510 OPERATIONS MANAGER JOBS
- Roles & ResponsibilitiesServes as primary contact for client communication and managing project timelines, quality and deliverablesCreates project dashboard for ensuring all critical to project and deliverable parameters are metInvolved in daily, weekly, monthly and periodic updates to client contactsEnsure compliance with all standard operating proceduresMust take accountability for day to day floor activities and empower the team to satisfy client needs and resolve concernsResponsible for ensuring adherence overall SLAsConduct and participate in periodic meetings/QBRs with ClientSkills RequiredExperience in supporting BFS client in fincrime domain is a must ***Good written and verbal English skillsGood organizational, time management and priority setting skills, and the flexibility to multi-task in a fast-paced environmentAbility to think critically, work independently and follow instructionsWorking knowledge of Microsoft Excel, Word and PowerPointTeam management experiencelucknow
Operations Manager
An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while being a team leader. ResponsibilitiesEnsure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesHelp the organizations processes Formulate strategic and operational objectivesManage budgets and forecastsRecruit, train and supervise staffFind ways to implement new technology increase employee productivity and a strong team.The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. ResponsibilitiesEstablish and maintain business standards for accuracy, productivity and reliabilityManage the daily functions of the businessPrepare annual performance review and reevaluate processesEnsure regulatory, compliance and legal rules are followedManage budget to align with goals of businessQualifications3+ years of experience in a similar roleProficiency with Microsoft OfficeStrong organizational and communication skillsStrong ability to multitaskComfort working with multiple groups within businessmumbaiOperations Manager
Manager /Sr ManagerManager – AR is responsible managing and guiding a team of AR associates who will be responsible for analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. This role involves process management, interaction with the client for all planning and process improvements to achieve and exceed the client and SLAs while maintaining organizational standards and processes.Job DescriptionMaintain and monitor revenue cycle metrics for assigned client and provide strategies for dynamic improvement Provide and analyses data and undertake measures to improve efficiencies.Prepare operational reports and analysis reflecting progress, adverse trends and appropriate recommendations.Identify training gaps in the team and train them as appropriate/required on revenue cycle activities and practices.Ability to communicate, have excellent interpersonal, listening skills and organizational skillsWell informed about current Revenue cycle concepts and best practices.Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects.Client ServicingPreparing project reviews, transition & migration plans, and project feasibility reports.Managing SLA's and ensuring smooth service delivery. Managing Service Level Quality (Six Sigma Approach) & Lead Time Management.Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.Manage day-to-day activities with the team, but not limited to.Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAsTracking and maintaining metrics for a variety of data including collections report, Operations report, etc.Develop processes to improve productivity and quality of the team.Participate in the new pilot projects & work towards proper transition of knowledge to team.Work with Team to resolve any personnel problems or conflicts that may arise in the team.Candidate ProfileMinimum 10+ years of operations experience in RCM Industry in both Physician and Hospital Billing with span of control of 120+Should have excellent MS Office skills (especially Excel & PPT)Coach & mentor teams, share knowledge & best practices.Excellent communication & Interpersonal skills, ability to cultivate & maintain relationships.Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.Proven track record of building strong relationships with stakeholders.Analytical acumen and the ability to streamline complex processes.mohali districtOperations Manager
Operations Manager - JDROLE DESCRIPTIONAs a Tech. Support Manager (/Operations Manager), Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from regular day to day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide and mentor next cadre of leadership as per organization values. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Managing day-to-day operations by interacting with client and team effectively to achieve customer satisfaction and delivery.Leadership - handle technically challenging and politically sensitive customer situationsStrong communications skills – Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidenceThe successful Operations Manager has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicableDemonstrable troubleshooting skills with the help of engineersCross-team collaborationhyderabadOperations Manager
Job Title:Manager, Service Delivery, India Report to:Director, Service Delivery, India Department:Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service.Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customer’s experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts:All HR & Corporate Services departments External Contacts:Client contacts, all US departments Minimum Qualifications: Major N/A Degree Bachelor Licenses/Certificates: N/A Working Experience Minimum 15 years of experience, 7 years of management experience. Competencies, Skills and Behavior’s:· Manages effective performance and develops staff · Build effective team relationships · Communicates effectively · Demonstrates functional excellence · Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, IndiabangaloreOperations Manager
