TX 75063HYDERABADM/s. NSL SEZ (Hyderabad) Pvt. Ltd., IDA Uppal, Hyderabad - 500 039, IndiaM/s. NSL Pvt. Ltd. (SEZ), IDA Uppal, Telangana - 500 039, IndiaLOS ANGELES6565 W Sunset Blvd, Ste 525, Los Angeles, CA 90028MUMBAIMindspace Business Park (SEZ), Airoli, Navi Mumbai - 400 708, India www.ikshealth.com

** PLS READ THE JOB DESCRIPTION BEFORE APPLYING**Hiring for :ManagerSenior ManagerDirectorDepartment: CSS Product TeamLocation: Navi Mumbai (Should be Ready to relocate)**Note: Candidates should have experience in Healthcare companies in the Technical Product Management area.Profile DescriptionAs a Technical Product Manager for CSS at IKS, you will use your technical skills and project management expertise to lead complex, multi-disciplinary projects from start to finish. You will be focused on building new product offerings and major enhancements to existing offerings to grow the CSS Feature Cluster. You will work with stakeholders - including product management, user experience, tech, design & development, external partners, and others - to plan requirements, identify risks, manage project schedules, and communicate clearly across the team. You are equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineersKey ResponsibilitiesDrive programs from conception through the full software feature life-cycle, to implementation, launch, and landing, including continuous improvement initiatives. Own specific areas for product launch such as program planning, delivery roadmap, identifying risks and stakeholder communication.Work with cross-functional technology / engineering, product management, and user experience designers and researchers to develop and manage technical programs.Collaborate with cross-functional teams to build scalable and reliable solutions to business specifications. Drive stakeholders towards a common goal and resolve dependencies and risks proactively.Manage technical projects or programs on the product life cycle, including facilitating the communication of project status to stakeholders (engineers and technical teams) across IKS, and with external partners when appropriate, to track workstreams and milestonesInfluence and shape multi-year strategy for the Clinical Support Solutions product team.Drive team productivity, velocity and quality improvements through continuous process innovation, including streamlining existing processes and deprecating processes that no longer meet the team's requirements.Education & ExperienceRole prerequisitesMBBS/BAMS/BHMS/BDS or a bachelor’s degree in computer science, software engineering, a related technical field, or equivalent practical experience.Prior healthcare experience would be preferredCandidates will typically have (4 / 6 / 8) years of experience in product management.Preferred qualificationsExcellent interpersonal skills, with the ability to collaborate, influence, and communicate cross-functionally and cross-geographically with all levels of management.Ability to take initiative with the ability to effectively operate with velocity and flexibility in an ambiguous, fast-changing environment.Excellent verbal and written communication and presentation skills, with the ability to translate complex technical concepts to non technical audiences.CompetenciesFunctional competenciesProject management and/or solutioningExcellent verbal and written communication and presentation skills, with the ability to translate complex technical concepts to non technical audiences.Strong problem-solving and analytical skillsGood written and verbal communication skillsWorking cross-functionally and people engagementClient engagement, solutioning, and supportBehavioral competenciesAchievement orientedCustomer centricityData-driven decision makingAccountabilityInterpersonal skills with the ability to collaborate, influence, and communicate cross-functionally and cross-geographically with all levels of management.Ability to take initiative with the ability to effectively operate with velocity and flexibility in an ambiguous, fast-changing environment.

