19 NEWFOLD DIGITAL JOBS

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.About the opportunity:As the Storefronts & eCommerce Manager (Adobe Experience Manager) for our brands in the ANZ/SG region, you will be the center of expertise for all things Storefronts. The AEM Storefronts Manager role is flexi-remote providing the freedom for the candidate to be based in Australia, Singapore, the Philippines, or India.You will be accountable for managing and driving many aspects of our online stores including content management, campaign release controls, A/B testing, UX tests, onsite development oversight, project management. Plus meeting the performance objectives with a focus on customer experience, sales and conversion rate.In this role you will collaborate various X-functional stakeholders, including brand managers, development managers and marketing and product teams to ensure all communication and creative aligns with the brand and business goals and is consistent with our wider ecommerce and marketing initiatives. This role offers a largely remote working experience with flexible working hours and an opportunity to engage with teams across the APAC region!What you’ll do & how you’ll make your mark.Core DeliverablesBuild, maintain and track the platform roadmap and make sure it continuously aligns with the business strategy, including impacts to customer and key eCommerce drivers.Operate as an execution-leader and guide the brand squads with the content management of AEM and non-AEM storefrontsOperate as an execution-leader and guide the brand squads with customer panel driven content changes, campaign changes, UX & product initiativesOversee multi-brand instance of AEM, managing roadmaps and release cycles and collaborating with respective brand managers on deliverablesContinuously measure and report key storefront performance metrics like CVR / Click & Engagement Metrics / Load TimeEnsure user management and controls are governed by policies and proceduresDrive continuous improvement through frequent deployments of onsite tests, while tracking & measuring performance through tools like Google Analytics, Hotjar, Optimizely and other forms of customer insightWork with UX designers to create PRDs & high-level mockups/wireframes along with our Design team to define desired outcomesStakeholder ManagementProactively manage all relevant stakeholders including senior management, building consensus and commitment to project outcomesWork collaboratively with cross functional stakeholders and in close conjunction with the design and engineering teams to align on roadmaps and deliverablesEngage & cultivate relationships with partners across the business, gain insight and adopt best practicesPartner closely with Analytics teams to evolve our understanding of performance across eCommerce.Collaborate with marketing, sales & support teams on the go-to-market planning for productsWork across various APAC time zones (Australia, Philippines, Singapore & India) being available to the various team members and meeting schedules.Data & AnalysisMonitor, report and find ways to improve platform performanceWork with the BI team to build visibility for key platform metricsLeverage data and insights to continually optimize to maximize value of our platform and processesAnalyze data from internal and external sources to develop strategies and define platform objectivesWho you are & what you’ll need to succeed.6+ years' experience working in eCommerce or Storefronts rolesStrong communication, organizational, and analytical skillsA keen eye for good design & understanding of user experienceHaving a customer first mind set and an ability to adopt design thinking principlesKnowledge of tracking customer journeys and ability to analyze and utilize dataExperience working with tools like Jira, Google Analytics, Hotjar, Mockups, OptimizelyA strong understanding of CMS systems & how HTML/CSS/Javascript worksAttention to detail, multitasking, and customer service focusExperience working in an agile organization or with cross functional teamsAbility to build collaborative relationships with a diverse range of stakeholdersDriven by delivery, delivering on time and to high standardsWhy you’ll love us.We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Who we are:Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. The Role:In this role, you will be at the forefront of product strategy and drive key aspects of customer experience and getting products to market on some of the world’s pre-eminent web services brands. You will work with multi-disciplinary teams in India, USA, Australia, Singapore, Phillippines, and Ukraine with the goal of reinforcing Newfold Digital’s status as the premier web-presence services provider worldwide. What you’ll do & how you’ll make your mark.Actively participate in developing product strategy - define what we should build and why Manage the platform roadmap and drive backlog prioritization, through customer research, value identification, cost benefit analysis, and progress against the broader business strategy - within your specific area. Communicate business and stakeholder needs with engineering partners - write clear and detailed specifications and user stories for complex features, functionality, and products. Create low-fidelity mock-ups, wireframes, etc. as required to define product and user experience Work closely with marketing to develop and execute go-to-market plans to effectively launch and scale product initiatives. Implement product analytics to derive behavioral insights on usage of products and product features. Monitor impact of product features and key business metrics. Troubleshoot product issues and answer product questions - be the platform owner and expert. Communicate product vision and strategy to internal stakeholders and external partners, building a strong community of advocates for the product. Who you are & what you’ll need to succeed.At least 3 years of successful experience in developing and growing web-based products Outstanding oral and written communication skills Strong UX skills - understanding of what makes an engaging user experience and a flair for appealing design Analytical, data-informed thinking coupled with experience of hands-on data exploration using SQL, Excel, statistical analysis, and business intelligence tools. Passion to self-motivate, the guile to sell the right ideas to stakeholders, and the hustle to execute those ideas against all obstacles. Deep understanding of agile/lean product development principles Experience of working with remote, internationally geo-distributed teams Why you’ll love us.We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.The Role:A Fraud Specialist reviews new account purchases with the primary intention of preventing payment fraud by utilizing best judgement, while ensuring a positive, frictionless experience for legitimate customers. This also includes, but is not limited to, reviewing signup information, verifying accounts, and reviewing fraud and chargeback information.Your success in this role will ensure Newfold Digital is able to maintain compliance with payment fraud regulations, while providing a great customer experience for individuals and small businesses around the globe.What you’ll do & how you’ll make your mark:? Quickly process new account signups using various tools, both internal and 3rd party, with the goal of determining if they are legitimate and preventing the approval of fraudulent purchases.? Proactively