22 WIPRO DIGITAL OPERATIONS AND PLATFORMS JOBS

Team Lead-MIS for GurgaonJob Location : GurgaonExperience : 5-8 Years (3+ years in Team Handling & People Management)05 Days week- Both side TransportShift Timing : Candidate should be flexible to work in Day & Night both.We are looking for strong knowledge with SQL & VBA with any other coding language like Python, Javascript etc.Important : Candidate should have experience in Global Client Handling and People Management.(Strong knowledge with SQL & VBA is must)Analytical & Database Management Skills· SQL, VBA & Advanced Excel· SQL Scripting / Big Queries / Sub-queries / Joins· Google technologies such as Google Docs, Spreadsheet, Slides, Data studio, App ScriptRole DefinitionAn MIS Lead provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, statistical analysis and management reportingRoles and ResponsibilitiesResponsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback- Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer’s needs- Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings- Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift- Should be capable of handling client escalationsKnowledge Must HaveStrong analytical skills along with problem solving capabilitiesDesigning solution for complex MIS reporting and automationStrong understanding of basic metrics of transaction processing operations Good to haveWorking knowledge of SQL & VBA or any other database management systemGoogle technologies such as Google Docs, Spreadsheet, Slides, Datastudio, AppScript ExperienceMust Have5 - 8 year of relevant experience in working with transaction processing account and handling MIS for the same Behavioral Skills and Attributes - Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.- Excellent verbal & written communication & presentation skills.- Good Interpersonal & people management skills with good problem solving approach.- Expert knowledge of service procedures- Good analytical skills for MIS, number crunching & reporting to internal & external customers.- Ability to exercise managerial judgment and perform as a mentor.- Knowledge of Voice reporting systems is mandatoryLooking for Immediate joiners only.Note : Interested candidates can share their CV's directly at Sandeep.sharma72@wipro.com

Wipro is hiring for Team Lead Position for Pune location!Designation : Team LeaderLocation : PuneEducation : Any Graduate/Post GraduateEligibility Criteria- Applicants must be graduates having 3 years of overall experience in BPO sector with minimum 1-2 years of experience on paper as a Team Lead.Interested candidates can share their updated resumes with the subject line "Pune Team Lead" on 6292217343 (WhatsApp). Only shortlisted candidates with relevant experience will be contacted.Desired Candidate ProfileCandidates must have minimum 1-2 years experience as a Team Lead on paper.Team Leader experience on paper is mandatory.Candidates must have experience and knowledge in advanced excel.Candidates have to manage daily activities of a team consisting more than 20 membersCandidates must have minimum 3 years of experience in BPO industry.Candidates should have excellent communication skills in English.Candidates should be immediate joiners.Candidates must be located in Pune.Candidates must have all employment documents (release letter, experience letter, offer letter & pay slips) from all previous experience.Candidates should be flexible with rotational shifts including night shifts.Interested candidates can share their updated resumes with the subject line "Pune Team Lead" on 6292217343 (WhatsApp)Perks and BenefitsOne way cab facilityDirect payroll of WiproPermanent and full time opportunity