Job Title - Behavioral Economic Researcher / Scientist / ResearcherTeam - ProductLocation - Mumbai or Hyderabad - IndiaJob Purpose:As a Behavioral Economics Researcher, you will perform critical research and analysis to identify key business differentiation opportunities and develop data-driven strategies to convert these to product offerings.As a member of IKS Health’s Customer Experience team you’ll play a critical role in developing and crafting our solution offerings in a way that delights our customers and ultimately improves healthcare delivery. Preferred Qualifications:PhD in Psychology, Behavioral Science, Statistics, Economics, Finance or related fieldsExperience analyzing healthcare dataStrategic thinker to find solutions to opportunitiesProven analytical, problem solving and decision-making skillsAbility to develop new relationships and to gain trustSolid verbal and written communication skills, including the ability to present ideas and concepts effectivelyThought LeaderAbility to develop new relationships and to gain trustAbility to understand complex data, to distill findings into a concise summary, and to clearly articulate the main pointsAccountability and ownershipSolid communication skills across all channelsHistory of conducting research using behavioral science principles, methodologies, and technologies in applied settingRequired Qualifications:Education: MS in Psychology, Behavioral Science, Statistics, Economics, Finance or related fields Experience: Minimum of 3+ years of behavioral analytics experience in business or academia. Experience collaborating with multidisciplinary Product teams (UX Research, Engineering, Marketing, etc.).Languages: Excellent written and spoken English.Key Responsibilities:Play a key role in the development of the vision and strategy of solutions based on insights from cognitive / behavioral psychology and healthcare economic analysisBuild analytics modelsSQL - write code and extract dataReport out/present analytical findingsPeer review on colleague analyticsAnalysis prioritizationResearch data opportunities, provide root causes, and identify possible solutionsOpportunity research and presentation creationLead in identifying, designing and validating methodologies for user behavior analysis, profiling, user pattern discovery and creation of individualized interventional schemesApplication of behavioral science within financial services/FinTech to drive better outcomes for healthcare providers.Contribute to new initiatives on research directions in relevant areas that potentially have high business impact, based on thorough understanding of unmet needs and up-to-date technological developmentContribute to establishing the group know-how and competency on customer and patient psychology and motivation, user profiling and behavior changeBe responsible for smooth and efficient execution of research projects, and endeavor in translating research outcome into business opportunitiesMaintain and strengthen the network in industry and academy, and actively seek for innovation opportunities with universities, institutes and other external knowledge centers, to accelerate and ensure the success of business initiatives and programsSolves problems conventionally and independently, documents well the research outcome, delivers required research outcome

Summary:As the Director Product Engineering, Responsible for leading and managing the engineering teams to drive the development of innovative software solutions. responsible for translating the company's technical vision into strategy and actionable plans, overseeing the entire software development lifecycle, and ensuring the delivery of high-quality products. Strong leadership, strategic thinking, and technical expertise are essential for success in this role.Responsibilities:Lead and manage the engineering team, providing guidance, mentorship, and professional development opportunities.Develop and implement strategic plans for the engineering department in alignment with the company's overall goals and objectives.Define and drive the technical vision and architecture for the organization's software products.Collaborate with cross-functional teams to ensure alignment and effective execution of engineering initiatives.Establish and maintain engineering best practices, standards, and processes.Drive innovation and continuous improvement in engineering practices and technologies.Manage the software development lifecycle, including planning, prioritization, execution, and delivery of projects.Ensure the scalability, reliability, and performance of the company's software products.Monitor and analyze engineering performance metrics to identify areas for improvement and drive operational efficiency.Assist in architecting and designing solutions based on strong knowledge of the technologies involvedContribute to development, and review of product requirements documents, and functional specificationsTrack progress, communicate risks and escalate concerns in a timely mannerEstablish software development practices and standards.Net Technology Stack: C#, ASP.Net MVC, Razor, Javascript, JQuery, MySQL/ SQL server, IIS, OOPS, Design patterns, Solid principlesSQL Technology Stack: MySQL / SQL Server, Performance tuningQualifications:Bachelor's or Master's degree in Computer Science or related field. Proven track record of successfully leading and managing engineering teams to deliver high-quality software products.Strong technical background with expertise in software development methodologies, technologies, and best practices.Excellent leadership, communication, and interpersonal skills.Ability to work effectively in a fast-paced, dynamic environment and drive results.Experience in the healthcare industry is a plus.At least 15 years Experience with full software development lifecycle including but not limited to waterfall, Agile and Scrum development practicesAt least 7 years experience in agile developmentExperience developing solutions for clinical operations preferredAt least 5 years of hands-on application development experience using Microsoft TechnologiesProven expertise in application architecture & system design & developmentUnderstanding of industry best practices and experience in cloud services, automation and integration would be preferredUS Healthcare knowledge and experience would be preferred. Location:Mumbai/Hyderabad.