work with accounts to recognize fraudulent activity and communicate fraud trends to the fraud team and management. ? Accurately communicate and assist customers with verifying their account as needed, offering a great customer service to all customers. ? Complete daily and miscellaneous assigned tasks which may involve, but is not limited to, fraud activity investigation outside of the normal workflow or processing reports using Microsoft Excel and other tools. Who you are & what you’ll need to succeed:? Previous experience with screening customers for payment fraud in retail or eCommerce platform(s).? Strong attention to detail and ability to make sound judgements while navigating gray areas. ? Self-starter with a keen sense of time management and ability to multitask effectively.? Proactive at resolving issues in an unbiased, professional manner, with the ability to work both independently and collaboratively. ? Strong communication and customer service skills (both written and verbal), with the ability to empathize with clients and coworkers. ? Proficiency in Microsoft Office.Why you’ll love us:We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.The Role:We are looking for an Analyst who will be responsible for analyzing contact center and agent performance, generating forecasts, creating schedules, managing schedule changes, strategically plan non-production activities and assist managing all intraday performance including contact volumes and schedule both historically and in real-time.As a key member of the Sales & Customer Success Organization the WFM Analyst will work with the various Operations Management teams to produce staffing requirements for their assigned processes/site(s) in order to drive hiring plans and influence resource utilization strategies in order to help drive resource optimization and cost efficiencyWhat you’ll do & how you’ll make your mark:Analyze & provide accurate forecasts for volume, AHT, and required staffing plans to meet service level goalsUnderstand any changes or trends in daily or interval proportions against forecasts which would impact staff requirements and action to mirror contact arrival patterns where possiblePlan & forecast for anomalies due to seasonal variations, specific events, and other cyclical patterns that may affect levels of service and provision staffing plansCreate agent schedules, Manage schedule changes and schedule trade/swap request processAssist with scheduling all non-production events during the most optimal times for assigned site(s) and ensure low impact on SLAsProvide weekly staffing outlook which details projected peak volumes with action plan and scheduled non-production eventsMonitor agent activity and adherence historically and in real-time and make recommendations to help manage these areasMonitor intraday performance and work with floor management to make real time schedule adjustments to enhance service levelAlert agents/managers/Command Center when agents are out of adherence or other situations arise when daily performance is about to be or has been impactedCommunicate with management and produce daily/weekly/monthly metric reportingProvide post-mortem analysis to clearly identify reasons for missing service targetsResponsible for standardizing WFM reporting for all supporting regions/teams—ensuring accuracy in the data and efficiency producing the reportsWork with Salesforce, Telephony, CRM administrators and BI teams to build & manage reports, dashboards, alerts etc.Who you are & what you’ll need to succeed. Minimum of 8 years of experience in performing WFM functions (specifically real-time management) in a multi-department/contact center environment required.Excellent verbal & written communication skills EnglishFunctional Area ITES, BPO, KPO, LPO, Customer Service & OperationsGood understanding of overall operational activities including phone, email, & chat supportMust have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.Capacity Planning & Contact Forecasting experienceExperience with WorkForce Management tools & processesEducation-UG - Any Graduate - Any SpecializationWhy you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

Who we are:Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. The Role:In this role, you will be at the forefront of product strategy and drive key aspects of customer experience and getting products to market on some of the world’s pre-eminent web services brands. You will work with multi-disciplinary teams in India, USA, Australia, Singapore, Phillippines, and Ukraine with the goal of reinforcing Newfold Digital’s status as the premier web-presence services provider worldwide. What you’ll do & how you’ll make your mark.Actively participate in developing product strategy - define what we should build and why Manage the platform roadmap and drive backlog prioritization, through customer research, value identification, cost benefit analysis, and progress against the broader business strategy - within your specific area. Communicate business and stakeholder needs with engineering partners - write clear and detailed specifications and user stories for complex features, functionality, and products. Create low-fidelity mock-ups, wireframes, etc. as required to define product and user experience Work closely with marketing to develop and execute go-to-market plans to effectively launch and scale product initiatives. Implement product analytics to derive behavioral insights on usage of products and product features. Monitor impact of product features and key business metrics. Troubleshoot product issues and answer product questions - be the platform owner and expert. Communicate product vision and strategy to internal stakeholders and external partners, building a strong community of advocates for the product. Who you are & what you’ll need to succeed.At least 3 years of successful experience in developing and growing web-based products Outstanding oral and written communication skills Strong UX skills - understanding of what makes an engaging user experience and a flair for appealing design Analytical, data-informed thinking coupled with experience of hands-on data exploration using SQL, Excel, statistical analysis, and business intelligence tools. Passion to self-motivate, the guile to sell the right ideas to stakeholders, and the hustle to execute those ideas against all obstacles. Deep understanding of agile/lean product development principles Experience of working with remote, internationally geo-distributed teams Why you’ll love us.We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Who We AreNewfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Crazy Domains, Free Parking (NZ) Digital Pacific, Panthur, Web24, Crucial, Vodien, Big Rock, Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.MissionThrough our network of brands, Newfold Digital provides everything businesses need to succeed online. From domains and web hosting to web design and online marketing tools, our helpful business-building services and smart solutions give our customers an edge on the competition.What you’ll do & how you’ll make your markPublish and maintain a standard set of website performance dashboards and scorecard reports.Provide insight into site visitor behavior and engagement in order to identify optimization opportunities and inform site design changes, as well as help to prioritize these opportunities based on value, potential, effort and resources.Assist in the analysis and reporting for A/B