Job Role:We are looking for someone who is a highly motivated, ambitious professional with exceptional stakeholder management and interpersonal skills, looking to assist both the Global Head of Internal Audit and Audit Manager based in London. Key responsibilities within the role include, not limited to, supporting the delivery of the audit plan, internal collaboration with other control functions ,the reporting of assurance activities and producing and maintaining documentation of audit reviews. The candidate will be expected to be able to work independently and be comfortable managing multiple workstreams, building and maintain relationships with the IA team in London and other relevant stakeholders. This role is suited to a candidate with a can-do attitude who has a good grasp of problem-solving and continually seeks to learn and grow. Key Areas of Responsibility:Working with the Global Head of Audit and Audit Manager (both based in London) to develop and execute on the following tasks:Production of key management reporting in accordance with internal audit policies, procedures, methodologies, and regulatory requirements,Maintaining the management action tracking for Internal Audit, including follow-up with Action Owners ahead of due dates and obtaining evidence on the closure of management actions, Assisting in producing Internal Audit documentation and evidence from audits conducted and where applicable ensuring that all steps in the process are appropriately documented,Supporting the process to periodically assess the Audit Universe including the assessment of the relevant information for impacts on the Audit Plan,Ability to review and assess Risk and Control Self Assessments (RCSA) documents for information that impacts audits,Be able to input into scoping of Audits, documentation of walkthroughs, workpapers and testing, and assisting in the drafting of audit reports (where appropriate),Be able to professionally interact with employees across various seniority levels and jurisdictions to understand relevant risks and controls,To continually improve knowledge and understanding by building on existing skills and expertise,Be able to perform regular horizon scanning of asset management regulations (globally) and broader other regulations impacting financial services markets. Attributes:Experience in building, developing, and presenting information in the form of PowerPoint presentations, Word documents, graphical analysis etc (Desired not essential),Flexible approach to managing workloads and be able to prioritise effectively including escalating to manager when priorities are completing,Ability to use Microsoft Word, PowerPoint, and Excel proficiently (or willing to learn skills),Strong interpersonal and communication skills, with the ability to manage relationships effectively with multiple stakeholders (across various seniority),A strong work ethic and attention to detail,Ability to learn quickly, multi-task and work both independently and within a team are highly desirableJob Location- PuneShift- UK

PRINCIPAL RESPONSIBLITIESMinimum 15+ years of experience, 8 years at Managerial Level and should have capability to manage 400+ FTEsMinimum 12+ years of P2P and O2C experience is mandatory. Experience in R2R is not must have, but good to have.Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processesResponsible for day to day deliverables in the UK or Europe clientsCRITICAL SKILLS REQUIREDMinimum 15+ years of experience, 8 years at Managerial Level and should have capability to manage 100+ FTEsMinimum 10+ years of R2R/P2P/O2C experience is mandatory. Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processesIdentify opportunities to increase existing processes, reviewing the current lifecycle and new businessReview FTE requirements, shift plans & capacity planningResponsible for day to day deliverables in the US, UK, Europe clientsShould be ready to work in client specific shifts. Integrate domain knowledge & business understanding to create superior solutions for the clientResponsible for customer satisfaction by meeting / exceeding all service levels as agreed with the customerDrive & achieve productivity enhancements

DESIRED SKILLS & COMPETENCIES1. Excellence leader with a demonstrated history of working in the outsourcing/offshoring industry. 2. Experience in managing Quality/ Process Excellence initiatives for a cluster of engagements with a size > 2000 FTEs 3. Experience in managing a team of black belts and their career pathing 4. Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt 5. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 6. Must have worked in cross functional teams and demonstrated ability to drive change in the process. 7. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. 8. Experience in working with the sector leaders and putting together a strategic roadmap for the transformations 9. Well versed with MS Office – Excel and PowerPoint. 10. Exposure to working in Process excellence role in third party BPOs Exposure in driving high impact transformation projects involving technology and process re-engineering. 1. Lead consulting assignments and deliver business value to the customers through quality initiatives. 2. Lead a team of black belts in achieving the cost saving, process standardization, value creation targets for a luster 3. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. 4. Be a strategic partner for sector leader in driving transformation and customer advocate for the line of business 5. Drive benchmarking and best practices deployment across accounts. 6. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 7. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 8. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 9. Drive projects to improve and maintain the profitability of the process. 10. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 11. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen by facilitating workshops, roadshows etc 12. Drive standardization practices and ensure strict compliance in internal and client defined processes. 13. Ensure all process metrics are met.