Job Summary:•The Global Lead is responsible for leading and managing a team of operations professionals across multiple geographies.•Responsible in developing and implementing operational strategies to optimize operational efficiency, streamline processes, and ensure delivery of exceptional services to our clients. •Will be responsible for coaching and developing team leaders, as well as working with other functional leads to ensure that the account’s overall operations are running smoothly. •This role should also demonstrate adaptability, the ability to address issues outside of instructions or their own expertise, and navigate VUCA (volatility, uncertainty, complexity, ambiguity) environments effectively.Key Responsibilities:•Develop and implement operational strategies to enhance efficiency and effectiveness across all sites.•Collaborate with cross-functional teams to ensure alignment or operational activities with business objectives.•Oversee the day-to-day operations including project management and delivery.•Manage client relationships and act as the primary point of contact for operational inquiries and escalations.•Analyze key performance indicators (KPI) and metrics to monitor the health of the account and identify areas for improvement.•Lead continuous improvement initiatives to streamline processes and optimize resource allocation. •Develop and implement training programs to ensure that team members have the necessary skills and knowledge to excel in their roles.•Stay abreast of industry trends and best practices to inform decision-making and drive innovation within the organization.•Prepare regular reports and presentations for senior leadership, summarizing key operational insights and performance metrics.•Foster a culture of collaboration, accountability, and excellence within the global operations team.Skills/Exhibited Competencies:•Preferably someone with a strong interest or knowledgeable in the Commercial Real Estate Market.•At least 5 years of experience leading large teams, ideally 50+ headcount or handling multiple functions. •Ability to develop and execute long-term operational strategies that align with business objectives and drive sustainable growth.•Strong leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals.•Proven track record of identifying and resolving complex operational issues in a fast-paced environment. •Excellent verbal and written communication skills, with the ability to articulate ideas and influence stakeholders at all levels of the organization. •Customer-centric mindset with a deep understanding of client needs and the ability to interpret data, extract insights, and make data-driven decisions.•Proficiency in project management methodologies and tools to effectively plan, execute, and monitor projects from initiation to completion. •Demonstrated ability to collaborate effectively with cross-functional teams to achieve common objectives and drive results. •Experience leading change management initiatives and driving organizational transformation.chennaiOperations Manager
Core Competencies ? Excellent verbal and written communication skills? Excellent Interpersonal Skills? Strong time management and organizational skills including multi-tasking and prioritizing of workload? Extremely organized and can work well under stressful circumstances.? Strong attention to detail? Good Negotiation Skill? Handle escalations & conflict? People Management SkillsFunctional Competencies? Core International & domestic product Knowledge? Good Analytical Skills? Business understanding? Presentation Skills? MS office Knowledge (Excel, Word & PPT)mumbaiOperations Manager
Company DescriptionOxxy is very fast growing company with presence all over the country. It has more that 2 million paying customers. The company will get into unicorn club in 2024.Oxxy is providing complementary sollutions to healthcare insurance. Oxxy is looking to increase its sales rampantly in coming 24 months. And this is great opportunity to join right now.Working with Oxxy will be a wonderful experience, the pay scales are great and there is a lot of flexibility for the candidate. You will get to learn a lot besides making great contacts.Role Description Oxxy is looking for Senior Sales Executives (with Insurance background only) will be selling Health Plans (usually targetted on to people who are looking for a Health Insurance) all over the country. Please see the Health Plans available on www.oxxy.in to understand the product.This is full-time, on-site role located in New Delhi for a Senior Sales Executive role at Oxxy Health Care. The Senior Sales Executive will be responsible for generate good numbers and managing his sales to profitability and growth, including sales and services.Be assured that you have in-depth knowledge of Healthcare Insurance Business.Candidate ProfileSales and Business Development background.Experience in Healthcare Insurance Business.Should be confident and achieve sales target, which is must.Oxxy will be offering more of incentives rather than fixed compensation. The smarter you work, the more money you make.Qualifications 3 years of experience in a similar role, with a track record of achieving sales target.Strong knowledge of the healthcare industry and market, with experience in health insurance.Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.SALARY CRITERIAMinimum Salary Required - 25,000 + Incentivessouth delhiOperations Manager
Core Competencies ? Excellent verbal and written communication skills? Excellent Interpersonal Skills? Strong time management and organizational skills including multi-tasking and prioritizing of workload? Extremely organized and can work well under stressful circumstances.? Strong attention to detail? Good Negotiation Skill? Handle escalations & conflict? People Management SkillsFunctional Competencies? Core International & domestic product Knowledge? Good Analytical Skills? Business understanding? Presentation Skills? MS office Knowledge (Excel, Word & PPT)noida- Software / SaaS,Operations Management,Loan Operations / Credit Operations / Collateral Management,Financial Services - Operations,Education
Operations Manager
Software / SaaS,Operations Management,Loan Operations / Credit Operations / Collateral Management,Financial Services - Operations,EducationCOMPANY OVERVIEW
Blueberry Digital Labs is a leading young and dynamic integrated digital technology Company with a portfolio of successful brands. We build Web Properties to Scale with constantly evolving designs, content, technology and distribution. Our passion is to carve out a niche in the competitive world of Web Designing. We love fun at workplace and encourage creativity sans the hierarchy-based disruptions. Our belief is that we are all partners in success.