testing focused on conversion rate optimization.Coordinate with technical teams to ensure accurate and comprehensive web analytics implementation and track across acquisition channels.Proactively monitor customer behavior on our websites to detect potential issues and subsequently assist with determining root causes and resolving the error.Identify opportunities to continually optimize web page performance.Who you are & what you’ll need to succeed.4+ years corporate experience in Marketing Analytics, Business Analytics or a related field, including the development of analytics dashboards, solutions and strategies across digital marketing platforms and ecosystems.Background supporting E-Commerce site/corporation strongly preferred.Must have expertise using one or more leading web analytics and optimization tools (Adobe/Omniture/Site Catalyst, Google Analytics 360, Adobe Test & Target, Optimizely, etc.)Strong experience with Microsoft Excel or similar (e.g., Tableau) for data manipulation and visualization is required.Experience with experimental design and/or statistical analysis to drive business decision-making.A deep understanding of prospective customer behavior, fundamentals of sales and marketing psychology, ROI and analytics, and design and testing methodologiesStrong in statistical concepts and data science methodologiesExperience working with large and complex SQL databases.Experience with digital marketing channel analysis (PPC, SEO, Display, Social)Bachelor's degree in computer science, Engineering, Economics, Statistics, MIS, Mathematics, Business, or other quantitative discipline or equivalentDesire to work collaboratively in a team-based environment is a must, and a sense of humor is always appreciated.Why you’ll love us.Flexibility You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment – the choice is yoursWork-life balance. Our work is thrilling and meaningful, but we know the right balance is key to living wellWe celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and weprovide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. Depending on what country you live in, we make sure that the right benefits are in place for you. We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leavesto take personal time off and much more!Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

About Us:Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.What's the Business Unit like?BigRock is one of India's leading web services brands that provides domains, websites, hosting, and servers to businesses and professionals across India. It has created a huge cachet for itself as an innovative brand with a set of highly acclaimed award-winning TV campaigns. BigRock is one of the top brands in its category today.What you’ll do & how you’ll make your mark. Have a consultative sales approach! Focus on customer discovery, need analysis, solution pitching, negotiation and closure through customer interactions via phone, chat & emailEnsure Sales diligence! Build & manage sales pipeline through sales cadences and follow-ups to achieve revenue targets (earn attractive incentives!)Know your competition! Proactive awareness about what competition is doing to build or improve sales strategiesWork as ONE team! Collaborate with the Support, Product Management & Marketing team to get client’s feedback heard and issues resolvedMentor & Coach! Share your knowledge and best practices with new members of the teamBe the voice of customers and put forth suggestions for new features and improvements on our existing ones through client interactionsBuild Network! Coordinate and engage with necessary members from the Product, Operations, and Marketing teams to drive customer acquisition & growth campaignsBuild customer relationships! Connect with existing customers as their web advisor and help them achieve their business goals provisioning the right set of product and servicesProjects & Initiatives! Come with campaign idea, pick up projects that helps sales teams.Who you are & what you’ll need to succeed. Graduate from any stream (mandatory)0-2 years of professional experience preferred (SaaS, retail, customer service, education, etc.) in the Indian market.Excellent interpersonal skills and ability to interact with customers and peers.Quick learner with an inquisitive mind & desire to outperform.Interested and inclined towards technology.Willingness to work on a pre-defined roster.Desire and passion to collaborate, learn and grow.Good oral & written communication skills.Excellent analytical skills.Good Team Player.Ability to complete large volumes of work.What are we offering?Young and energetic team, with a healthy competitive spirit!Inside sales role - no field sales, no cold calling!Open-minded & supportive work environment, to empower you to be the best version of yourself!Personal & professional development that ensures your growth!Opportunity to Work from Office, Hybrid or Remotely!Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.The Role. As a Sales Coach within our dynamic website and hosting industry team, you will play a pivotal role in enhancing the sales performance of our young professionals. Your primary objective will be to provide guidance, mentorship, and training to our sales team members, empowering them to achieve their targets and drive revenue growth. This role demands a keen understanding of sales methodologies, effective communication skills, and a passion for developing talent in a remote setting.What you’ll do & how you’ll make your mark:Sales Training and Development:Develop and deliver comprehensive sales training programs tailored to the needs of our sales professionals.Provide ongoing coaching and mentorship to individuals and teams to improve sales techniques, product knowledge, and customer engagement.Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance.Performance Analysis and Improvement:Analyze sales metrics, pipeline activity, and conversion rates to identify areas for improvement.Collaborate with sales managers to develop strategies for addressing performance gaps and optimizing sales processes.Implement performance improvement initiatives and track progress towards sales targets.Product and Service Knowledge:Stay updated on industry trends, market dynamics, and competitor offerings.Work closely with product teams to understand new features, enhancements, and value propositions.Translate technical information into compelling sales messages and training materials for the sales team.Cross-Functional Collaboration:Collaborate with sales managers, operations teams, and other stakeholders to align sales strategies with business objectives.Facilitate cross-functional communication and knowledge-sharing to drive synergy across teams.Act as a liaison between the sales team and other departments to address customer feedback, product issues, and process improvements.Deliverables:A high-performing sales team equipped with the skills and knowledge to effectively promote our products and services.Improved sales performance metrics, including increased conversion rates, higher average deal sizes, and shorter sales cycles.Regular training sessions, workshops, and coaching sessions that enhance the capabilities of our sales professionals.Actionable insights and recommendations for optimizing sales processes, addressing customer needs, and driving revenue growth.Strong collaboration and alignment between the sales team, product teams, and other key stakeholders.Who you are & what you’ll need to