Key ResponsibilitiesParticipating in RFP/RFI process and developing winning solution from HRO Domain perspective, liaising with internal stakeholders and providing Industry expertise and Point of View.Taking complete ownership of Solution from HRO perspective and acting as single point of contact for Solution development from HRO practice perspectiveCollaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client and other internal teamsParticipating in Solution Presentations, Client visits and showcasing capabilities and defending proposed solution and seeking client / stakeholder inputs for improving the solution, Preparing collateralsCreating PoVs, bringing about Thought Leadership from knowledge of Domain and IndustryJob Description:Brings HRO domain relevance in all pursuits and business conversations with the client organizationsExposure to RFX Process, Timelines, Sections, Solution development, RFP responseHas deep HRO domain knowledge to identify opportunities.Interprets and translates business requirements into solutions that can be taken to the marketWell versed in Hire2Retire HR Outsourcing Solution development for functions like – Payroll, Recruitment & onboarding, Benefits Administration, Learning & Development, Workforce administration, HR Helpdesk, HR Analytics etc.Knowledge of solution based on Hire-to-retire PlatformsWorkday, SAP, Oracle and experience in developing solutions with Platform will be an added advantage Key result AreasSolution Design: Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processesRevenue Growth: Drive revenue growth through reactive and proactive pursuits: Qualifying deals, outlining win themes, architecting right solution, articulating domain flavor in RFX responses and formulating deal commercial constructProcess Consulting: Undertake consultative assignments working with client’s stakeholders at their location advising them on business pain points and problems. Perform ‘Discovery’ Assignments for clients through leveraging tools and frameworks for identifying areas for outsourcing and process transformation using a consultative approachCommercial Constructs: Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements. Clearly define the model and inputs required to create commercial construct based on the identified needs of the client; quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services.Market Visibility: Work with industry analysts in promoting our solutions and credentials. Identify and work with recognized Analysts and Advisory firms to create brand awareness and enhance visibility and presence. Demonstrating thought leadership by orchestrating business pain points into white papers, point of views.

Greetings from Wipro,We are hiring for Assistant Manager position.Role - Finance and AccountingDesignation - AM / Assistant ManagerLocation - Chennai / KolkataShifts - UK & AustralianEligibility criteria -Educational Qualification - CA Qualified/ CA – Inter/ CA Inter , ICWA ( Cost Accounting ) , ICWA Inter , CMA , ACCA.Minimum 3 years in accounting in a business or construction/infrastructure environment post qualification3+ years FP&A / F&A, high-end accounting and reporting experience in A similar environmentImmediate joiners are preferred.Knowledge & Skills -• Culture - Australia• Project/Asset/Fund Financial reporting & Analysis• Cost Management• Management ReportingRTR, end to end accounting , financial statements.• Planning-Budgeting-Forecasting• Statutory Financial Reporting• Project Cost Management• Project Reporting and Project Admin• Cost Allocation, General Accounting• WBS/Cost Element Management• Data Checks, System AdminRoles and Responsibilities - - Working experience with financial information processing systems/applications- Sound knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Reporting packages- Strong English oral and written communication and influencing skills- Strong commercial acumenRegards,HR Sanjukta (7439230433)sanjukta.das@wipro.com(for further information, drop a mail/text)

JOB DESCRIPTIONOffice location: KOLKATAPosition : Tech support Salary : 01 - 02.5 LPAShift : NightWork from Office (WFO)Wipro is hiring for International Voice Process. (Tech support )CANDIDATES OUTSIDE KOLKATA ** DO NOT APPLY**. (Relocating candidates are not eligible)____VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____ResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)QualificationsFreshers candidates can apply.HSC/ Graduate / Tech graduates are eligible to apply.(NOTE: MBA, CIVIL, LLB, B. PHARMA, & pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Candidates should be:Night Shifts opportunityWork from Office (WFO)Immediate Joiners Onlyresiding within 30 kms from WIPRO KOLKATA office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)

