9 INNOVATION TECHNOLOGY BY DESIGN JOBS

Advanced System Administrator is a skilled technician who is responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.Education and Qualifications Bachelor's degree and undergraduate with minimum 4 years of experienceAt least 4-5 Years of experience in IT Domain working for US/EME/AUS A clientsExperience of working with teams of English-speaking countriesExcellent customer service skillsRequirement:Hands-on experience on user Active directory administration & managementHands-on experience with user Office 365 administration & managementAdvanced knowledge of Windows 10 diagnosis and troubleshootingAdvanced knowledge of Windows server roles i.e., AD, FNP, DHCP, DNS, RDSAdvanced knowledge of Application support and troubleshootingGood understanding of AzureWindows networking basics and management i.e., Firewalls, Switches, ISP,Understanding of BackupsUnderstanding of VMware and Hyper-VRoot Cause Analysis and Incident Analysis/TrendingOur Culture and YouWhat does the day in life look like for the Advanced System Administrator? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.Our employees have indicated that at IT by Design they find a home where their passion and career goals finally intersect for them to live a life full of purpose.

Education and Qualifications• Bachelor’s degree.• Minimum one year of experience in dealing with international clients.• Experience of working with teams of English-speaking countriesResponsibilities• Troubleshooting on Desktops.• Troubleshooting on Microsoft office 365, firewall and mail servers.• Monitoring backups.• Troubleshooting networks, virtualization, and windows servers.CapabilitiesSkills• Technology Graduate OR Bachelor of Science in IT.• Must have a prior minimum 1 year of experience in customer service or technical support role.• Effective interpersonal skills and relationship-building skills.• Strong written and oral communication skills (Must have).• Strong analytical and problem-solving abilities, with keen attention to detail.• Must be a team player but should also understand the importance of individual contributions.• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.• Must be flexible to work any shift in a 24/7 operation including night shifts.

Senior Manager of Content Marketing – IT By Design We are a positive impact organization that is on a mission to influence the lives of MSP peers through thought leadership and success training. Our mission: Building our Communities with a Passion for Excellence. We are looking for a Senior Manager of Content Marketing to join our team and enrich our marketing operations including demand generation, sales enablement, communications, social media, digital marketing, email marketing, and brand development. Our ideal candidate has experience leading a team of highly creative people to produce superior creative content that is valuable, relevant, and consistent, to support our marketing and thought leadership strategies. Our ideal candidate has experience with managing tight deadlines and changing priorities. If you are a people-person who loves the rewarding challenge of building creative collateral, we want to hear from you. Role Responsibilities Content Strategy Development: You would be responsible for developing a comprehensive content strategy aligned with the company's overall marketing objectives. This involves understanding the target audience, conducting market research, and identifying content themes and formats that resonate with them. Content Audit & Research: Audit the existing content on the company’s website for brand voice, relevance, and optimization. Research competitors to find content gaps and keyword gaps that ITBD hasn’t yet covered. Content Creation and Curation: Overseeing the creation and curation of high-quality content across various channels such as blogs, social media, email newsletters, videos, podcasts, whitepapers, and more. This may involve working with in-house content creators, freelance writers, designers, and agencies to produce engaging content. Edit, proofread and improve writers' posts. Content Calendar Management: Creating and managing a content calendar to ensure a consistent publishing schedule that aligns with the content strategy. This includes planning content themes, topics, and publication dates while coordinating with other departments to ensure timely execution. Promote a consistent brand identity through the company’s social media profiles. Content Performance Analysis: Monitoring and analyzing the performance of content initiatives using metrics such as website traffic, engagement metrics, conversion rates, and ROI. This data-driven approach helps optimize content strategies and identify areas for improvement. Team Leadership and Collaboration: Leading and mentoring a team of content creators, strategists, and marketers to execute the content strategy effectively. Collaboration with other departments such as marketing, sales, product, and customer support is also crucial to ensure alignment and coherence across all marketing efforts. Stay Updated with Industry Trends: Keeping abreast of the latest trends, technologies, and best practices in content marketing to continually innovate and stay ahead of the competition. Overall, as a senior manager of content marketing, your role is multifaceted and requires a blend of strategic thinking, creativity, leadership, and analytical skills to drive the success of content marketing initiatives and contribute to the overall growth of the business. Skills & Qualifications Bachelor’s degree in marketing, design, or related field 7 years of relevant experience. Experience in progressively senior roles within content marketing is highly valued. Experience in creating integrated content across all marketing channels: digital, social media, paid media, mobile, offline, and print . Experience in creating marketing/advertising campaigns — from developing the vision and messaging platform to overseeing production on time and within budget. Understanding of content marketing tactics, such as SEO, digital advertising and social media marketing. Experience as a copywriter, graphic designer, or production artist. Experience in project management, with a focus on creative direction. Excellent written and verbal communication skills in English. Ability to communicate effectively with diverse creative team members . Our Culture and You What does the day in a life look like for the Creative Brand Manager? You work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. There are no office politics and no competing agendas. We work hard and have fun while dreaming big. Our employees have indicated that with IT By Design & Build IT, they find a home where their passion and career goals finally intersect for them to live a life full of purpose. We want you to apply We know that some people from underrepresented groups may not apply for roles unless they meet all the qualifications indicated. We’re here to tell you that we want to hire the right person for the role, not necessarily the right qualifications. If you don’t necessarily meet all the qualifications but have the right ‘can do’ attitude and are willing to learn, we want to hear from you.