succeed:5-7 yrs. in Sales and 1 – 3 yrs of proven experience in sales coaching, training, or mentoring, preferably in the technology or software industry.Deep understanding of sales methodologies, techniques, and best practices.Excellent communication skills, both written and verbal, can convey complex concepts clearly and concisely.Strong analytical skills and the ability to interpret sales data to drive decision-making and performance improvements.Ability to work effectively in a remote environment, with experience managing virtual teams.Bachelor's degree in Business Administration, Marketing, or related field; relevant certifications in sales training or coaching are a plus.Why you’ll love us.We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.The Role:We are looking for an Analyst who will be responsible for analyzing contact center and agent performance, generating forecasts, creating schedules, managing schedule changes, strategically plan non-production activities and assist managing all intraday performance including contact volumes and schedule both historically and in real-time.As a key member of the Sales & Customer Success Organization the WFM Analyst will work with the various Operations Management teams to produce staffing requirements for their assigned processes/site(s) in order to drive hiring plans and influence resource utilization strategies in order to help drive resource optimization and cost efficiencyWhat you’ll do & how you’ll make your mark:Analyze & provide accurate forecasts for volume, AHT, and required staffing plans to meet service level goalsUnderstand any changes or trends in daily or interval proportions against forecasts which would impact staff requirements and action to mirror contact arrival patterns where possiblePlan & forecast for anomalies due to seasonal variations, specific events, and other cyclical patterns that may affect levels of service and provision staffing plansCreate agent schedules, Manage schedule changes and schedule trade/swap request processAssist with scheduling all non-production events during the most optimal times for assigned site(s) and ensure low impact on SLAsProvide weekly staffing outlook which details projected peak volumes with action plan and scheduled non-production eventsMonitor agent activity and adherence historically and in real-time and make recommendations to help manage these areasMonitor intraday performance and work with floor management to make real time schedule adjustments to enhance service levelAlert agents/managers/Command Center when agents are out of adherence or other situations arise when daily performance is about to be or has been impactedCommunicate with management and produce daily/weekly/monthly metric reportingProvide post-mortem analysis to clearly identify reasons for missing service targetsResponsible for standardizing WFM reporting for all supporting regions/teams—ensuring accuracy in the data and efficiency producing the reportsWork with Salesforce, Telephony, CRM administrators and BI teams to build & manage reports, dashboards, alerts etc.Who you are & what you’ll need to succeed. Minimum of 8 years of experience in performing WFM functions (specifically real-time management) in a multi-department/contact center environment required.Excellent verbal & written communication skills EnglishFunctional Area ITES, BPO, KPO, LPO, Customer Service & OperationsGood understanding of overall operational activities including phone, email, & chat supportMust have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.Capacity Planning & Contact Forecasting experienceExperience with WorkForce Management tools & processesEducation-UG - Any Graduate - Any SpecializationWhy you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.About the opportunity:As the Storefronts & eCommerce Manager (Adobe Experience Manager) for our brands in the ANZ/SG region, you will be the center of expertise for all things Storefronts. The AEM Storefronts Manager role is flexi-remote providing the freedom for the candidate to be based in Australia, Singapore, the Philippines, or India.You will be accountable for managing and driving many aspects of our online stores including content management, campaign release controls, A/B testing, UX tests, onsite development oversight, project management. Plus meeting the performance objectives with a focus on customer experience, sales and conversion rate.In this role you will collaborate various X-functional stakeholders, including brand managers, development managers and marketing and product teams to ensure all communication and creative aligns with the brand and business goals and is consistent with our wider ecommerce and marketing initiatives. This role offers a largely remote working experience with flexible working hours and an opportunity to engage with teams across the APAC region!What you’ll do & how you’ll make your mark.Core DeliverablesBuild, maintain and track the platform roadmap and make sure it continuously aligns with the business strategy, including impacts to customer and key eCommerce drivers.Operate as an execution-leader and guide the brand squads with the content management of AEM and non-AEM storefrontsOperate as an execution-leader and guide the brand squads with customer panel driven content changes, campaign changes, UX & product initiativesOversee multi-brand instance of AEM, managing roadmaps and release cycles and collaborating with respective brand managers on deliverablesContinuously measure and report key storefront performance metrics like CVR / Click & Engagement Metrics / Load TimeEnsure user management and controls are governed by policies and proceduresDrive continuous improvement through frequent deployments of onsite tests, while tracking & measuring performance through tools like Google Analytics, Hotjar, Optimizely and other forms of customer insightWork with UX designers to create PRDs & high-level mockups/wireframes along with our Design team to define desired outcomesStakeholder ManagementProactively manage all relevant stakeholders including senior management, building consensus and commitment to project outcomesWork collaboratively with cross functional stakeholders and in close conjunction with the design and engineering teams to align on roadmaps and deliverablesEngage & cultivate relationships with partners across the business, gain insight and adopt best practicesPartner closely with Analytics teams to evolve our understanding of performance across eCommerce.Collaborate with marketing, sales & support teams on the go-to-market planning for productsWork across various APAC time zones (Australia, Philippines, Singapore & India) being available to the various team members and meeting schedules.Data & AnalysisMonitor, report and find ways to improve platform performanceWork with the BI team to build visibility for key platform metricsLeverage data and insights to continually optimize to maximize value of our platform and processesAnalyze data from internal and external sources to develop strategies and define platform objectivesWho you are & what you’ll need to succeed.6+ years' experience working in eCommerce or Storefronts rolesStrong communication, organizational, and analytical skillsA keen eye for good design & understanding of user experienceHaving a customer first mind set and an ability to adopt design thinking principlesKnowledge of tracking customer journeys and ability to analyze and utilize dataExperience working with tools like Jira, Google