Role Summary:This role is responsible for designing, writing and executing test scripts using Manual & automation frameworks using Selenium & #C as a coding language. The selected candidate would integrate test suites into the test management system and custom test harnesses; and perform other testing-related duties as requiredThis role will report to Lead - Quality Engineering and will work closely with Product Management, Development and Quality Engineering teams Responsibilities:Develops test plans, test labs and test cases to test the system/application functionality effectively.Ensures conformance to overall organizational quality standards and policies.Participates in all aspects of testing, including functional, regression and system testing.Works collaboratively with development during all stages of all projects to provide in process testing results.Strong analytical thinking skills; problem-solving capabilityExperience in an agile software development environment, with rapid feedback loops and quick release cycles.Selection or identification of test cases for automation from existing test case documentation.Applying Designing and Test Automation Strategy DocumentConfigure Selenium Test Environment for setup(ex: Java, Selenium WebDriver and TestNG etc.).Configuration of Test Instance for all Manual Testing requirements.Participation in Selenium Environment Setup with IDE.Automation framework design and implementation according to project structure.Creating, Enhancing, Debugging and Running Test Cases.Organizing, monitoring defect management process Handling changes and conducting regression tests.Find solutions for issues related to object identity issues and error handling.Coordination of the members of the Test team and the development team to solve the issues.Exp Required:Masters\Bachelors Holders in Computer Science(Preferred)2-5 years of related work experience in Manual & automating test cases with Selenium in JAVA/or C#Experience and Knowledge on Testing principles and methodsExperience and knowledge with Heuristics on testing Web UI validationsExperience and knowledge on Testing TechniquesExperienced in developing test scripts / cases, executing and tracking of defectsPrevious related work experience in test automation and performance testing.Knowledge of API testing and DB testing with automation will be added on.Experience in BDD/Hybrid/Data driven framework.Experience in the Healthcare domain with EHR/HL7 Testing ISTQB Certification in Manual and Automation testing would be an added advantage.Exp: 3-8 yrsLocation: Navi Mumbai, Maharashtra

Candidate from IT & ITES Industry.Financial / Pricing modeling is a must.Position Overview:The Director of Solutions and Consulting will be responsible for designing clinical solutions that meet the needs of our existing and potential clients. This is a consultative sales support function that aims to match client requirements with appropriate IKS Clinical Support Services that help the clients and IKS meet their respective goals. Our Clinical Support Services are innovative and relatively new, and there are few (or no) vendors that sell these services to US-based healthcare clients, so we need to carefully design our services to meet client needs. The Director of Solutions and Consulting will work closely with other IKS teams (including our sales team, product management team, and delivery team) to develop the right solutions that meet client requirements, and are also technically feasible, operationally efficient, financially attractive, and that the customer will be willing to buy. This is a critical function, since each customer engagement may be worth millions of dollars over the contract term, and success or failure in designing the right solution could lead to huge financial gains or losses, even leading to termination of contract and loss of our reputation. The position may involve frequent travel to the US, as well as within India.The Director of Solutions and Consulting is also expected to participate in assessment studies and consulting engagements (usually at the client’s offices in the US) with prospective clients prior to starting work for them. As an illustration, IKS recently started work for a large health system that wanted to use IKS physicians in India to reduce the administrative burdens on their physicians, improve physician satisfaction, and improve physician retention. IKS conducted an assessment study for the client at their clinics to understand their needs, pain points, and goals. We then tried to match the client’s needs with IKS capabilities, and created a solution with various clinical support services delivered by IKS physicians based in India.Job Description:Attend meetings (in person or virtually) to understand the client’s background and operations? Send questionnaires to the client to understand their requirements, if needed? Conduct assessment studies for clients, usually at the client’s offices (or remotely in some cases)? Identify client goals and objectives for each clinical function or activity? Identify areas of improvement for the client? Identify potential IKS Clinical Support Services that might meet the client’s needs? Define the scope of work and the specific activities that IKS will perform? Identify how we will structure the workflow, i.e. hand-offs between the IKS team and the client team? Identify the operational model and organization structure for the India-based delivery team? Identify what metrics we would track to determine if our service delivery was successful? Develop an implementation roadmap for the key activities in setting up and starting operations? Identify clients’ current costs, track competition pricing (if any), identify suitable pricing for our offerings, and estimate likely IKS profit margins from the deal? Create proposals and presentations that highlight the IKS solution for the client? Create materials that present IKS capabilities and demonstrate why clients should choose IKS for their needs? Estimate the financial benefits (cost reduction, revenue increase, etc.) and non-financial benefits (physiciansatisfaction, patient satisfaction, etc.) that clients could achieve from the IKS solution? Create/write proposals, case studies, brochures/leaflets, and other client-facing materials? Provide inputs to the IKS Product Management team to help improve our products/services? Attend client meetings with the IKS sales team as needed.Candidate Profile:Essential:? Experience in management consulting in the provider space (medical groups, hospitals, etc.); for example understanding healthcare industry trends; advising client leadership teams on strategic issues; process improvements and redesign; and technology development/automation in healthcare.? Demonstrated ability to build complex financial models & pricing models.? Innovative thinking, diagnostic skills, and problem-solving skills? Ability to work in an entrepreneurial environment with multiple stakeholders across geographies? Strong attention to detail? Excellent verbal and written communication skills? Strong skills in MS Office and/or Google tools, including PowerPoint / Google Slides and Excel / Google Sheet? Full-time Master’s degree in business.