WHO WE ARE
Our vision is to be an innovative, sustainable and profitable technology product company.
We create brands that provide valuable information and are infused with style, personality, and designs.
OUR PRODUCT
Template.net is a global product loved by 50m+ visitors a year. We create Templates, Graphic Designs and Documents for everyone. Our Mission is to get the world's work done faster & smarter with ready-made Templates & innovative technology on cloud.
The Role
You will be responsible for :
- Supporting the daily operations for loans servicing by ensuring all requests are processed in a timely and accurate manner, in line with internal service standards.
- Reviewing credit documents and liaising with internal and external stakeholders to ensure documentation is complete as per the internal policy and guidelines.
- Monitoring of credit limits and exposures.
- Ensuring collateral valuation, monitoring and reconciliation with original documents.
- Managing a team of More than 100 people.
Ideal Profile
- You have at least 3 years experience including solid experience in a similar role within IT.
- You have working knowledge of team management, management and process improvement
- You enjoy finding creative solutions to problems
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
What's on Offer?
- A role that offers a breadth of learning opportunities
- Fantastic work culture
- Work in a company with a solid track record of performance
Philippines Operations Manager
Operations ManagerRole SummaryOur client is seeking an Operations Manager to join their rapidly growing team. The Operations Manager is responsible for fulfillment operations including mentorship of a team and the lifecycle of product within their department or area. This includes all aspects related to Safety, Quality, & Productivity. The Operations Manager directs the daily activities of Inbound and/or Outbound operations which may include receiving, pick, pack, & ship processes. The Operations Manager must partner closely with Planning and Forecasting teams to translate overarching business goals into specific shift plans for execution. The Operations Manager ensures the team will perform in ways that exceed the Clients’ expectations, while exemplifying company values and culture.Key Results AreasManage safety, quality, productivity, and customer delivery promisesSupport, mentor, and motivate your salaried and hourly workforceResponsible for the overall operational execution of the product life cycle within the departmentPartner with building leadership to scale the warehouse team based on business demand and forecastEnsure proper handling of all inventory movements & transactionsOptimize space and capacity in a large fulfillment center environmentEnsure adequate staffing, equipment, and space utilization to fulfill production goals during peak holiday weeks and non-peak periodsDevelop detailed operations plans and schedules for peak periods based on high-level parameters provided by upper managementPlan resources (both equipment and staff) to meet growth requirementsManage and develop the team to optimize productivity and promote growthDevelop, implement, and facilitate processes that focus on achieving measurable improvements to safety, operational efficiency, inventory management, quality, order accuracy and on-time deliveryMaintain environmental, safety and other relevant regulatory complianceWork with other managers to continuously improve policy, procedures, practices, and trainingEnsure the accurate and timely preparation of reports regarding daily and weekly operationsProvide excellent service to all internal and external customersActively participate in LEAN programs within the facility, including standardized work, visual management, and 5SSkills & QualificationsMust have 5+ years of experience working in a fast-paced warehouse/production/logistics/ high-volume pick, pack production or manufacturing environment, specifically within the Oil & Gas industryExperience managing a collective team of 50+ employees with 3-5 direct reportsAbility to use KPIs and data to manage and improve processesStrong interpersonal skillsSuccessful track record in leadership and supervising the work of subordinatesStrong customer orientation and problem-solving skills including 5W or 8D root cause analysisAbility to establish priorities and multi-taskPossess professional business demeanorStrong working knowledge of MS Office SuiteAbility to work effectively in a high-pressure environmentExperience with Project Management, Lean and Six Sigma methodologiesDemonstrated servant leadership behaviorThe ability to stand, walk, squat, bend for prolonged periods, and lift up to 50 lbsFlexibility for shift schedules that can vary days of the week or hours workedgoaOperations Manager
Join Absolute IT Solutions, India's premier retail partner for Lenovo, as an Operations Manager and be at the forefront of innovation and excellence. With a legacy of steady growth and expansion since 2013, AIS is dedicated to delivering quality products and exceptional service while upholding core values of grit, discipline, and veracity. As an Operations Manager, you will play a pivotal role in ensuring operational efficiency, maintaining Lenovo's audit standards, optimizing stock movements, and overcoming operational challenges to uphold our commitment to excellence.Inhand Annual Salary Range: 5,40,000 to 7,20,000 ResponsibilitiesStore Hygiene Audit: Conduct regular audits to ensure compliance with Lenovo's standards and take necessary actions to maintain and improve audit scores. Implement corrective measures to address any discrepancies and uphold the reputation of AIS as a reliable retail partner.Stock and Inventory Logistics Movement: Oversee stock and inventory logistics to minimize inefficiencies and optimize movement. Streamline processes to ensure timely replenishment of stock, reduce stockouts, and maximize sales opportunities.Operational Challenges Management: Proactively address operational challenges related to electricity, AC, and other essential operations to maintain a seamless shopping experience for customers. Implement preventive maintenance measures and liaise with relevant stakeholders to resolve issues