Analytics, Hotjar, Mockups, OptimizelyA strong understanding of CMS systems & how HTML/CSS/Javascript worksAttention to detail, multitasking, and customer service focusExperience working in an agile organization or with cross functional teamsAbility to build collaborative relationships with a diverse range of stakeholdersDriven by delivery, delivering on time and to high standardsWhy you’ll love us.We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. Summary of Job:A Creative Director is responsible for managing and conceptualizing the creative output, often including staff supervision and production. Their core responsibility is to determine the best way to represent an idea online and produce high-level concepts for design projects, across every digital platform.Knowledge of the latest technological trends, the ability to use metrics to shape digital strategy, and have the ability to craft unique online user experiences. The volume and speed of real-time content production requires a radically different mindset.Determines the creative vision of a brand or project and manifests that vision through digital, print and film installations. The job is to maintain a cohesive look and feel of a project—be it an advertising campaign, product line, video game or magazine—by ensuring the visuals, messaging and/or interactive and motion designs are exceptional.Plan the layout and visuals for digital solutions, products and advertising. Create and maintain a vision for a company's products and branding. Oversee a creative staff team that produces art and designs to support that vision. What you’ll do & how you’ll make your mark. · Lead creative design teams located across the APAC region for Newfold Digital· Manage the digital creative process from start to finish by supervising the creative team in the production of all marketing deliverables across multiple digital platforms· Benchmark and implement innovative solutions to optimize digital campaign performance· Monitor emerging digital trends, customers’ needs, operational statistics, and the competitive landscape to create insightful reports and adjust the digital approach accordingly· Generate ideas for enhancing creative implementation and digital strategy to foster a digital-first environment and inspire innovation within the creative team· Leverage social media analytics to produce more compelling brand messaging that drives lead generation and conversion· Collaborate with other internal teams on shaping the strategic digital direction for the company across all channels to achieve unity in messaging· Assist in the development of the yearly expense plan and budget allocations for the digital marketing department Who you are & what you’ll need to succeed. · 10+ years of experience in Digital Marketing, Graphic Design, or a senior position in a similar field· Superior leadership and mentorship skills· Bachelor’s degree or similar relevant and practice experience in Graphic Design· Strong portfolio showing the breadth of digital design capabilities· Exceptional knowledge of digital design for web, UX, UI, front-end development, and design principles and tools, such as XD, Figma, or Sketch· Expert understanding of the creative process in marketing—packaging, branding, video, photography, UX copywriting, and digital art direction· Experience with creating and managing digital marketing campaigns· Strong visual and conceptual design capabilities· Innovative and strategic thinker with a growth mindset.Why you’ll love us. · We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. · Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. · We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. · We care about you. . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.· Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

As a Sr. SEO Specialist, you will be responsible for Planning and Implementing SEO strategies for Newfold brands in the APAC region. You will be responsible for leading and managing our partnerships with some of the leading SEO agencies, who have been appointed to help with SEO growth. What you’ll do & how you’ll make your mark:Creating SEO strategies for Newfold brands operating in India, Singapore and Australia, New Zealand and other South-East Asia markets Leverage SEO as a key tool to grow Brand Set measurable goals that will demonstrate the effectiveness and of SEO Communicate strategy and execution plan to partner Agencies and ensure timely and qualitative execution of the SEO strategy Provide analytical inputs to develop and execute a strategy with the rest of the in-house SEO team to improve organic traffic, search rankings and maximize sales for sites across different Global markets Prioritize keywords and landing pages to attract our target audience across regions Review and audit the on-page and technical recommendations provided by the Agency Monitor and analyse SEO statistics such as rankings, traffic, click rate, bounce rate, and more. Build systems and best practices to ensure that all content is optimized for SEO. Work with web developers and the content marketing team to properly implement SEO best practices in coding and campaigns. Perform regular SEO audits and drive implementations as necessary Produce daily, weekly, and monthly KPI reports and take necessary actions across all digital campaigns Examine and optimize metrics for campaigns using analytics/reporting tools like Google Analytics and other industry tools Assistance in other projects and assignments as required from time to time Who you are & what you’ll need to succeed:3 to 5 years of experience managing SEO campaigns for brands. Agency experience is preferred. In-depth knowledge of current SEO tools, practices, and algorithm updates In depth knowledge of SEO tools like Ahrefs, SEMRush, Similarweb, Moz, others Strong command of analytics tools like Google Analytics, Search Console, Adobe analytics, others Ability to analyse data and provide evidence-based recommendations Excellent research skills to solve problems but also research and develop solutions for more complicated issues Passion for technology and understanding of the digital space and tools Excellent verbal and written communication in English. You should be able to present and get buy-in from stakeholders A team player who can work across teams and cultures Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Business/marketing diploma/degree or graduate in any field Optional skills Experience with A/B testing and other testing methodologies Experience with Google Tag Manager Why you’ll love us.We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