JOB DESCRIPTIONOffice location: Airoli WiproPosition : Customer support associateSalary : 01 - 02 LPAShift : NightWork from Office (WFO)Wipro is hiring for International Voice Process.CANDIDATES OUTSIDE Navi mumbai ** DO NOT APPLY**. (Relocating candidates are not eligible)____VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____ResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)QualificationsFreshers candidates can apply.HSC/ Graduate are eligible to apply.(NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Immediate joiners only.Candidates should be comfortable with:Night ShiftsWork from Office (WFO)residing within 30 kms from WIPRO Airoli office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)PS - (NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)

JOB DESCRIPTIONOffice location: Airoli WiproPosition : Customer support associateSalary : 01 - 02 LPAShift : NightWork from Office (WFO)Wipro is hiring for International Voice Process.CANDIDATES OUTSIDE Navi mumbai ** DO NOT APPLY**. (Relocating candidates are not eligible)____VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____ResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)QualificationsFreshers candidates can apply.HSC/ Graduate are eligible to apply.(NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Immediate joiners only.Candidates should be comfortable with:Night ShiftsWork from Office (WFO)residing within 30 kms from WIPRO Airoli office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)PS - (NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)

Sr. Payroll Analyst-US Payroll-SAP HCM-Mumbai (Airoli)Must Required Skill : US Payroll-SAP HCM tool as End UserJob Location : Airoli-MumbaiExperience : 2-5 Years05 Days week- Both side TransportShift Timing : US Shift (Night) We are looking for experience with US Payroll (SAP-HCM)-Senior Analyst for Airoli (Mumbai).Candidate should have good knowledge with Pre-post payroll activities with US Payroll-SAP HCMWeekly, Bi-weekly, Semi Monthly, Garnishment, Overpayments, Terminations, Off-cycle, Control reports etc.Role & Responsibilities :• Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results• Adhere compliance and generate control reports• Generate statutory reporting per country requirement• Audit Management - Active participation in internal/external audits• Escalation management• Generating scheduled/ ad-hoc reportsSkills Required :Excellent verbal and written communication skills.Excellent interpersonal, negotiation, and conflict resolution skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to act with integrity, professionalism, and confidentiality.Thorough knowledge of employment-related laws and regulations.Proficient with Microsoft Office Suite or related software.Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.Note : Interested candidates can share their profiles at Sandeep.sharma72@wipro.com

JOB DESCRIPTION - ONLY FOR EXPERIENCE CANDIDATES (Insurance claims)Office location: Airoli WiproPosition : Customer support associate (NON VOICE)Salary : up to 3 LPAShift : NightWork from Office (WFO)EXP : MIN 1 YEAR Wipro is hiring for International NON Voice Process ( US HEALTHCARE ) CANDIDATES OUTSIDE Navi mumbai ** DO NOT APPLY**. (Relocating candidates are not eligible)___NON VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____FRESHERS DO NOT APPLYResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)Qualifications1 Year experience in Insurance claims/ US healthcare process is mandatory.Immediate joiners only.HSC/ Graduate are eligible to apply.(NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Immediate joiners only.Candidates should be comfortable with:Night ShiftsWork from Office (WFO)residing within 30 kms from WIPRO Airoli office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Insurance benefits.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)PS - (NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)

JOB DESCRIPTIONOffice location: Kolkata WiproPosition : Customer support associateSalary : 01 - 02 LPAShift : NightWork from Office (WFO)Wipro is hiring for International Voice Process.CANDIDATES OUTSIDE Kolkata ** DO NOT APPLY**. (Relocating candidates are not eligible)____VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____ResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)QualificationsFreshers candidates can apply.HSC/ Graduate are eligible to apply.(NOTE: MBA, LLB, B. PHARMA, pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Immediate joiners only.Candidates should be comfortable with:Night ShiftsWork from Office (WFO)residing within 30 kms from WIPRO Kolkata office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)