The Director of Marketing is an exempt, executive position, responsible for all marketing operations of the company including lead acquisition, sales enablement, communications, retention, and brand development. This executive leads a team of enthusiastic, analytical, and passionate marketing professionals to develop, execute, and optimize the marketing strategy. We are looking for someone with a history of brand development and a proven ability to accelerate company growth by leveraging the latest marketing strategies and technologies. This role goes beyond traditional marketing tactics to generate awareness, educate the consumer on the viability of our service, and in turn drive the consumer to take action and engage the brand.Principal Duties & ResponsibilitiesLead the full marketing strategy and have accountability over development, execution, and optimization across all channels including paid and organic search, email, social, events, and affiliate marketing.Communicate with the leadership team and key stakeholders to execute lead generation, sales enablement, and retention-based marketing campaigns that align with and deliver against business goals.Develop and execute social media, content, and communication strategies to further our public relations and community engagement.Grow strategic marketing partnerships.Build a highly efficient and capable team of marketing professionals.Define the competitive marketplace and evolve our brand awareness through strategy development and brand-building tactics.Lead research and development into new marketing tactics and strategies while improving current systems.Establish key metrics and manage goals while leading the improvement of our pipeline for sales.Maintain framework for all marketing activity, tracking results and reporting progress with management.QualificationsA completed BS degree in Business, Marketing, Advertising, or other related discipline.Minimum experience required 10+ years of professional experience in marketing of which 5+ years in a leadership marketing role.Experience building and executing brand awareness and public relations campaigns.Experience in a fast-growing company with a track record of delivering big results.Highly proficient and effective communication skillsAbility to utilize data analytics to deliver insight and identify opportunities for growth.A strong record of developing successful, innovative, and cost-effective marketing campaigns. Our Culture and YouWhat does the day in life look like for the Director of Marketing? You come to work each day in an open office environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. There are no office politics and no competitive agendas. We work hard and have fun while dreaming big. Our employees have indicated that with the ITBD, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.

As a Conversion Rate Optimization Specialist/Expert at IT By Design, you will play a crucial role in enhancing our online presence, increasing conversion rates, and improving our employer branding. You will be responsible for designing and executing strategies to create a high-converting website, landing pages, and email campaigns. This role requires a deep understanding of end-user psychology, as well as strong collaboration and project management skills to work with a variety of stakeholders.Key Responsibilities:Conversion Rate Optimization (CRO):Conduct data-driven analysis to identify areas for improvement on the website, landing pages, and email campaigns.Develop and implement A/B testing, multivariate testing, and other CRO techniques to increase conversion rates.Continuously monitor and optimize user journeys to improve the overall customer experience.Optimize lead generation, customer acquisition, and nurturing processes.Employer Branding.As a marketer of top talent, it is imperative that we are able to apply the same skills in conversion rate optimization to generate a stronger body of candidatesCreate and manage content that showcases the company culture, values, and benefits.Work closely with HR and recruitment teams to attract top talent.Stakeholder Collaboration:Work with cross-functional teams, including Demand Generation, Events, Content, Marketing Operations and Digital Marketing, to ensure seamless execution of CRO and marketing strategies.Collaborate with external agencies or vendors when needed to achieve specific objectives.Qualifications:Bachelor's degree in Marketing, Psychology, Business, or a related field. Proven experience in conversion rate optimization, digital marketing, B2B marketing, or related roles.Proficiency in CRO tools, web analytics, and marketing automation platforms.Excellent understanding of end-user psychology and user experience principles.Strong project management and collaboration skills.Exceptional communication and presentation skills.Familiarity with employer branding is a plus.Knowledge of the MSP industry is advantageous but not required.