About Us:Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.About the role:As a Web Solutions Specialist your core responsibility is to deliver exceptional customer experience via multiple channels of communication. You will be the first point of contact for our clients and it requires you to provide a professional level of support and consultation for an array of hosting products and services we offer.What you’ll do:? Troubleshooting, resolving all Technical issues related to our software and the range of Productsand Services its provisions.? Interacting with clients via. Live chat, Web-based systems, Online forums and Telephone toresolve their problems and gather feedback.? Testing & Analysis of all products & services.? Identifying any bugs/issues in the system and assisting in their resolution.? Recording, tracking and reporting problem activity.? Building Strategies to improve operational metrics, profitability and quality of service.? Reviewing existing Product/Feature documentation; publish documentation in internalKnowledge bases.? Analyze internal processes and contribute towards continuous process improvements.? Work with internal and external cross functional teams to troubleshoot and provide resolution.Who you are:? Willingness to contribute to and deliver outcomes towards meaningful and challenging goals? Strong customer service skills, with the ability to express empathy and enthusiasm for acustomer-focused experience? Strong ability to probe and correctly identify customer needs/concerns? Strong customer interaction skills specifically over phone, chat, emails and the ability to work ina variety of customer situations.? Outstanding written and verbal communication skills.? Good working knowledge of computers and the Internet; strong ability to develop new skills.? Avid Internet User, with strong inclination towards technology.? Highly motivated and energetic team player, with excellent interpersonal skillsTech Knowledge required:? Networking and DNS basics? Basic knowledge of Linux/Windows Operating Systems.? Basic knowledge of Hardware? Basic knowledge of Software? Basic knowledge of Web and Email servers.? Configuration and troubleshooting mail clients using IMAP/POP/SMTP.? Troubleshooting server-side scripts. (Good to have)Technologies involved (prior knowledge of these would be a plus):? Domain name system (DNS)? Domain names and domain name registration? Web Hosting? cPanel/Plesk? PHP,Perl,ASP, dotNET, Perl and FastCGI? Wordpress, Drupal, Joomla, Magento, other web-based applications? Basic knowledge of Relational databases (MySql. MS Sql)? Email Solutions? POP/IMAP/SMTP? Digital Certificates? Cloud, VPS & Dedicated ServersWhy will you love us?In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you'll love:Grow together. Our exciting virtual learning & development programs never cease to amaze us.Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally.Work with creative & innovative teams. At Newfold Digital, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.Did someone say free domain? Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.We've got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

About Us:Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.About the role:As a Web Solutions Specialist your core responsibility is to deliver exceptional customer experience via multiple channels of communication. You will be the first point of contact for our clients and it requires you to provide a professional level of support and consultation for an array of hosting products and services we offer.What you’ll do:? Troubleshooting, resolving all Technical issues related to our software and the range of Productsand Services its provisions.? Interacting with clients via. Live chat, Web-based systems, Online forums and Telephone toresolve their problems and gather feedback.? Testing & Analysis of all products & services.? Identifying any bugs/issues in the system and assisting in their resolution.? Recording, tracking and reporting problem activity.? Building Strategies to improve operational metrics, profitability and quality of service.? Reviewing existing Product/Feature documentation; publish documentation in internalKnowledge bases.? Analyze internal processes and contribute towards continuous process improvements.? Work with internal and external cross functional teams to troubleshoot and provide resolution.Who you are:? Willingness to contribute to and deliver outcomes towards meaningful and challenging goals? Strong customer service skills, with the ability to express empathy and enthusiasm for acustomer-focused experience? Strong ability to probe and correctly identify customer needs/concerns? Strong customer interaction skills specifically over phone, chat, emails and the ability to work ina variety of customer situations.? Outstanding written and verbal communication skills.? Good working knowledge of computers and the Internet; strong ability to develop new skills.? Avid Internet User, with strong inclination towards technology.? Highly motivated and energetic team player, with excellent interpersonal skillsTech Knowledge required:? Networking and DNS basics? Basic knowledge of Linux/Windows Operating Systems.? Basic knowledge of Hardware? Basic knowledge of Software? Basic knowledge of Web and Email servers.? Configuration and troubleshooting mail clients using IMAP/POP/SMTP.? Troubleshooting server-side scripts. (Good to have)Technologies involved (prior knowledge of these would be a plus):? Domain name system (DNS)? Domain names and domain name registration? Web Hosting? cPanel/Plesk? PHP,Perl,ASP, dotNET, Perl and FastCGI? Wordpress, Drupal, Joomla, Magento, other web-based applications? Basic knowledge of Relational databases (MySql. MS Sql)? Email Solutions? POP/IMAP/SMTP? Digital Certificates? Cloud, VPS & Dedicated ServersWhy will you love us?In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you'll love:Grow together. Our exciting virtual learning & development programs never cease to amaze us.Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally.Work with creative & innovative teams. At Newfold Digital, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.Did someone say free domain? Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.We've got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

About Us:Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.What's the Business Unit like?BigRock is one of India's leading web services brands that provides domains, websites, hosting, and servers to businesses and professionals across India. It has created a huge cachet for itself as an innovative brand with a set of highly acclaimed award-winning TV campaigns. BigRock is one of the top brands in its category today.What you’ll do & how you’ll make your mark. Have a consultative sales approach! Focus on customer discovery, need analysis, solution pitching, negotiation and closure through customer interactions via phone, chat & emailEnsure Sales diligence! Build & manage sales pipeline through sales cadences and follow-ups to achieve revenue targets (earn attractive incentives!)Know your competition! Proactive awareness about what competition is doing to build or improve sales strategiesWork as ONE team! Collaborate with the Support, Product Management & Marketing team to get client’s feedback heard and issues resolvedMentor & Coach! Share your knowledge and best practices with new members of the teamBe the voice of customers and put forth suggestions for new features and improvements on our existing ones through client interactionsBuild Network! Coordinate and engage with necessary members from the Product, Operations, and Marketing teams to drive customer acquisition & growth campaignsBuild customer relationships! Connect with existing customers as their web advisor and help them achieve their business goals provisioning the right set of product and servicesProjects & Initiatives! Come with campaign idea, pick up projects that helps sales teams.Who you are & what you’ll need to succeed. Graduate from any stream (mandatory)0-2 years of professional experience preferred (SaaS, retail, customer service, education, etc.) in the Indian market.Excellent interpersonal skills and ability to interact with customers and peers.Quick learner with an inquisitive mind & desire to outperform.Interested and inclined towards technology.Willingness to work on a pre-defined roster.Desire and passion to collaborate, learn and grow.Good oral & written communication skills.Excellent analytical skills.Good Team Player.Ability to complete large volumes of work.What are we offering?Young and energetic team, with a healthy competitive spirit!Inside sales role - no field sales, no cold calling!Open-minded & supportive work environment, to empower you to be the best version of yourself!Personal & professional development that ensures your growth!Opportunity to Work from Office, Hybrid or Remotely!Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