promptly.Training and Workshop Management: Coordinate training sessions to ensure that staff members are well-equipped with the necessary knowledge and skills to deliver exceptional service. Facilitate workshops on various operational aspects to enhance efficiency and productivity across all departments.Website Operations Management: Oversee website orders and ensure seamless processing of payments through efficient management of payment gateways. Collaborate with IT and e-commerce teams to address any technical issues and enhance the online shopping experience for customers.QualificationsBachelor's degree in Business Administration, Operations Management, or related field. Master's degree preferred.Proven experience in operations management, preferably in the retail sector.Strong understanding of inventory management principles and logistics operations.Excellent problem-solving skills with the ability to identify issues and implement effective solutions.Exceptional communication and interpersonal skills to effectively liaise with internal teams and external stakeholders.Proficiency in Microsoft Office Suite and familiarity with inventory management software.Ability to thrive in a fast-paced environment and manage multiple priorities effectively.mumbaiOperations Manager
Company Description Royal Ace is a luxury hotel located in Bengaluru, surrounded by refreshing greenery and vertical gardens. The hotel offers a range of amenities and facilities, catering to both leisure and corporate guests. It is conveniently located near tourist attractions, tech parks, malls, commercial hubs, restaurants, pubs, and hospitals. Role Description This is a full-time on-site role as an Operations Manager at Royal Ace in Bengaluru. The Operations Manager will be responsible for overseeing day-to-day operations, managing staff, ensuring customer satisfaction, and maintaining high-quality standards. They will also be responsible for optimizing processes and implementing operational improvements to enhance efficiency and productivity. Qualifications Strong leadership and management skillsExcellent communication and interpersonal skillsAbility to prioritize and multitaskProblem-solving and decision-making abilitiesAttention to detail and strong organizational skillsExperience in the hospitality industry is a plusBachelor's degree in Hospitality Management, Business Administration, or related fieldbangaloreOperations Manager
About the Opportunity:Role: Operations - Corporate ChannelLevel: Assistant Manager/Deputy ManagerReporting To: Director - Corporate ChannelLocation: GurugramAbout the Function:MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, realtime self-booking system which seamlessly integrates into a company's structure to deliver convenience, transparency, savings and the power of choice. Over last 5 years, they have onboarded 50000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byjus and Blackberry etc which are availing the benefits of our seamless platform, along with significant savings.About the role:This position will be integral to enhancing the customer experience and improving operational efficiency across various areas such as post-sales, fulfillment, finance, and outsourced partner standard operating procedures (SOPs) and service level agreements (SLAs).Responsibilities will include driving Net Promoter Score (NPS), Post-Action Score (PAS), and Customer Satisfaction (CSAT) for the business line.Proficiency in analyzing data to derive actionable insights is essential for this role.What will you be doing:Develop metrics, process maps, and process flows to streamline operations and enhance efficiency.Take ownership of both qualitative and quantitative service delivery metrics to ensure high quality performance.Drive innovation and identify opportunities within the business for process automation, aiming to optimize workflows and reduce manual efforts.Lead external and internal business reviews, emphasizing effective stakeholder management to align goals and expectations.Foster collaboration by liaising with Product, Technology, and relevant stakeholders to facilitate the successful completion of assigned project.Interaction Points:Collaborate with cross-functional teams including Supply, Product, post sales, Finance, Tech and as well as various business units.Qualification & Experience:Experience with managing projects and people.Experience in successfully migrating new projects.Experience working in fast-pace environments.At least 6-8 years of relevant experience.Post-graduate from a reputed college.Key Success Factors for the Role:Ensuring smooth transitioning and successful delivery of assigned projects as per agreed timelines.Evaluating the performance of the delivered projects on the business and incorporating learnings for future planning.Beating the productivity targets set-out by the business on process excellence.Timely project management and process implementation.Execution excellence -fast and accurate.gurugramOperations Manager
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. ResponsibilitiesRoles & Responsibilities: ? SLA management & reporting as per contract Preparation of operational and business weekly/monthly/quarterly reports as per project requirement Will be single point of contact for LTIMindtree client and management team for all operational and business updates Root Cause Analysis of all the P1 & P2 defects within 48 Hours Regular ticket analysis of P1,P2,P3,P4 defects and working with Technical leads and architects to resolve defects within SLAs Regular analysis of application events and logs generated in all the subsystems to identify vulnerabilities and taking necessary action, in accordance with the results of the log analysis Participation in client reviews and present the operations stats and data SPOC for client for all operations updates Monitor application health and performance and reporting Vendor management for the operations stream Responsible to maintain knowledge base documentation, troubleshooting guide and SOPs for applications Serve as leader and/or member of project operations team Responsible for ITSM process adhere and implementation Perform periodic health check of the applications, troubleshooting problems with required tools and automated scripts, analyzing and implementing rectification measures Work with release teams to deploy applications in different environments Provide operational inputs to the Build & Release, development teams to improve different applications Coordinate with other Stakeholder / teams to improve performance, troubleshoot & fix issues identified Timely invoice & collections for operationQualificationsEducation: MTech or ME or BTech or BE or MCA or MSc IT or MSc Experience: 10 + years in IT industry with minimum of 5 years in operations process, embracing design, planning, control, performance improvement, and operations strategy Software maintenance background in Java based applicationsdelhiOperations Manager