Position Summary The Event Specialist is responsible for the coordination of conferences and meetings, ensuring that all logistical and operational aspects are executed flawlessly. They work closely with the Event Manager to ensure client, sponsor, vendor, speaker, and internal team deliverables are collected on time in order to plan and deliver successful conferences. The Event Specialist will assist in managing details such as scheduling, budgeting, logistics, and participant experience. Education and Qualifications • Education: Must have a master’s degree in a business-related or technical field. An equivalent of the same is also acceptable for this position. • Experience: At least 10 years of experience in driving consumer acquisition across marketing channels They will also have a history of driving a business’s growth in B2B marketing with innovative demand generation and prospecting campaigns, working with Adwords and other similar platforms. • Communication Skills: Communication skills are a must for the Director of Performance Marketing, both in written and verbal form. • Interpersonal Skills: 1. consumer-oriented always striving to meet consumer needs. 2. detail-oriented and have strong organizational skills. 3. able to prioritize and work comfortably on multiple projects and meet deadlines. 4. work effectively under pressure. 5. team-oriented using sound judgment in decision-making. 6. have the ability to develop and achieve measurable performance goals that support the business’s overall goals and metrics. 7. demonstrate calmness in uncertain and stressful circumstances. Responsibilities • Conference Planning: o Collaborate with sponsors to provide an exceptional onboarding experience that guides them through the steps and deadlines to make the most out of their investment with our conference. o Set-up sponsor profiles and assign tasks as sponsor sign contracts. o Maintain detailed event plans, timelines, and budgets for each conference. o Source venues and vendors, as needed. o Secure necessary permits and licenses, as required. • Logistics Management: o Coordinate logistical details, including transportation, accommodations, catering, A/V equipment, and signage. o Oversee event setup and breakdown, ensuring the event space is configured as needed. • Budget Management: o Monitor and manage conference budgets, ensuring expenses stay within the allocated budget. o Track all expenses and provide regular financial reports to clients or management. • Vendor and Supplier Coordination: o Manage vendors and suppliers, such as caterers, AV technicians, and decorators. o Ensure that all vendors meet the client's requirements and deliver their services on time and within budget. • Registration and Attendee Management: o Set up registration systems for conference attendees using Cvent. o Assist with attendee communication, including confirmations, event information, and registration updates. o Manage on-site registration and provide support for attendees during the conference. • Program Coordination: o Coordinate speakers, panelists, and presenters, including logistics and audiovisual needs. • On-Site Management: o Oversee all aspects of the conference on the day(s) of the event, including registration, exhibit hall, session management, and issue resolution. o Ensure that the event runs smoothly, addressing any unexpected issues as they arise. • Post-Event Evaluation: o Conduct post-conference evaluations and gather feedback from clients and attendees. o Analyze the event's success and areas for improvement and prepare a report.Personal Qualities: o Bachelor's degree in Event Management, Hospitality, Marketing, or a related field. o Proven experience in event planning and coordination, especially in managing conferences. o Strong project management and organizational skills. o Excellent communication and negotiation skills. o Proficiency in event management software and tools – including Cvent, SharePoint, Microsoft Office and HubSpot. o Ability to work well under pressure and handle unexpected challenges. o Flexibility and adaptability to changing event requirements. o Speaks English fluently. o Experience working with US brands