Who We AreNewfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Crazy Domains, Free Parking (NZ) Digital Pacific, Panthur, Web24, Crucial, Vodien, Big Rock, Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride incollaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.Mission Through our network of brands, Newfold Digital provides everything businesses need to succeed online. From domains and web hosting to web design and online marketing tools, our helpful business-building services and smart solutions give our customers an edge on the competition.What you’ll do & how you’ll make your mark Publish and maintain a standard set of website performance dashboards and scorecard reports. Provide insight into site visitor behavior and engagement in order to identify optimization opportunities and inform site design changes, as well as help to prioritize these opportunities based on value, potential, effort and resources.Assist in the analysis and reporting for A/B testing focused on conversion rate optimization.Coordinate with technical teams to ensure accurate and comprehensive web analytics implementation and track across acquisition channels.Proactively monitor customer behavior on our websites to detect potential issues and subsequently assist with determining root causes and resolving the error.Identify opportunities to continually optimize web page performance.Who you are & what you’ll need to succeed.4+ years corporate experience in Marketing Analytics, Business Analytics or a related field, including the development of analytics dashboards, solutions and strategies across digital marketing platforms and ecosystems.Background supporting E-Commerce site/corporation strongly preferred.Must have expertise using one or more leading web analytics and optimization tools (Adobe/Omniture/Site Catalyst, Google Analytics 360, Adobe Test & Target, Optimizely, etc.)Strong experience with Microsoft Excel or similar (e.g., Tableau) for data manipulation and visualization is required.Experience with experimental design and/or statistical analysis to drive business decision-making.A deep understanding of prospective customer behavior, fundamentals of sales and marketing psychology, ROI and analytics, and design and testing methodologiesStrong in statistical concepts and data science methodologiesExperience working with large and complex SQL databases.Experience with digital marketing channel analysis (PPC, SEO, Display, Social)Bachelor's degree in computer science, Engineering, Economics, Statistics, MIS, Mathematics, Business, or other quantitative discipline or equivalentDesire to work collaboratively in a team-based environment is a must, and a sense of humor is always appreciated.Why you’ll love us.Flexibility You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment – the choice is yoursWork-life balance. Our work is thrilling and meaningful, but we know the right balance is key to living wellWe celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and weprovide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. Depending on what country you live in, we make sure that the right benefits are in place for you. We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leavesto take personal time off and much more!Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

About Us:Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.The Product Manager is to drive multiple products and initiatives across our hosting platform which powers millions of websites across the world. The ideal candidate has working experience in managing virtualized products built on platforms like OpenStack, VMware, XEN, Virtuozzo, and others. The candidate has great market knowledge and is up to speed with the latest trends in the industry and loves to learn about new technologies as they develop in the market. The candidate must also have good attention to detail and organization skills to ensure timely delivery of products and features with impeccable quality. They must possess strong results orientation with a passion for reporting and analysis which drives continuous improvement in the product and process.What you’ll do:Own the product end-to-end: from discovery to development and upkeep of the productContribute to product strategy and define what we should build and whyConduct market research and competition, trends & feedback analysis to come up with a product roadmapBuild cost and profitability models, product growth forecasts to ensure tech is ready to handle volumesMeasure and determine the value of features in the pipeline to determine selection and prioritizationBuild product specs and drive implementation across tech and business teamsInteract with customers and liaise with Sales & Support to capture key details for the product backlogPrepare product documentation/tutorials to publish on the Support Center/BlogsImplement product analytics to derive behavioral insights on the usage of product/featureAssist non-technical teams with the technical information required for their functionsIdentify, engage and work with all project stakeholdersYou will own the product portfolio for multiple of Newfolds international brands.Who you are:You have a good understanding of Cloud technologies; specifically, Infrastructure-as-a-ServiceYou are well-versed with Networking concepts, APIs and Server EnvironmentsYou understand various Hypervisor technologies.You have good oral and written communication skills.You must have excellent analytical skills.Strong diagnostic, troubleshooting skills, and result-oriented attitude.You understand how cPanel, Plesk and various WHM’s work, and can navigate your way around these panels.You understand basic SQL and understand concepts of database design.Bonus PointsYou can write and deploy a basic website/application.You have good knowledge of Windows, Linux & Virtualization techniques.You have a good sense of User ExperienceYou are comfortable creating UI prototypes and wireframes on paper or using applications for hi-fidelity mocks.Why you’ll love us:In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams.Here is just a snippet of what we think you’ll love:? Grow together. Our exciting virtual learning & development programs never cease to amaze us.? Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally.? Work with creative & innovative teams. We believe in hiring the best of the best and are proud of being surrounded by people who think out of the box to only better our products, work & customer experiences.? Did someone say free domain? Building a community one domain at a time, one employee at a time.? All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.? Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don’t worry! Our employee’s assistance program services provide free, confidential, short-term counseling. This benefit is also extended to an immediate family member.

