10 LAN IT GMBH JOBS

LAN IT 24 GmbH is looking for IT Engineer.

The Role

You will be responsible for :

• Advising on audit findings and providing recommendations on IT control measures.
• Ensuring proper documentation of IT audit procedures.
• Organising and executing audits of IT processes to ensure compliance with policy.
• Ensuring that audit plans are carried out and audits delivered in a timely manner.
• Generating IT budget in conjunction with other stake holders.
• Managing overall IT operations ranging from infrastructure to application.
• Managing day-to-day stakeholder interaction, identifying needs and evaluating solutions.
• Working with other internal stakeholders as well as third party vendors to ensure solutions are in line with current & future business requirements.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a IT Audit or IT Manager / IT Director / CTO role.
• You have strong communication and interpersonal skills and a solid track record in IT business partnering roles and driving technology initiatives and programmes across the business.
• You have excellent written and verbal communication skills.
• You are a strong mentor and coach who can build high performing teams
• You are a self-starter and demonstrate a high level of resilience
• You are a strong networker & relationship builder

What's on Offer?

• Work alongside & learn from best in class talent
• Join a well known brand within IT Infrastructure / Blockchain / Cloud Computing
• Great work environment

LAN IT 24 GmbH is looking for IT Engineer.

The Role

You will be responsible for :

• Generating IT budget in conjunction with other stake holders.
• Managing overall IT operations ranging from infrastructure to application.
• Managing day-to-day stakeholder interaction, identifying needs and evaluating solutions.
• Working with other internal stakeholders as well as third party vendors to ensure solutions are in line with current & future business requirements.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a IT Manager / IT Director / CTO role.
• You have strong communication and interpersonal skills and a solid track record in IT business partnering roles and driving technology initiatives and programmes across the business.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments

What's on Offer?

• Work within a company with a solid track record of success
• Leadership Role
• Great work environment

The Band 1 Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. A desktop engineer provides break-fixing, fault diagnosis, and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 2-3 years’ experience in Windows desktop support.

The Role

Responsibilities:

• Provide first- /second level contact and problem resolution for customer issues.
• Work with third-party Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, as well as Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Ideal Profile

• Bachelor's Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
• Mobile device management, including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

What's on Offer?

• Work within a company with a solid track record of success
• Leadership Role
• Great work environment

The Band 1 Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. A desktop engineer provides break-fixing, fault diagnosis, and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 2-3 years’ experience in Windows desktop support.

The Role

Responsibilities:

• Provide first- /second level contact and problem resolution for customer issues.
• Work with third-party Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, as well as Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Ideal Profile

• Bachelor's Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
• Mobile device management, including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

What's on Offer?

• Work within a company with a solid track record of success
• Leadership Role
• Great work environment

The Band 1 Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. A desktop engineer provides break-fixing, fault diagnosis, and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 2-3 years’ experience in Windows desktop support.

The Role

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are a strong networker & relationship builder
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Work alongside & learn from best in class talent
• Great work environment
• Leadership Role

We offer support for routers, switches, firewalls, servers, wireless, migration and much more. Our services include troubleshooting wide-area networks, routers, local area networks, and switches. In addition, our experts install and update software or hardware (modules, memory, power supply, fans, etc.). Other tasks include responding to technical inquiries, logging service and repairs, creating manuals and guides, and training customers, employees, and managers.

The Role

Your responsibilities will include:

• Processing customer inquiries and problems in the area of IT support
• Recording and documenting customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently occurring problems
• Escalation of complex cases to second-level support
• Monitoring systems and performing basic maintenance tasks
• Updating knowledge bases and creating guides for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Ideal Profile

• Specialist knowledge of IT systems, networks, and hardware
• Very good level of English and German (written and verbal) to effectively liaise with the stakeholders of the region.
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

What's on Offer?

• Great work environment

We offer support for routers, switches, firewalls, servers, wireless, migration and much more. Our services include troubleshooting wide-area networks, routers, local area networks, and switches. In addition, our experts install and update software or hardware (modules, memory, power supply, fans, etc.). Other tasks include responding to technical inquiries, logging service and repairs, creating manuals and guides, and training customers, employees, and managers.

The Role

Your responsibilities will include:

• Processing customer inquiries and problems in the area of IT support
• Recording and documenting customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently occurring problems
• Escalation of complex cases to second-level support
• Monitoring systems and performing basic maintenance tasks
• Updating knowledge bases and creating guides for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Ideal Profile

• Specialist knowledge of IT systems, networks, and hardware
• Very good level of English and German (written and verbal) to effectively liaise with the stakeholders of the region.
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

What's on Offer?

• Great work environment

We offer support for routers, switches, firewalls, servers, wireless, migration and much more. Our services include troubleshooting wide-area networks, routers, local area networks, and switches. In addition, our experts install and update software or hardware (modules, memory, power supply, fans, etc.). Other tasks include responding to technical inquiries, logging service and repairs, creating manuals and guides, and training customers, employees, and managers.

The Role

Your responsibilities will include:

• Processing customer inquiries and problems in the area of IT support
• Recording and documenting customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently occurring problems
• Escalation of complex cases to second-level support
• Monitoring systems and performing basic maintenance tasks
• Updating knowledge bases and creating guides for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Ideal Profile

• Specialist knowledge of IT systems, networks, and hardware
• Very good level of English and German (written and verbal) to effectively liaise with the stakeholders of the region.
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

What's on Offer?

• Great work environment

We offer support for routers, switches, firewalls, servers, wireless, migration and much more. Our services include troubleshooting wide-area networks, routers, local area networks, and switches. In addition, our experts install and update software or hardware (modules, memory, power supply, fans, etc.). Other tasks include responding to technical inquiries, logging service and repairs, creating manuals and guides, and training customers, employees, and managers.

The Role

Your responsibilities will include:

• Processing customer inquiries and problems in the area of IT support
• Recording and documenting customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently occurring problems
• Escalation of complex cases to second level support
• Monitoring systems and performing basic maintenance tasks
• Updating knowledge bases and creating guides for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Ideal Profile

• Specialist knowledge of IT systems, networks, and hardware
• Very good level of English and Chinese (written and verbal) to effectively liaise with the stakeholders of the region.
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

What's on Offer?

• Great work environment

We offer support for routers, switches, firewalls, servers, wireless, migration and much more. Our services include troubleshooting wide-area networks, routers, local area networks, and switches. In addition, our experts install and update software or hardware (modules, memory, power supply, fans, etc.). Other tasks include responding to technical inquiries, logging service and repairs, creating manuals and guides, and training customers, employees, and managers.

The Role

Your responsibilities will include:

• Processing customer inquiries and problems in the area of IT support
• Recording and documenting customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently occurring problems
•  Escalation of complex cases to second level support
• Monitoring systems and performing basic maintenance tasks
• Updating knowledge bases and creating guides for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Ideal Profile

• Specialist knowledge of IT systems, networks, and hardware
• Very good level of English and German (written and verbal) to effectively liaise with the stakeholders of the region.
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

What's on Offer?

• Flexible working options
• Leadership Role
• Great work environment