Job Role: Manager / Sr Manager - Design & Development Mandatory Skills:Graduate in Medicine / Life Sciences / Pharma.Healthcare industry experience (Administrative)Understanding of Product Management aspectsKey ResponsibilitiesProcess: Conduct assessment of the client problem and structure the solution to the problemDivide the solution workflow into discrete work-streams that can be performed with technology or manually. Evaluate different ways of dividing the solution and implementing the workstreamsLiaise with technology to help build the UI/UX and back-end database (including integration with client database) that supports the work flow.Conduct background research on clinical and technical aspects of specific solutions, build knowledge banks and training materials. Design templates and define manual workflows, SOPs, RulebooksDesign templates and define manual workflows, SOPs, RulebooksDefining production KRAs, Quality control mechanisms, governance mechanismsExecuting a small pilot . Managing day to day operations to ensure delivery as per SLAs and CSAT.Fine tuning during pilot and transition strategy from pilot to full scale operationsCreate training outlines for full scale operationsProject Management: Prepare and update Gantt charts, document, track and report progress on implementation of the pilot project, aim towards continuous process innovation.People: Liaise with technology to help build the UI/UX and back end database (including integration with client database) that supports the work flow.Executing a small pilot (~10 team members). Managing day to day operations to ensure delivery as per SLAs and CSAT. Additionally supervising AMs/Ms on their pilot projects.Client:Conduct assessment of the client problem and structure the solution to the problemDivide the solution workflow into discrete work-streams that can be performed with technology or manually. Evaluate different ways of dividing the solution and implementing the workstreamsEducation & ExperienceQualifications:Graduation in Medicine or Life sciences related field (MBBS/BAMS/BHMS/BDS/BPT) is mandatory Role Prerequisites:An overall experience of 5 years in case of graduates and 3 years in case of post graduation is a must.Minimum 1 year of experience in leading a small team of people.Basic understanding of technologyDemonstrated proficiency in product management aspects (Including proficiency in Excel, spreadsheets and presentation) is a must.Functional Competencies: Strong problem solving and creative thinking skillsGood written and verbal communication skillsBehavioral Competencies: Analytical ThinkingAchievement OrientationTeam WorkCustomer CentricityAccountability

Primary Job Role The position establishes, communicates and maintains corporate Workforce Management architecture and ensures that the architecture can support the growing and changing needs of the business.Job Responsibilities Liaison with onshore / offshore partners and ensure success of the engagements; Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met Monitor drivers against business changes & develop models to improve accuracy & optimization