About us:The Product team at Newfold Digital is looking for a suitable candidate to manage operations for our Domains product portfolio across our wholesale and international brands. In this role, you will be at the forefront of one of one of the biggest domain registrar businesses in the world. You will work with multi-disciplinary teams in India, USA, Australia, Singapore, Philippines, and Ukraine with the goal of ensuring our products constantly improve and our customers are constantly delighted.What you’ll do:Be the first point of contact for all escalations concerning our product and platform - liaise between customer-facing and tech-facing teams to investigate issues and deliver resolutionManage our relationships with various domain registries, across various dimensions like product, finance, and compliance.Identify challenges and areas of improvement within the product/platform environment: identify solutions, prepare specifications and collaborate with engineering to implementOwn the bug-fix process: have a finger on the pulse of the system, identify new issues and triage among known ones, manage prioritization and fixesWork closely with the engineering and development team on implementation of business-as-usual tasksPerform regular audit of our product suite, ensure our domain portfolio is in sync with registry so losses and customer complaints from leakage are avoidedBe the primary liaison for all operational teams (compliance, legal, finance, etc.) across our wholesale and international retail brands for matters concerning the domains product portfolioCoordinate with counterparts across the org to ensure the needs and challenges of all consumer brands integrated with the Orderbox, Dreamscape and Braveheart platforms are duly addressedReview product and system performance ongoingly; coordinate with BI teams to setup and review dashboards, share insights with all stakeholders periodicallyActively participate in developing product strategy - define what we should build and whyTroubleshoot product issues and answer product questions - be the platform owner and expert.Who you are: 2 years of successful experience in the orgOutstanding oral and written communication skillsStrong sense of customer empathy and an eagerness to talk to customers and help them succeedStrong understanding of all dimensions of our business: product/tech, customers, competition, industry etc.Analytical, data-informed thinking coupled with experience of hands-on data exploration using SQL, Excel, etc.Passion to self-motivate, get-things-done attitude, and the hustle to execute against all obstacles.Ability to influence without authority, communicate effectively with diverse stakeholders and drive consensusWhy you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-fromhome, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you.At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options,Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. Newfold is looking for an experienced SEO Product Manager to lead the development and implementation of our Technical SEO strategy. You will be expected both to contribute to the development of the company’s SEO strategy and to execute that strategy to maximize business growth. The ideal candidate will have a passion for SEO, extensive knowledge of search engine algorithms and experience working in a matrixed environment. You will be working closely with a team of dedicated developers in a rapidly growing SEO environment. As a member of our Storefront Team, you will be pragmatic, analytical, and have the ability to advise on technical improvements of our websites. What you’ll do & how you’ll make your mark. Develop and execute the technical SEO roadmap in collaboration with stakeholders including storefront product owners, SEO content strategists, copywriters, designers, and developers. Identify and analyze technical SEO issues to ensure effective Bot crawling of the website, providing feedback and support to developers to drive improvements. Work closely with stakeholders to ensure that our website meets technical SEO requirements, including site architecture, mobile responsiveness, and site speed. Monitor and react to any site changes that may be detrimental to SEO.Help promote SEO awareness and best practice across the organization, including educating stakeholders. Create and report on SEO activities and provide ongoing monitoring of Core Web Vitals and the impact on business performance. Monitor key SEO and business KPIs on a daily basis. Support multiple customer-facing and cross-functional projects from an SEO product perspective. Analyze competitors and successful SEO websites to spot new opportunities.Maintain a deep understanding of key SEO issues, Google algorithm updates and tooling possibilities. Who you are & what you’ll need to succeed. 3+ years of technical SEO experience.Experience working on large e-commerce sites. Excellent project management skills and ability to manage deadlines in a fast-paced environment. Outstanding written communication and verbal presentation skills.An understanding of challenges affecting global websites.Analytical and data-driven approach.Strong familiarity with web analytics tools including Google Analytics and Google Webmaster Tools. AEM experience preferred. Experience and comfort working in a team environment and with technical teams.Positive attitude and enthusiasm for getting results. Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, LinkedIn Learning, Pet Insurance, Generous Vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!