Reporting to: Director NOC Service DeliveryLocation: India (Chandigarh & Noida)Work Model: WFO ELIGIBILITY:• Looking for a Graduate/Postgraduate. • 10+ years of related experience. JOB OVERVIEW:The Service Delivery Manager is responsible for managing the activities and responsibilities of the NOC & Professional Services team. As a part of this management, the Service Delivery Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels. MUST HAVES:• Maintain a deep understanding of relevant technologies and industry trends to provide technical guidance and expertise.• Knowledge of IT applications, processes, software, and equipment. • Strong organizational, presentation, and customer service skills. • Skill in strategic planning with an ability to think ahead and plan over a 6 - 12 months’ time span. • Skill in planning and preparing written communications. • Skill in leading people and getting results with a strong customer orientation. • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care. • Ability to multi-task and adapt to changes quickly. • Ability to work in a team and communicate effectively. • Service awareness of all organization’s key IT services for which support is being provided. • Understanding of support tools, techniques, and how technology is used to provide IT services. • Typing skills to ensure quick and accurate entry of service request details. • Self-motivated with the ability to work in a fast-moving environment. RESPONSIBILITIES:• Serve as a Subject matter expert on technical issues and provide guidance to both internal teams and clients.• Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team. • Improve usage of IT Support resources and increase productivity of the team. • Communicate with all parties in a constructive manner to guarantee customer expectations are met. • Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients, as necessary. • Perform customer follow-up to verify final resolution and determine satisfaction level. • Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. • Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements. • Understand overall NOC & service desk objectives, as well as the role and function of each team member. • Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests. • Assist the remote service team in design and development tasks. • Mentor remote service team during technical escalations. • Drive problem investigations and resolution as required. • Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully. • Design and maintain process documentation for the remote service team. • Manage the process of implementing change efficiently and effectively. ADDITIONAL DUTIES & RESPONSIBILITIES: • Identify areas for improvement and make constructive suggestions for change. • Continually seek opportunities to increase customer satisfaction and deepen customer relationships. • Escalate Service related issues to the Director of NOC Service Delivery as required. • Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions. • Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs. • Involvement in the design and building of new services. • Conduct performance evaluations and mentor those with less experience. • Develop training programs to develop and refine the skills of the remote NOC team. • Facilitate regular remote service team meetings and service board reviews. • Document internal processes and procedures related to duties and responsibilities. • Responsible for entering time and expenses in ConnectWise as it occurs. • Review and approve the remote service team’s time and expenses sheets in ConnectWise. • Enter all work as activities, service tickets, or project tickets into ConnectWise. • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.Relevant additional information:Experience with Managed Service Providers or MSP platform company’sHave Service Delivery exposure for US based customers.Client relationship management exposureKnowledge in cross functional management methods and techniquesKnowledge of IT applications, processes, software, and equipmentExcellent CommunicationProblem solverUnderstanding of local labor laws.ABOUT US: IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, Cyber Security and Business Continuity services.

Job Responsibilities:? Windows Server support ? Advanced Desktop Troubleshooting ? Windows Server Administration ? Active Directory Administration ? O365/MS Exchange (2010 or higher) or Hybrid administration ? Backup administration ? LAN/WAN troubleshooting and diagnosis ? Basic private and public cloud administration ? Server and network alert management and remediation ? Server antimalware administration and resolution Must Have:? Good conceptual understanding of Windows architecture ? At least 2-3 years of hands-on experience on Wintel ? At least 2 years of experience in end-user technical support ? At least one year of hands-on experience in one of the following technologies: o Active Directory o O365 o Azure Eligibility:? >=5 years of IT or related domain ? Excellent written and verbal communication skills ? Excellent customer service skills ? Education: Graduate (Any stream) preferably in computer science or related field dITBD Benefits:? Competitive salary and benefits? Great work-life balance? Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development? Medical insurance coverage worth INR 5 Lakh for employees and their immediate family? Accidental policy coverage to INR 5 Lakh? Term Life insurance worth INR 20 Lakh? Community-based engagement clubs at work, including book and movies clubs? Community Wellness programs for employees' wellbeing, including Yoga, Mental Break Sessions, Bhangra lessons and more

Advance System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails or chats.JOB DUTIESGood conceptual understanding of Windows architectureAt least 2-3 years of hands-on experience on WintelAt least 2 years of experience in end-user technical supportAt least one year of hands-on experience in one of the followingtechnologies:o Active Directoryo O365o AzureAdded advantageDesktop troubleshooting experienceNetworking Skills, Private cloud administration (VMware/Hyper V)Conceptual understanding or hands-on experience on BackupsConceptual understanding or hands-on experience on FirewallsMCSE or CCNA or, Network+ or Security+ or VMware or Azure or ITIL foundationELIGIBILITYAt least 1-2 years of windows desktop end-usertechnical support experienceExcellent written and verbal communication skillsExcellent customer service skillsEducation: Any undergraduate/graduatePERKS AND BENEFITS WITH ITBDCompetitive salary and benefitsGreat work-life balanceComprehensive on-job training, best-in-industry communications training, and sponsorship for skilldevelopmentMedical insurance coverage worth INR 5 Lakh for employees and their immediate familyAccidental policy coverage to INR 5 LakhTerm Life insurance worth INR 20 LakhCommunity-based engagement clubs at work, including book and movies clubsCommunity Wellness programs for employees' wellbeing, including Yoga, Mental Break Sessions, Bhangralessons and more.ABOUT USWhen IT By Design launched in 2003, leadership imagined a company based on core values a team that was more like family than employees and customers who grew to be close friends. ITBD has grown steadily by taking care of its team as if they are family, growing from 40 team members in 2013 to more than 500 today. The company remains privately held enabling decision-making focused on what is best for partners and the ITBD community. Recently certified as a Great Place to Work.