Role:He/she establishes, communicates and maintains corporate WFM architecture and ensures that the architecture can support the growing and changing needs of the business. He / She will also have sound knowledge in workforce management concepts & fundamentals like forecasting, capacity planning, analytics, scheduling & ability to build strategic solutions to both short term & long term business delivery. Knowledge of workforce tools & methodologies are a must for this role.ResponsibilitiesStrategy & PlanningIn partnership with the business leadership, identify opportunities and risks for delivering the company’ s services, including identification of competitive services, opportunities for innovations, assessment of market place obstacles and technical hurdles to the business success.Identify the WFM trends and evolving opportunities for delivering the organizations growthLead strategic planning to achieve business goals by identifying and prioritizing development initiatives, and setting timetables for the evaluations, developing innovative solutions, and deployment of services.Participate as a member of the management team in establishing governance processes ofDirection and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used optimally.Collaborate with the appropriate business lines to assess and recommend tools & technologies that support company organizational objectives and needs.Driving optimization and outcome through accurate resource planning & management is the key task. Having the right set of resources at the right time with the right skill set should be the motto.Operational ManagementMaintain up to date knowledge of WFM standards, industry trends, emerging technologies, and tools development best practices by attending relevant conferences and networking with major industry bodies.Define and communicate company values and standards for acquiring or developing systems, equipment, or software within the company.Ensure that established standards and best practices are maintained across the organization.Share knowledge, mentor, and educate the organization’s leaders, management, staff, partners, clients, and stakeholders with regard to the company’s WFM vision, opportunities, and challenges.Develop, track, and control the development and deployment annual operating and capital budgets for purchasing tools, staffing, and operations.Supervise recruitment, training, retention, and organization of all WFM staff in accordance with the company hiring process, personnel policies, and budget requirements.Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).Ensure the company’s internal WFM processes and customer facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.Promote achievement of the company’s business goals within a context of community collaboration by developing policies for tools development technological innovation, business processes, and other intellectual property.Responsible for new Offerings in line with the industry trends, execution of the technology service line of business, client satisfaction.Position RequirementsKnowledge & Experience10-12 years of management experience in Workforce management area of resource & logistical planning, scheduling, realtime & incident managementProject and ideation experience in multiple WFM practices, technologies and domainsPractical experience with designing, deployment, optimization and operations of WFM design servicesIn-depth knowledge of project planning methodologies and best practicesProgram and Project Management experienceExposure to business process development, governance processes, management budgeting, client management, and administrative operations.Personal AttributesAbility to lead a team of experienced personnels.Ability to set and manage priorities judiciouslyAbility to articulate ideas to both technical and non-technical audiencesSelf-motivated and directed, with keen attention to detailSuperior analytical, evaluative and problem solving abilities, with exceptional service orientationsBehavioral CompetenciesIndividual:AccountabilityAchievement OrientationBusiness:Business AcumenDecision MakingCustomer:Customer CentricityBuilding and Leveraging RelationshipsPeople:Impact, Influence & Lead peopleLeading Change

IKS Health is in a phase of hyper-growth and has aggressive plans for its future. In this context is undertaking a number of internal initiatives to enable accomplishment of its near, medium & long term goals. The success of initiatives from FC Head’s office will be key in enabling this. This role provides an excellent platform for professionals with proven Project / Program Management skills to plan, facilitate, control & track and support execution of complex & cross-functional projects. Key Responsibilities:Project Management- Create and administer project plans for key initiatives and responsibilities- Assist in the development of a program’s approach, strategies, timelines and work plans, including RACI matrix of internal and external stakeholders and contributors.- Work directly with internal and external stakeholders and contributors ensuring the completion of delegated and allocated tasks- Proactively identify risks & enable risk mitigation to achieve project success criteria- Prepare project materials and reports for projects owned / facilitated / supported by the FC Head’s office.- Where appropriate, develop project summaries, findings, and recommendations for the FC Head’s consideration.Executive Reporting & Analysis- Perform detailed, quantitative analysis; build Microsoft Excel (or G-Suite equivalent) models; and prepare operational and financial projections with input from internal and external stakeholders.- Supporting preparatory work to get new business deals reviewed & approved- Coordinate with Executive team and contributing IKS functions on the materials needed for regular and ad-hoc reports- Present final deliverables to internal and external stakeholders- Facilitate or enable development / governance around all financial budgeting, forecasting and related reportingStrategy & Business Insight- Track assigned segments and dimensions of the healthcare industry, supply insight and suggest areas of business opportunity. - Work with the FC Head on expansion opportunities and other strategic growth opportunitiesDesired Experience & Qualifications:An advanced business degree is required 8+ years of experience in a similar role or in a role focused on management / business consulting or strategy Proven track record of solving complex problems and completing challenging projects. Program Management experience is preferred Demonstrated financial acumen, problem solving ability, and diagnostic, analytical and quantitative skills Advanced computer skills, including knowledge G-Suite tool and/or the MS equivalents, required Project Management Professional (PMP) Certification Experience working with International, off-shore teams Experience in creating and managing executive / governance reports