JOB DESCRIPTIONOffice location: HinjiwadiPosition : Customer support associateSalary : 01 - 02 LPAShift : NightWork from Office (WFO)Wipro is hiring for International Voice Process.CANDIDATES OUTSIDE Pune Hinjiwadi** DO NOT APPLY**. (Relocating candidates are not eligible)____VOICE VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____ResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)QualificationsOnly Freshers candidates can apply.HSC/ Graduate are eligible to apply.(NOTE: MBA, CIVIL, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Immediate joiners only.Candidates should be comfortable with:Night Shifts Work from Office (WFO)residing within 30 kms from WIPRO Hinjiwadi office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)

JOB DESCRIPTIONOffice location: Airoli WiproPosition : Customer support associateSalary : 01 - 02 LPAShift : NightWork from Office (WFO)Wipro is hiring for International Voice Process.CANDIDATES OUTSIDE Navi mumbai ** DO NOT APPLY**. (Relocating candidates are not eligible)____VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____ResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)QualificationsFreshers candidates can apply.HSC/ Graduate are eligible to apply.(NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Immediate joiners only.Candidates should be comfortable with:Night ShiftsWork from Office (WFO)residing within 30 kms from WIPRO Airoli office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)PS - (NOTE: MBA, BCA , BSC IT , BCS, CIVIL/BTECH/ Engineering, LLB, B. PHARMA, tech graduates & pursuing candidates are NOT eligible.)

JOB DESCRIPTIONOffice location: KOLKATAPosition : Tech support Salary : 01 - 02.5 LPAShift : NightWork from Office (WFO)Wipro is hiring for International Voice Process.CANDIDATES OUTSIDE KOLKATA ** DO NOT APPLY**. (Relocating candidates are not eligible)____VOICE PROCESS_________ONE SIDE CAB DROP_________DIRECT PAYROLL________ NO SALES TARGET ____ResponsibilitiesCommunicate with customers via CALLS , email and chats.Provide resolutions to customer queries, according to company's policies.Work with internal departments to meet customer's needs.Data entry in various platforms.DROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083) (Check the distance before applying)QualificationsFreshers candidates can apply.HSC/ Graduate / Tech graduates are eligible to apply.(NOTE: MBA, CIVIL, LLB, B. PHARMA, & pursuing candidates are NOT eligible.)Excellent phone etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.Candidates should be:Night Shifts opportunityWork from Office (WFO)Immediate Joiners Onlyresiding within 30 kms from WIPRO KOLKATA office in order to apply.double vaccinated.Shift- Rotational Shift (including Night Shift)Work Mode- Work from Office (5 days)Perks and BenefitsHome drop facility.Shift Allowance.Performance bonus.Directly under organization payroll.Full-time & permanent employment.Regards,HR SanjuktaDROP YOUR CV ON WHATSAPP (HR SANJUKTA - 8050316083)

SOX Controls•Risk Assessment and monitoring Internal control assessment (Sox 404 Audit) as per audit calendar•Working with business and onshore partners on existing control procedures, test scripts and its improvements using designed metrics•Calibration session with onshore partner for discussion over control to perform control testing effectively•Reviewing the ME activities/reconciliations and tracking of open items as per defined SOX controls•Revisiting SOX control and validation parameters annually during walkthrough with business for the changes requiredRisk Management Controls•Focus on key operational, accounting and financial reporting controls within the assigned areas and scope•Work with external auditors for their queries on key controls during their audit•Evaluation of deficiencies to analyze the reasons of control failure and prepare RCA & action plans for rectification of the same•Conduct process reviews/walkthroughs and process documentation for various processes and suggesting ways to remediate any deficiency in control design or performance