About the company Call it a workspace, call it a playground for minds, call it a greenhouse for brands. We call it Workafella. At Workafella, we build high energy workspaces designed to inspire fresh thinking, to let doers collaborate and let businesses rise and shine. Caffeine healing and ergonomic comforts are the tip of the iceberg. Workafella is a vibrant ecosystem that inspires seamless productively and quality thinking. We believe in the luxury of your productivity. Those are just a few of the many reasons to join the fold. Workafella is much more than just workspace. We are located at Mumbai, Chennai, Hyderabad & Bangalore where exciting events and meaningful interactions add value to our business. Workafella is your stairway to success. Job Overview Are you looking for a rewarding leadership opportunity and have previous experience as a Customer Support & Operations? We’re hiring a community manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing office policies, and ensuring guest services are exemplary & overall centre operations. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, Managing the centre operations and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities Defining and implementing front desk objectives and procedures.Conducts detailed walk throughs to ensure building is well maintained, safe and meet or exceed customer expectations.Training staff and managing the shift schedules.Tending to client’s complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Managing budgets, records, and contracts.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Conducting performance reviews with the front desk staff.Performing administrative duties such as filing and updating records, among others, as needed.Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction.Oversee the operations functions of the unit as per the organizational chart.Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction, coordination and evaluation of the centre.Hire, train, and supervise front office employees, ensuring they provide excellent client services and enforce company policiesHandle the front desk budget and order office supplies as needed.Conducts both routine and short notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis.Ensure the centre is working at the optimum condition with high levels of organizational effectiveness, communication, and safety.Approve and implement various policies to improve every department.Creates an operating environment that assures consistent Customer satisfactionRequirementsProficiency in MS Office (MS Excel and MS Outlook, in particular)Hands-on experience with office machines (e.g. fax machines and printers)Attention to detail and problem-solving skills.Excellent written and verbal communication skillsStrong organizational and planning skills in a fast-paced environmentmumbaiOperations Manager
Position: XEF Operations Manager – GTM Partnership Location: Bangalore, India Report to: Senior ManagerJob Responsibilities:The Operations Manager for Xiaomi Easy Finance is responsible for overseeing the end-to-end operations of the XEF program. This role involves negotiating, onboarding, and managing NBFC/fintech partners, collaborating with internal cross-functional teams to enhance the program, driving XEF adoption in offline and online sales channels, and achieving sales targets. Additionally, the Operations Manager manages day-to-day operations related to partner onboarding, drives usage of XEF, and handles consumer experience and escalations effectively.Job Duties: Oversee end-to-end operations of the Xiaomi Easy Finance program, ensuring smooth functioning and efficiency. Handle negotiations, onboarding, and management of NBFC/fintech partners for XEF, fostering strong partnerships. Collaborate with partners providing device locking technology, ensuring seamless integration and functionality. Work closely with internal cross-functional teams (Sales, Finance, Legal, Marketing, Phone GTM) to enhance the XEF program, aligning efforts towards common goals. Collaborate with HQ and India tech teams to onboard new devices on XEF, expanding the program's reach and offerings. Drive XEF adoption in both offline and online sales channels, implementing strategies to increase usage and visibility. Achieve monthly and annual sales targets for XEF, monitoring performance and implementing corrective measures when necessary. Manage day-to-day operations related to partner (Retailers) onboarding, drive usage of XEF, and ensure adoption trends meet expectations, ensuring smooth operations and optimal utilization. Work closely with promoters in offline stores to drive XEF adoption, providing support and guidance as needed. Handle consumer experience and escalations efficiently, addressing issues promptly and ensuring high levels of customer satisfaction.Desired Candidate Profile:At least 5 years of experience in reputed NBFCs with a focus on consumer loan segments. Preferably experienced in consumer loan segments for smartphones. Strong negotiation and relationship management skills. Excellent communication and interpersonal abilities. Proven track record of achieving sales targets and driving business growth. Ability to work collaboratively in a cross-functional team environment. Analytical mindset with the ability to interpret data and make strategic decisions. Problem-solving skills and the ability to handle escalations effectively.Qualification – MBA preferred Experience - 8 to 10+ years Skills – Digital lending, Consumer Loans, Consumer Lending, mobile financing, BNPL Expertise Travel – Should be flexiblebangaloreOperations Manager