Role:He/she establishes, communicates and maintains corporate WFM architecture and ensures that the architecture can support the growing and changing needs of the business. He / She will also have sound knowledge in workforce management concepts & fundamentals like forecasting, capacity planning, analytics, scheduling & ability to build strategic solutions to both short term & long term business delivery. Knowledge of workforce tools & methodologies are a must for this role.ResponsibilitiesStrategy & PlanningIn partnership with the business leadership, identify opportunities and risks for delivering the company’ s services, including identification of competitive services, opportunities for innovations, assessment of market place obstacles and technical hurdles to the business success.Identify the WFM trends and evolving opportunities for delivering the organizations growthLead strategic planning to achieve business goals by identifying and prioritizing development initiatives, and setting timetables for the evaluations, developing innovative solutions, and deployment of services.Participate as a member of the management team in establishing governance processes ofDirection and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used optimally.Collaborate with the appropriate business lines to assess and recommend tools & technologies that support company organizational objectives and needs.Driving optimization and outcome through accurate resource planning & management is the key task. Having the right set of resources at the right time with the right skill set should be the motto.Operational ManagementMaintain up to date knowledge of WFM standards, industry trends, emerging technologies, and tools development best practices by attending relevant conferences and networking with major industry bodies.Define and communicate company values and standards for acquiring or developing systems, equipment, or software within the company.Ensure that established standards and best practices are maintained across the organization.Share knowledge, mentor, and educate the organization’s leaders, management, staff, partners, clients, and stakeholders with regard to the company’s WFM vision, opportunities, and challenges.Develop, track, and control the development and deployment annual operating and capital budgets for purchasing tools, staffing, and operations.Supervise recruitment, training, retention, and organization of all WFM staff in accordance with the company hiring process, personnel policies, and budget requirements.Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).Ensure the company’s internal WFM processes and customer facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.Promote achievement of the company’s business goals within a context of community collaboration by developing policies for tools development technological innovation, business processes, and other intellectual property.Responsible for new Offerings in line with the industry trends, execution of the technology service line of business, client satisfaction.Position RequirementsKnowledge & Experience10-12 years of management experience in Workforce management area of resource & logistical planning, scheduling, realtime & incident managementProject and ideation experience in multiple WFM practices, technologies and domainsPractical experience with designing, deployment, optimization and operations of WFM design servicesIn-depth knowledge of project planning methodologies and best practicesProgram and Project Management experienceExposure to business process development, governance processes, management budgeting, client management, and administrative operations.Personal AttributesAbility to lead a team of experienced personnels.Ability to set and manage priorities judiciouslyAbility to articulate ideas to both technical and non-technical audiencesSelf-motivated and directed, with keen attention to detailSuperior analytical, evaluative and problem solving abilities, with exceptional service orientationsBehavioral CompetenciesIndividual:AccountabilityAchievement OrientationBusiness:Business AcumenDecision MakingCustomer:Customer CentricityBuilding and Leveraging RelationshipsPeople:Impact, Influence & Lead peopleLeading Change

Primary Job Role The position establishes, communicates and maintains corporate Workforce Management architecture and ensures that the architecture can support the growing and changing needs of the business.Job Responsibilities Liaison with onshore / offshore partners and ensure success of the engagements; Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met Monitor drivers against business changes & develop models to improve accuracy & optimization