Job descriptionWe are looking for the candidates with good knowledge of Dashboards, MIS Reporting, Advanced Excel and Power Bi.Must have skills : Dashboards, MIS Reporting, Advanced Excel and Power Bi & Excellent Communication-Verbal & written with Presentation skillsJob Location : GurgaonExperience : 2-6 YearsEducation : Any GraduateRole Definition :Data Analyst provides their respective team with high quality reliable data to support them with management decision-making and provides its stakeholders with regular timely and accurate updates, statistical analysis and management reporting Roles and Responsibilities - Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedbackRoles and Responsibilities :- Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs- Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings- Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift- Should be capable of handling client escalations Certifications and Assessments Education Any Graduate Knowledge Must HaveStrong analytical skills along with problem solving capabilitiesDesigning solution for complex MIS reporting and automationStrong understating of basic metrics of transaction processing operations Good to haveWorking knowledge of SQL or any other database management systemGoogle technologies such as Google Docs, Spreadsheet, Slides, Datastudio, AppScriptExperience Required :Must Have2-6 year of relevant experience in working with transaction processing account and handling MIS for the sameBehavioral Skills and Attributes :Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.- Excellent verbal & written communication & presentation skills.- Good Interpersonal & people management skills with good problem solving approach.- Expert knowledge of service procedures- Good analytical skills for MIS, number crunching & reporting to internal & external customers.- Ability to exercise managerial judgment and perform as a mentor.- Knowledge of Voice reporting systems is mandatoryNote : Interested candidates can share their profiles at neha.chaudhary11@wipro.com

Job Description: Wipro Designation: Asst. ManagerWipro Band: B2Reporting to a Talent Transformation Lead, the candidate will be accountable for the implementation of training strategies, plans, and processes to meet business objectives and provide floor support from a Communication/SoftSkill/Customer Interaction lensResponsibilities:- 1. PlanningWorking with Operation Team Managers, Sr. Service Managers, Practice Managers and other Assistant Managers for firming up on Quarterly key expectations on linguistics requirementsPlanning audit/call monitoring approach for the span with segregation for BQ.MQ and TQPost collection of training needs from stake holders consolidating the overall requirements into coverage targets basis business units/ locations/ work streams etc.Getting an agreement from the business on the proposed plan & on reporting as well as effectiveness measurement of linguistic supportParticipating in internal and external client calibrations2. Training Delivery & Floor SupportTraining Delivery on Accent sensitization and neutralization on frequently used accents in the USDisplay and apply working knowledge of British sensibilities in communication styles and language.(US vs UK vocabulary, Common Phrases, etc)Apply and drive knowledge of various aspects of US culture in training curriculum as well as while designing floor support interventions. Call monitoring and coaching for all colleagues in the spanUnderstand business requirements on voice, email and web chat requirements & lead/contribute to module creation and customization.Use monthly mapping of monitored data/ colleague scores to create and execute a process specific floor support planOngoing Learning & Training Needs Identification and AnalysisConduct Regular Coaching and Feedback sessionsHandle day to day batch managementMeasures pre and post-performance improvement of new batches as well as aligned colleagues from the businessesConduct Dsat analysis and RCA for customer surveys that are marked as Dsats60% floor availability required for real time roving supportProviding support through huddles, refreshers, statements, mailer campaigns and any other TNI/TNA based activitiy3.MIS & Data ManagementCreating & Maintaining participation reports (planned coverage vs no shows)Monthly audit analysis and floor trend reporting. BQ performance reportingMonthly and quarterly business reviews showcasing performanceCollation and analysis of Level one feedback from session and handling level 1 escalations from business around quality of programsAnalysis of the customer verbatim and reporting out a plan of action based on the same.4. Stakeholder ManagementEnsure that delivery expectations are clarified for any adhoc requests and business is informed of delays in advance Keeping business informed about the performance and progress of the batch with regular updates/reportsRaising red flags in a timely manner to mitigate any delivery risksEnsuring MBRs and QBRs happen regularly along with adhoc connects to keep your stakeholders posted about progress or red flags5. Team ResponsibilitiesOpenness to share and learn best practices from other HR colleaguesFocus on delivering as a team while executing individual responsibilitiesMaintain schedule adherence (leave planning, shift timing, mobility across Noida & Gurgaon, batch schedules)Openness to share/receive feedback and work on the sameTake & demonstrate ownership/accountability of assigned tasksAdditional Info: Aptitude towards Quality Control (maintain Quality metrics as per client standards)Facilitation Skills: Should possess excellent facilitation skills.Mentor new hires and onboard themCoaching and feedback skills: should possess excellent coaching and feedback skillsExcellent communication skills (both written and verbal)Proficiency with MS Office, MS Excel Advanced, MS Word and Power PointHas experience in reporting out data or creating dashboards. Data analysis and RCA from a Communication support lensEducation and Experience Total work experience should be 4 years or more (after Graduation in any discipline) Regards,Neha