Real estate and construction experience is a must. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. ResponsibilitiesEstablish and maintain business standards for accuracy, productivity and reliabilityManage the daily functions of the businessPrepare annual performance review and reevaluate processesEnsure regulatory, compliance and legal rules are followedManage budget to align with goals of businessQualifications3+ years of experience in a similar roleProficiency with Microsoft OfficeStrong organizational and communication skillsStrong ability to multitaskComfort working with multiple groups within businessbangaloreOperations Manager
Job Specifications – Operations ManagerQualification: Graduates from any stream Salary - Up to 11 LPA (depending on skills, experience & interview)Desirable: 5-8 year of work experience in an International/Domestic Premium segment Voice/Chat Program from premium contact centers.5 year of work experience in an International/Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Managerexperience in managing excellent customer centricity is desiredExperienceof 2 years as an Operations Managerto be high on responsibility and ownershiphave managed multiple processes and ensured delivery within timelinesability to understand staffing, process efficiencies, and goal achievement while managing contact center costexperience with telephony and workforce management software programsrequired with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service modelhave exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;demonstration of ability to work with diverse team members and manage multiple and competing prioritiescommitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organizationSoft Skills: express excellent leadership qualities and spearhead the team.English verbal communication skills enabling client expectation managementOthers/ Partner / Client First Attitude!that a smooth relationship is maintained between the company and the clientthe client on the happenings at Hexaware BPS whenever necessarythe data requested by the client in appropriate timingsbusiness benefits to the clientsgovernance mechanism and adherencesmooth transitions /migrations wherever there iscompany vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.Hexaware culture by role modeling behaviorsa work environment that nurtures and supports diversity and has an inclusive work cultureproductive work relationships are established with all relevant internal functionsdata confidentiality, integrity and protection of company's intellectual propertyMandatory: to company policies, rules and regulationsfollow quality processes thoroughly using checklist standards.for complying with all QMS and ISMS Policies and proceduresInterested candidates can share CV to tejalm@hexaware.comnagpurOperations Manager
Job Description:Dynamic and experienced Customer Success Operations Manager who will be focused on customer loyalty and building close long-term client relationships right from onboarding to day-to-day logistics operations, ensuring exceptional customer experiences. The ideal candidate will possess robust leadership skills with hands-on experience in logistics industry operations, a customer-centric mindset, and the capacity to analyze data to drive continuous improvement of the customer experience. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.Key ResponsibilitiesAnalyze existing customer success processes and workflows.Proactively identifying and implementing solutions to bottlenecks and inefficiencies within logistics operations.Collect and manage customer data to track key metrics and KPIs for generating reports & presentations and provide insights to internal team & customers.Collect feedback from customers and identify the areas of improvement.Coordinate internally with Logistics operations, IT, and Business teams to achieve customer-set milestones.Collaborate on project implementation, assessing operational feasibility across multiple stakeholders.Develop and maintain strong relationships with clients.Develop and execute strategies to drive customer satisfaction, loyalty, and retention rates.Continuous Product improvisation as per industry trends.Lead a team of customer success executives in order to cater to all clientele.Monitor the team's performance metrics and address any operational inefficiencies promptly to ensure optimal logistics operations.Foster a collaborative team environment by encouraging open communication and knowledge sharing among team members, leading to more effective logistics management.Conduct regular meetings with customers to present and discuss data analysis, including Turnaround Time (TAT) analysis and article delivery status.udupi- Consulting,IT Services,Gaming / Digital Media,Digital Marketing,Content Marketing,Marketing,Marketing
Operations Manager
Consulting,IT Services,Gaming / Digital Media,Digital Marketing,Content Marketing,Marketing,MarketingWe are White Light Digital Marketing, a remote league of e-commerce marketers who partner with the best in the industry. Our reputation is our marketing with most of our clients being private equity firms based in the US.
If you are looking for a normal agency, then you should look elsewhere. You will be joining a team of leaders in the industry and be expected to in turn bring your A game. We are really good at what we do and we love to get results.
Always at the very heart of WLDM are our seven core values:
- Happiness over profit
- Be the inspiration!
- Behave in a way that inspires others
- We deliver, and we care
- Our leaders eat last
- Everyone can be a marine, but we can't do your push-ups for you!
- Challenge accepted!
Interested? Keep Reading:
We are seeking a smart Operations Manager with a background in digital marketing or agency operations. The ideal candidate must have experience managing people and leading by example. As well as bring capable of building and executing clear systems and processes, the individual will be responsible for working on a wide range of projects and coordinating our organization’s operations.