IKS Health is in a phase of hyper-growth and has aggressive plans for its future. In this context is undertaking a number of internal initiatives to enable accomplishment of its near, medium & long term goals. The success of initiatives from FC Head’s office will be key in enabling this. This role provides an excellent platform for professionals with proven Project / Program Management skills to plan, facilitate, control & track and support execution of complex & cross-functional projects. Key Responsibilities:Project Management- Create and administer project plans for key initiatives and responsibilities- Assist in the development of a program’s approach, strategies, timelines and work plans, including RACI matrix of internal and external stakeholders and contributors.- Work directly with internal and external stakeholders and contributors ensuring the completion of delegated and allocated tasks- Proactively identify risks & enable risk mitigation to achieve project success criteria- Prepare project materials and reports for projects owned / facilitated / supported by the FC Head’s office.- Where appropriate, develop project summaries, findings, and recommendations for the FC Head’s consideration.Executive Reporting & Analysis- Perform detailed, quantitative analysis; build Microsoft Excel (or G-Suite equivalent) models; and prepare operational and financial projections with input from internal and external stakeholders.- Supporting preparatory work to get new business deals reviewed & approved- Coordinate with Executive team and contributing IKS functions on the materials needed for regular and ad-hoc reports- Present final deliverables to internal and external stakeholders- Facilitate or enable development / governance around all financial budgeting, forecasting and related reportingStrategy & Business Insight- Track assigned segments and dimensions of the healthcare industry, supply insight and suggest areas of business opportunity. - Work with the FC Head on expansion opportunities and other strategic growth opportunitiesDesired Experience & Qualifications:An advanced business degree is required 8+ years of experience in a similar role or in a role focused on management / business consulting or strategy Proven track record of solving complex problems and completing challenging projects. Program Management experience is preferred Demonstrated financial acumen, problem solving ability, and diagnostic, analytical and quantitative skills Advanced computer skills, including knowledge G-Suite tool and/or the MS equivalents, required Project Management Professional (PMP) Certification Experience working with International, off-shore teams Experience in creating and managing executive / governance reports

Minimum 2 years of experience in RCM domain in US Health, preferably in Quality Auditor/Expert capacity in Payment Posting.Should be able to analyze ERA and manual posting, patient-cash, check, and credit card payments.Should have strong understanding of medical billing terms, such as co-pays, deductible allowable amount, co-insurance, contractual adjustment, in-network and out-of-network processing, retraction, recoupment, and offsetting, capitation payments, collection agency payments, MVA and WC payments, correspondence, and zero claims.Should be able to access and navigate through various websites to retrieve, process, and track EOBs and if require correct and upload EOBs.Should be able to identify line item details for non-covered services, inclusive services, credentialing, medical necessity, non-par, no authorization denials, COB denials, and associated denial reason/remark codes.Should have good understanding on CARC and RARC codes.Medicare claims processing-sequestration, interest payment, reporting codes, and modifiers.Should be able to understand payer-specific guidelines, secondary and tertiary claims and patient statement process, and patient and insurance refunds.Should be capable of interpreting and processing the EOBs/ERAs, research, correct and refile denied claims, if required.Should have strong analytical skills on reconciliation, payment variance, and balances with insurance or patients.Should have strong verbal and written communication skills.Should have good feedback/coaching and mentoring skills.Should have hands-on experience in MS Excel and Google Suite experience is preferred.Knowledge of Six Sigma Quality Tools is an added advantage.Should be able to analyze the trends, perform RCA, and propose solutions around the identified root causes.Knowledge on eCW, NextGen, IMS, Raintree applications is an added advantage.Should be flexible with shift timings based on business requirement.