Role: Senior Recruiter - Leadership hiringShift Time: US Eastern TimeLocation: PuneMust have at least 5+ years of experience in End-to-End Technical Recruitments for US Geo.Strong stakeholder management experience.Able to manage multiple hiring demands.Strong Direct and Passive Sourcing experience.Able to play an Individual Contributor role.Must have in-depth understanding of US and LATAM/Europe Geos.Able to work in flexible shift hours.Good knowledge of Visa types and Tax Terms.Able to understand the local market and proactively build pipeline.Should have experience in using different job boards to perform searches.Able to perform in a high-pressure environment.Good MIS experience.Education: MBA

Location : NCR / Pune / Mumbai / Bangalore/Hyderabad/ChennaiBand : B3Role- Technical LeadWe are looking for experienced UI Leads who is technically sound to work on critical application & product development. As a UI Lead, you are responsible for development and support for our customers You are responsible for specifically following current technological trends, e.g. by attending conferencesRoles & Responsibilities1. As a lead developer, you will be responsible for creating a top-level coding-base using Angular best practices.2. Designing and developing user interfaces using angular's best practices.3. Adapting interface for modern internet applications using the latest front-end technologies.4. In depth Knowledge of JavaScript, CSS, Bootstrap and HTML5. In depth Knowledge of Angular concepts like, Rest APIs, API integration, RXJS, Observables and various packages.6. Developing product analysis tasks.7. Making complex technical and design decisions for Angular projects.8. Developing application codes and unit tests in Angular, JavaScript Technologies, and Rest Web Services.9. Conducting performance tests.10. Consulting with the design team.11. Ensuring high performance of applications and providing support.

MIS LEAD-B2Job Location : GurgaonExperience : 3-5 YearsCTC- 5.0 LPA- 8.0 LPA05 Days week- Both side TransportShift Timing : Candidate should be flexible to work in Day & Night both. We are looking for experience with MIS Reporting, Advanced Excel, VBA, SQL, Macros, Dashboards (Strong knowledge with SQL Scripting & Big queries) Analytical & Database Management Skills· Advanced Excel, SQL,VBA,· SQL Scripting / Big Queries / Sub-queries / Joins· Google technologies such as Google Docs, Spreadsheet, Slides, Datastudio, AppScript Role DefinitionAn MIS Lead provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, statistical analysis and management reportingRoles and Responsibilities Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback- Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer’s needs- Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings- Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift- Should be capable of handling client escalations Knowledge Must HaveStrong analytical skills along with proble solving capabilitiesDesigning solution for complex MIS reporting and automationStrong undestaing of basic metrics of transaction processing operations Good to haveWorking knowledge of SQL or any other database management systemGoogle technologies such as Google Docs, Spreadsheet, Slides, Datastudio, AppScript ExperienceMust Have3 - 5 year of relevant experience in working with tracsation processing account and handling MIS for the same Behavioral Skills and Attributes - Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.- Excellent verbal & written communication & presentation skills.- Good Interpersonal & people management skills with good problem solving approach.- Expert knowledge of service procedures- Good analytical skills for MIS, number crunching & reporting to internal & external customers.- Ability to exercise managerial judgment and perform as a mentor.- Knowledge of Voice reporting systems is mandatory