Let’s dig deeper:
You won’t be doing robotic, mindless tasks. You’ll need to be creative, bright, flexible, proactive, and strategic. Being able to learn fast and grow even faster will be an enormous plus, and no two days will be the same.
Opportunity for Growth:
You will be solving challenging issues and putting your knowledge and skills to the test every day. What you think will matter and you’ll have ample opportunity to have an impact on all kinds of decisions and processes.
The Role
Your responsibilities will include:
- Improving operational management systems, processes and best practices
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Formulate strategic and operational objectives
- Manage budgets and forecasts
- High-level resource planning and making strategic resource management decisions
- Developing, implementing, and reviewing operational procedures
- Learning our approach to digital marketing, and then performing as the ambassador for that approach
- Ensuring all systems operate smoothly and align with our quality standards
- Maximising the efficiency of all business procedures
- Motivating and inspiring individuals to improve their performance and success
Ideal Profile
- Proven work experience as Operations Manager or similar role
- Good knowledge of operations management
- You have 3+ years of management experience (people and processes)
- Exceptional communication skills
- Analytical skills that help turn data into the right decisions
- Familiarity with business and financial principles
- Leadership ability
- Outstanding organisational skills
- Experience in a digital marketing company is a huge plus
- Detail oriented
What's on Offer?
- Flexible working options
- Leadership Role
- Fantastic work culture
- Work from home or wherever you want in the world
Croatia - Consulting,IT Services,Gaming / Digital Media,Digital Marketing,Content Marketing,Marketing,Marketing
Operations Manager
Consulting,IT Services,Gaming / Digital Media,Digital Marketing,Content Marketing,Marketing,MarketingWe are White Light Digital Marketing, a remote league of e-commerce marketers who partner with the best in the industry. Our reputation is our marketing with most of our clients being private equity firms based in the US.
If you are looking for a normal agency, then you should look elsewhere. You will be joining a team of leaders in the industry and be expected to in turn bring your A game. We are really good at what we do and we love to get results.
Always at the very heart of WLDM are our seven core values:
- Happiness over profit
- Be the inspiration!
- Behave in a way that inspires others
- We deliver, and we care
- Our leaders eat last
- Everyone can be a marine, but we can't do your push-ups for you!
- Challenge accepted!
Interested? Keep Reading:
We are seeking a smart Operations Manager with a background in digital marketing or agency operations. The ideal candidate must have experience managing people and leading by example. As well as bring capable of building and executing clear systems and processes, the individual will be responsible for working on a wide range of projects and coordinating our organization’s operations.
Let’s dig deeper:
You won’t be doing robotic, mindless tasks. You’ll need to be creative, bright, flexible, proactive, and strategic. Being able to learn fast and grow even faster will be an enormous plus, and no two days will be the same.
Opportunity for Growth:
You will be solving challenging issues and putting your knowledge and skills to the test every day. What you think will matter and you’ll have ample opportunity to have an impact on all kinds of decisions and processes.
The Role
Your responsibilities will include:
- Improving operational management systems, processes and best practices
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Formulate strategic and operational objectives
- Manage budgets and forecasts
- High-level resource planning and making strategic resource management decisions
- Developing, implementing, and reviewing operational procedures
- Learning our approach to digital marketing, and then performing as the ambassador for that approach
- Ensuring all systems operate smoothly and align with our quality standards
- Maximising the efficiency of all business procedures
- Motivating and inspiring individuals to improve their performance and success
Ideal Profile
- Proven work experience as Operations Manager or similar role
- Good knowledge of operations management
- You have 3+ years of management experience (people and processes)
- Exceptional communication skills
- Analytical skills that help turn data into the right decisions
- Familiarity with business and financial principles
- Leadership ability
- Outstanding organisational skills
- Experience in a digital marketing company is a huge plus
- Detail oriented
What's on Offer?
- Flexible working options
- Leadership Role
- Fantastic work culture
- Work from home or wherever you want in the world
Macedonia - Consulting,IT Services,Gaming / Digital Media,Digital Marketing,Content Marketing,Marketing,Marketing
Operations Manager
Consulting,IT Services,Gaming / Digital Media,Digital Marketing,Content Marketing,Marketing,MarketingWe are White Light Digital Marketing, a remote league of e-commerce marketers who partner with the best in the industry. Our reputation is our marketing with most of our clients being private equity firms based in the US.
If you are looking for a normal agency, then you should look elsewhere. You will be joining a team of leaders in the industry and be expected to in turn bring your A game. We are really good at what we do and we love to get results.
Always at the very heart of WLDM are our seven core values:
- Happiness over profit
- Be the inspiration!