Minimum 2 years of experience in RCM domain in US Health, preferably in Quality Auditor/Expert capacity in Accounts Receivables.Expertise in medical billing end to end RCMStrong knowledge on various denials and remark codes and able to take immediate action to resolve them and follow up on the claims for collection of paymentMonitor and analyze RCM process errorsResponsible for calling insurance companies in USA on behalf of doctors/physicians and follow up on outstanding accounts receivablesAudit error corrections both short- and long-termQuantify error rates and their trends individually, by team, by client, and by client poolAnalyze the errors to build training materials and testsCreate automation solutions to reduce error ratesShould be able to resolve billing issues that have resulted in delay in paymentResponsible for call/data quality monitoringProvide feedback to agents using the prescribed feedback modelMentoring and coaching agents on process-level issuesMonitor adherence to compliance procedures and processesResponsible for reporting program-level quality scores to the process ownersResponsible for conducting calibration and performance review calls in terms of quality with clients as well as the internal teamConduct refresher training on the basis of the errors identifiedPerform weekly analysis aiming at improving SLAPerform brainstorming and root cause analysis to analyze data and provide tips or suggestions to the operation/management teamIdentify and highlight potential risk areas and recommend preventive actionMaintaining a robust monitoring system to ensure key program metrics are adhered to and the required level of quality is maintained across the board

Experience in US Healthcare is a must.Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.Key Responsibilities:Process:? Develop and deploy a best in class Service Quality framework to drive higher performance on key business metrics in revenue cycle management? Ensure standardization of Service Quality practices across the projects to drive measurable, repeatable and predictable operations? Ensure calibration of Service Quality and leverage data-driven analysis for process improvements ? Be proactive in identifying process level gaps and lapses and set up early warning systems/methods to enable on time course correction.? Manage, oversee and support Internal Staff Development, Quality Management and Organization Development? Support Organization’s drive of enhancing delivery by assuming a leadership role in transformation to a Quality Organization? Promoting and Drive a culture of Quality Achievement and Performance Improvement throughout the Assigned Accounts? Enabling strong Data Driven Organization Model? Deployment of continuous improvement activities through Kaizen and Six Sigma Methodologies? Effectively interact with Delivery Teams to maintain process adherence and help bringing improvements? Working with training, hiring and transition Teams to establish input quality requirements? Formulate and manage the development and implementation of Quality Goals.? Setting QA Compliance objectives and ensuring targets are achieved? Assessing the service delivery quality against customer requirements? Agreeing standards and establishing clearly defined quality methods for staff to apply? Setting up and maintaining controls and documentation procedures? Liaising with customers, auditors and internal delivery stakeholders to ensure the execution of corrective action compliance with customers specifications? Establishing standards of service for customers or clients? Conducting increasingly sophisticated analytics to drive performance and recommend process improvements and controls to improve service delivery.People: ? Responsible for making quality a core part of everyone's daily job.? Constantly improving the quality of services via performance improvement, technology, training and upskilling and other methods.? Responsible for the Engagement, Development & Management of the Team Managers and Quality Experts? Drive employee engagement initiatives and optimize attrition levels in the team Portfolio LeaderClient:? Work with clients closely to establish quality framework for the account? Act as a single point of contact for all quality related conversations with the client? Assume end to end ownership of managing all quality related escalations from the client? Present Quality insights to the client on a periodic basis Financial:? Ensuring the highest possible delivery quality at the lowest total cost of ownership. In other words, optimize the cost of quality for the account.? Report out all process deviations and process control lapses to quality and operations leadership to ensure high quality of outcome as seen by the client Qualifications:? Graduate in any stream is a must? Graduate in Engineering / Post Graduation in Statistics / Mathematics would be preferred Role Prerequisites:? Minimum 10+ years and above experience in AR, PP, Billing OR EV/BV is a must which includes a preferred minimum 5+ years of experience in transactional quality/ service quality teams.? Six Sigma Green Belt OR Black Belt certification would be preferred.Functional Competencies:? Knowledge of the US healthcare industry and RCM function would be mandatory? Working Knowledge of the 7 Quality Tools is mandatory? Good Feedback and Coaching Skills? Good Interpersonal & Communication Skills? Detail Orientation? Excellent stakeholder management skills-Ability to interact with senior leadership/clients and manage expectations effectively? Ability to handle global or multi-location teams and customer projects.? Ability to deliver high impact amid complexity, ambiguity and competing priorities independentlyConsultative Skills Behavioural Competencies:? Accountability? Team Work? Communication? Customer Centricity? Developing Others? Impact and Influence? Analytical Ability? Leading Change