- Behave in a way that inspires others
- We deliver, and we care
- Our leaders eat last
- Everyone can be a marine, but we can't do your push-ups for you!
- Challenge accepted!
Interested? Keep Reading:
We are seeking a smart Operations Manager with a background in digital marketing or agency operations. The ideal candidate must have experience managing people and leading by example. As well as bring capable of building and executing clear systems and processes, the individual will be responsible for working on a wide range of projects and coordinating our organization’s operations.
Let’s dig deeper:
You won’t be doing robotic, mindless tasks. You’ll need to be creative, bright, flexible, proactive, and strategic. Being able to learn fast and grow even faster will be an enormous plus, and no two days will be the same.
Opportunity for Growth:
You will be solving challenging issues and putting your knowledge and skills to the test every day. What you think will matter and you’ll have ample opportunity to have an impact on all kinds of decisions and processes.
The Role
Your responsibilities will include:
- Improving operational management systems, processes and best practices
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Formulate strategic and operational objectives
- Manage budgets and forecasts
- High-level resource planning and making strategic resource management decisions
- Developing, implementing, and reviewing operational procedures
- Learning our approach to digital marketing, and then performing as the ambassador for that approach
- Ensuring all systems operate smoothly and align with our quality standards
- Maximising the efficiency of all business procedures
- Motivating and inspiring individuals to improve their performance and success
Ideal Profile
- Proven work experience as Operations Manager or similar role
- Good knowledge of operations management
- You have 3+ years of management experience (people and processes)
- Exceptional communication skills
- Analytical skills that help turn data into the right decisions
- Familiarity with business and financial principles
- Leadership ability
- Outstanding organisational skills
- Experience in a digital marketing company is a huge plus
- Detail oriented
What's on Offer?
- Flexible working options
- Leadership Role
- Fantastic work culture
- Work from home or wherever you want in the world
Portugal - Industrial Machinery Manufacturing
Operations Manager
Founded in 1968, HYTORC pioneered the first powered torque tool system and continues to be the premier provider of bolting solutions through constant investment and innovation; culminating in today’s series of smart bolting systems that communicate with in-house developed apps for system control, data exchange, and software updates. We are looking for someone who has the same passion that took us from our humble roots to the world class organization we are today and who will continue to push the limits of what is possible to provide our customers with the most advanced, safest, and productive bolting solutions.We are proud to be recognized as the innovation leader in our industry, providing award winning solutions to leading businesses globally. Our customers include SpaceX, GE, Tesla, Boeing and many more world class companies. We proudly design and build our products in the USA.HYTORC is currently seeking an Operations Manager for our new office in India. This individual will have experience managing an Indian company, providing world-class customer’s service, and developing an outstanding team. They will ensure that the team and facility are sales and customer focused. Additionally, identify and develop plans to address opportunities, supervise, control, direct, administer and coordinate all operations under the general direction of the company. MAJOR DUTIES AND RESPONSIBILITIES Supervise the performance and maintenance of all personnel and ensure the efficient operation of the facility and computer systems.Develop operating instructions and procedures; strive toward a goal of zero down-time in operations.Prepare operating budgets relative to the needs of the business.Ensure that the on-site staff conforms to all local laws, codes and regulations.In conjunction with Leadership, establish a program for the acquisition, storage and accountability of all operating materials, tools and equipment. Establish a customer approved inventory control system.Ensure that work responsibilities are allocated properly among subordinates by developing and implementing schedules and work methods and procedures that are designed to obtain low cost and efficient operation.Work with sales management to improve customer relationshipsManage the day-to-day operational activities of the branch.Oversee the overall profitability of the branch, ensuring that the branch’s financial goals are met and annual budgets are prepared.Ensure all company policies and procedures are consistently followed by the office.Perform special assignments for the company and/or office as needed.Miscellaneous duties as assigned.Oversee day to day operations and design operation strategy to meet annual goalsWork with Finance to maintain and adjust budgets, while optimizing expenses with service, sales and operations.Create and Set operations policies and processes.Ensure employee productivity and develop them professionally and assist with HR related mattersDirect the employees assessment processEnsure staff follows health and safety regulationsProvide solutions to issues such as profit declines, budget adjustments, employee conflicts, loss of business to competitors, etc)Qualifications: Business DegreePrior experience managing an Indian company,Must demonstrate the ability to successfully manage and direct others.Must demonstrate skills required to build team spirit and successfully motivate all Associates.Must be able to effectively communicate both verbally and in writing in English.Must be willing to travel throughout India as needed.Must be proficient with computer systems.Must possess strong interpersonal, organizational and presentation skills.Must have the ability to analyze sales and marketing information needed to make business run more efficient.Possesses high energy, and a can-do attitude, and ability to excel in a fast-paced environment.Excellent planning, organizing skills, and time management skillsIndustrial Machinery ManufacturingVadodara